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Video Display Single Product Page – Truncated View

This topic has 10 replies, 3 voices, and was last updated 7 years, 3 months ago ago by 8theme

George

Participant

December 28, 2016 at 19:01

PLease see this link: http://www.exteriorcoatings.com/shop/micro-seal-water-repellent/ I have tried adding a youtube video using iframe on the single product page to the Custom Tab and also to the YTTH Tab Plugin Video tab and both show the same result. Vertical height is only maybe 5% to 10% of the total view that should be there. Width seems to be ok. The iframe video works fine on the link next to the product picture. How do I fix?

#150445 Copied Theme version: XStore Child Theme WooCommerce version: 2.6.11

9 Answers

Olga Barlow

Support staff

December 30, 2016 at 10:05

Hello,

Do you have this issue with our theme only? Try to add this video in Product description tab and enable Storefront theme. In case the issue persists with our theme only reply back and provide temporary admin panel and FTP access.

Regards

#150560 Copied

George

Participant

December 30, 2016 at 16:37

YES. I added the youtube iFrame to the Product Description tab, I saw the video frame just fine in the backend and hit save. When looking at the frontend the product no longer loads at all but just shows the moving figure 8 and never loads. On the Storefront theme it is not a pretty sight :), but the iFrame shows up where it should on the Single Product Page and works as it should, SO it is just Xstore theme problem. As stated before: Only can load iFrame video for use next to product picture. Does not load on product description tab and only shows less than 10% vertical height on Video Tab or Woo Commerce Tab.

Thanks for digging into it.

Please, contact administrator
for this information.

#150610 Copied

Olga Barlow

Support staff

December 30, 2016 at 20:12

Hello,

Please, don’t post access to your site in the main content. Use Private Content area.
Also, I can’t login with credentials you provided. We need both WP admin panel and FTP access to find the issue and fix it.

Regards

#150627 Copied

George

Participant

January 6, 2017 at 09:19

I have attached log-in information in Private. I am still having problemm of videos not showing up on video tabs. Check Micro-seal and Clear-seal in search for product to view that only 10% of the vertical height of the iFrame shows up

Please, contact administrator
for this information.

#151021 Copied

8theme

Support staff

January 6, 2017 at 11:50

Please, provide us with login and password for admin user so we could check it. TestUser1 doesn’t have administrator rights.

#151056 Copied

George

Participant

January 6, 2017 at 17:33

Sorry about that, I fixed it. I am not really sure what is going on, but When first going to a particular product on either mobile or desktop, everything works. Then as a move around the site, using links and searches to other products. the PRODUCT DESCRIPTION field will disappear on mobile and on desktop view the videos will only display 10% on the Video Tab and the Custom CSS you gave me for moving the Clear text from under the Choose an Option to the side stops working on Single Product Page. Also the ADD TO CART BUTTON is now on the side, not to the right of the – 1 + button.

#151093 Copied

8theme

Support staff

January 9, 2017 at 09:03

Hello,

Do you use some caching plugin? Try to turn it off and also disable all additional plugins one by one to see which one is causing this problem.

Regards

#151171 Copied

George

Participant

January 10, 2017 at 16:36

Video display now works just fine. thanks for the suggestions.

#151432 Copied

8theme

Support staff

January 11, 2017 at 15:46

You are welcome.

#151577 Copied
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