Hello,

Could you, please, provide me temporary admin panel and FTP access? We’ll check what could be the reason of your issue.

Regards

Hello,

No, unfortunately, these fields are WooCommerce fields and out theme does have not any files to change them. But Short Description field supports all the tags that you can use in full description and even visual composer code. So, you can use full description field to create the short description and then just copy/paste that code into the short description field.
Besides you can enable Visual Composer editor for the full description (Visual Composer > Role Manager > Post Types > Custom > choose Products)

Regards

Hello,

I have checked your site again and don’t see problem any more. Have you sorted out?

Regards

Hello,

I think the update will be released within next week.

Regards

Hello,

We’ll fix it in next theme update. Add the following custom to fix it on your site

@media only screen and (max-width: 767px) {
  .header-wrapper.header-center2 .top-bar .header-logo {
    float: left;
  }
  .header-wrapper.header-center2 .top-bar .languages-area {
    display: none;
  }
}

Regards

Hello,

We’ll fix it in next theme update. If you want to fix it on your site open framework/shortcodes/team-member.php file, find this line http://prnt.sc/e9w8jp and replace by the following $html .= '<li><a href="skype:'.$a['skype'].'?chat"><i class="fa fa-skype"></i></a></li>';
Result should be http://prnt.sc/e9w8el

Regards

Hello,

1. If everything is ok on dev site you can move the child theme files to your live server. If you made any changes in child theme style.css then do the backup of this file, compare dev and main files https://text-compare.com/ and add your changes to dev file.

2. Once you move the dev child theme files to change the carousel, contact us again and we’ll check what it the reason of your issue.

3. What options do you suggest?

Regards

Hello,

Unfortunately, there is no such feature by default. But I sent your suggestion to our dev team and maybe we’ll be able to implement it in one of the next theme updates.

Regards

Hello,

1. Add the following code in child theme style.css
.back-top {bottom: 65px;}

2. We are using default WooCommerce search and it does not have search by SKU option. If I use product title I don’t see issues http://prntscr.com/e9k2bj Are you sure that any product has “lenjerie sexy” in title or description? If you need advanced search by SKU, tags etc you need to look for additional plugin.

3.By default Composer has 15px of the padding for the columns on mobile and 35px of margin for the single image. Use custom padding to change it http://prntscr.com/e9k8j0 and custom margin http://prntscr.com/e9ka4s

4.You can change the columns width for mobile devices http://prntscr.com/e9k99k

5. I’ll pass your issue to the second level of our support. Please, provide FTP access.

6. Done

7. Done

8. Header settings http://prntscr.com/e9kl1c
Row settings http://prntscr.com/e9kn7c

Regards

Hello,

I’m sorry but I can’t understand did you sort our or not?
To change tabs position you should go to Theme options > E-Commerce > Single Products > Location of product tabs > Under Content. If you also want to choose different tabs type you can change accordion to defaul. Let me know if you still have any issues with it.

Regards

You are welcome! I’m glad that we sorted out.

Regards

Hello,

Sorry for the delay in answering. I’m glad to hear that you solved the problem. May I ask you what caused this issue to inform users if anybody has the similar problem?

Regards

Hello,

Try to deactivate all the third-party plugins that did not come bundled with our theme and check if it fixes the problem. If not keep plugins deactivated and provide FTP access to your site.

Regards

Hello,

– Go to Appearance > Themes > Install and activate official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with default WooCommerce theme too.

– If you see the same issue even with default WooCommerce you need to contact with WC support on WooCommerce support forum. Reply back in case problem persists with our theme only. Then provide temporary admin panel and FTP access.

Regards

Hello,

1) Check the images from the list of scaled images and try to replace them by smaller to avoid scaling, for example https://sexshopgoogle-lhblsg2gqf.netdna-ssl.com/wp-content/uploads/2016/12/mercadopago-footer.jpg could be 463x33px. Unfortunately, there is no way to avoid scaling for some images such as widget product images http://prntscr.com/e82sz5 because it displays thumbnails and if you change the size of thumbnails they will be very small at single product page.

2) It’s related to server side. Contact your server admin to get necessary results.
3) Some elements of VC requires script blocks. We can’t remove them.

Regards