Forum Replies Created

Viewing 30 posts - 27,511 through 27,540 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2017 at 19:28

    Hello,

    Sorry for the delay in answering. You may try to replace files from xstore/woocommerce/checkout folder by the files from the new version of XStore theme. If it does not help – update the whole theme.

    Before any changes – backup old files just in case.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2017 at 19:24

    Hello,

    No, you won’t face any conflicts. Just disable LocoTranslate when you start using WPML.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2017 at 19:21

    Hello,

    I have enabled WP debug and don’t see these warnings anymore. Could you tell me after what actions these errors appears?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2017 at 19:06

    Hello,

    I don’t see issue with row background http://prntscr.com/e729cb and stretch row option http://prntscr.com/e72awc

    Keep in mind that if you use row in row then not all the options are available for the row inside row http://prntscr.com/e72c9s because some options available depending on the level of the row. Also, row and columns have different options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2017 at 18:52

    Hello,

    Thank you for the information. We’ll fix these issues in our next update!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 9, 2017 at 18:32

    Hello,

    Could you, please, create FTP account via cPanel? We prefer to work via FTP, cPanel doesn’t allow to edit files in right way. Besides cPanel has a lot of your private information and we don’t need access to such info to avoid any problems in future.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 9, 2017 at 18:29

    Hello,

    Thank you for your understanding!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 9, 2017 at 18:09

    Hello,

    1) Add the following custom in child theme style.css
    .tabs-full-width {background-color: #ededc0;}

    2) And also “Header Overlaps the content” option is still enabled (Theme Options > General > Header Settings) and it means that header is placed over the content, disable this option. If you tell me what design you have for the header or better for the whole single product page I’ll be able to help you and set correct options.

    3) Add the following code in child theme style.css

    .single_add_to_cart_button {
        background-color: #ededc0;
        border-color: #ededc0;
    }

    4) At present, the product image is 1/3 of the container width: 1/3 (33.3(3)%) add to cart + 1/3 (33.3(3)%) – product image + 1/3 33.3(3)%) product description. Do you want to make it bigger? What proportions do you want for the single product page blocks?

    5) Add the following code in child theme style.css .pswp__bg {background: rgba(0, 0, 0, 0.7);}

    6) As I can see you have already changed the color to yellow.

    Shop, Cart, Checkout and My Account pages are WooCommerce pages and you need to install them during WooCommerce setup wizard. If you did not do this go to WooCommerce > System Status > Tools tab > Install WooCommerce pages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2017 at 16:34

    Hello,

    Provide temporary admin panel access, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2017 at 16:33

    Hello, @creatoys,

    Take a look at this plugin https://codecanyon.net/item/woocommerce-product-filter/8514038
    One of our users used it. But I would suggest you ask plugin author if he would be able to help you with plugin settings to make it work with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2017 at 16:29

    Hello,

    We have changed the limit for you and you should not face the limit issue if use theme license for your multisite. In case you still have this issue, provide, please, admin panel access to your WP network and let me know what site gives you the error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2017 at 16:14

    Hello,

    Actually, WP has force check button in Dashboard > Updates http://prntscr.com/e5o6vh but it has some delay. You may add the following parameter to the url to force check theme updates &theme_force_check=1 and you’ll have the following wp-admin/update-core.php?force-check=1&theme_force_check=1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2017 at 16:06

    Hello,

    You are using old version of our theme – 1.9. Please, update your theme to version 3.8 to fix this issue https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Keep in mind that you should use your purchase code to activate theme after update. Also, skip Setup Wizard after theme update.

    Don’t forget to backup your files and DB before theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2017 at 16:04

    Hello,

    I’m sorry, but we don’t provide Photoshop tutorials. There are a lot of information on the Internet how to use Photoshop and the main options that you have there.
    I’m not a designer but support manager of WP theme, I can help you with theme options but not with Photoshop. Sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2017 at 15:59

    Hello,

    Could you, please, provide screenshot of the areas where you want to remove space below the text. Because every p, every heading and every ul have margins and we need to understand what exactly you want to change.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2017 at 15:54

    Hello,

    Check now, please.

    Also, don’t use such custom .vc_custom_1485131923006 {} because once you re-save row id will be changed and your custom won’t work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 17:40

    Hello,

    It’s very strange but we can see only the error when trying to login “502 Bad Gateway”. Could you, please, contact us tomorrow using online chat and we’ll check your site with you, maybe, using TeamViewer?
    I’ll be waiting for you from 8.00 a.m till 15.00 p.m, ask Olga Barlow and you’ll be redirected to me.
    We want to solve this ASAP because our conversation takes too much time and we stuck at one point.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 17:33

    Hello,

    Check the email, please. Is that you are looking for?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 13:02

    Hello,

    Unfortunately, WooCommerce does not allow to add shop page toolbar and WooCommerce widgets for the simple pages. It works for the archive page only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 12:58

    Hello,

    Use the custom CSS to change it (add into Theme Options > Styling > Custom CSS or child theme style.css)

    .pswp__bg {
        background: rgba(0, 0, 0, 0.4);
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 12:55

    Hello,

    Add the custom margins for the row of your static block, check http://prntscr.com/e55euf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 12:36

    Hello,

    You are using Cloud Flare. Please, disable it and then contact us again and provide temporary FTP access to check the files and find out what causes the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 12:07

    Hello,

    To change the images of the slider go to Revolution Slider > edit 2 sliders. If you need additional information how to edit Revolution Slider layers read Revolution Slider documentation https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

    To change the page content go to Pages > edit page and edit elements that include images – VC Single Image, Icon box etc.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 11:52

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 11:50

    Hello,

    Actually, there are many services to compare files, for example https://text-compare.com/ You can add source code of style.css file and your style.css file and check what changes you did.
    But I’m not sure about folders with files if you changed not just styles but other files. You can try this one, for example https://www.devart.com/codecompare/ or look for similar.

    Also, I have sent you original archive with 3.0 version. You may compare that archive with your theme to find out what changes you made.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 11:30

    Great. You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 11:29

    Hello,

    If you want just to add some content below the short product description you can use woocommerce hooks to make changes. Here you can find WC hooks for the single product https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/
    Also, watch video tutorial to understand how it works https://www.youtube.com/watch?v=JHN7viKRxbQ

    Use child theme to make changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 11:12

    Hello,

    If you don’t want to show your site to clients during development I would recommend to import one of the coming soon pages http://prntscr.com/e545np (Theme Options > Import/Export > Dummy > scroll down to Additional Pages Import > choose coming soon page from the list of pages.) After that go to Settings > Reading and choose coming soon page as Front Page. then all the visitors will see coming soon page once visit your site.

    Or you may install maintenance mode plugin.

    Or just develop your site on local host and move it to online server once you finish your work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 11:05

    Hello,

    Unfortunately, there is no way to get the slider back if you deleted slider. You can adjust changes history of slide layers only during editing your slide http://prntscr.com/e5430b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2017 at 10:58

    Hello,

    Unfortunately, we don’t have option in Theme Options to change it but you can use translation files and use translation filed just to change the text. Loco translate plugin will help you to do this in no time https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

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Viewing 30 posts - 27,511 through 27,540 (of 30,337 total)
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