Forum Replies Created

Viewing 30 posts - 27,211 through 27,240 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 11, 2017 at 11:06

    Hello,

    Sorry, my bad. I meant xstore-child instead of xstore. This file you can find in woocommerce folder (woocommerce/templates/). Copy single-product-reviews.php file into xstore-child/woocommerce/single-product-reviews.php and make changes. Our theme does not overwrite the default WC reviews file.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 11, 2017 at 10:52

    Hello,

    I have updated theme for you.
    Your problem with single product page is related to Product Options for WooCommerce plugin, especially “Options underneath product image” option http://prntscr.com/eil4g6 Once I have disabled it everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 11, 2017 at 10:34

    Hello,

    You are welcome!
    To change the icon go to Appearance > Customize > Site Identify > Site icon.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 11, 2017 at 10:32

    Dear @Sandwich,

    Take my apologies for the delay in answering. Our developers will be able to start on Monday.

    Delay related to new WooCommerce update that should be released on March 14. We are working on XStore theme update because theme will be broken once WC releases version 4.7. To avoid compatibility problems with WC plugin we do our best to prepare theme to this new update.
    Thank you for your understanding!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 11, 2017 at 10:22

    Hello,

    Sorry for the delay in answering.
    If you use Widgetized sidebars to show content, please:
    1) Make sure that you chose correct widget areas in Widgetized sidebar element settings.
    2) Go to Appearance > Widgets >make sure that your custom widget areas are not empty. If you rename theme during update you may loose widgets and after update all the widget areas are messed up because of renaming. So, everything depends on how you did theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 11, 2017 at 09:06

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 11, 2017 at 08:36

    Hello,

    Could you, please, tell me your TF username?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 10, 2017 at 17:09

    Thank you for your understanding! Much appreciated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 10, 2017 at 17:08

    Hello,

    1. If product is variable it has On Sale lable. If product is simple it has percentage discount. We did not add percentage discount for the variable products because it requires a lot of requests to DB (price for the every variation you have and calculation of the best one) and slows down the site speed.
    You can add the following code to change the red circle to red rectangular

    .product-slide .onsale, .product-slide .sale-value {
        top: 5px !important;
    }
    .onsale, .product-images .sale-value {
    	border-radius: 0;
    	-moz-border-radius: 0;
    	-webkit-border-radius: 0;
    	width: auto;
    	height: 2.75em;
    	line-height: 2.75em;
    	padding: 0 1em;
    }
    .content-product .onsale {
        font-size: 0.8em;
    }
    .content-product .sale-wrapper.with-percentage .sale-value {
        font-size: 0.8em;
        border-radius: 0;
        -moz-border-radius: 0;
        -webkit-border-radius: 0;
        width: auto;
        padding: 0 1em;
        height: 2.75em;
    }

    2. This file should not be used on frontend, this is file for the backend. Do you use any third-party plugins? Try to disable them and check if it fixes the issue. If not – provide me admin panel and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 10, 2017 at 16:37

    Hello,

    1. Problem was related to YITH Zoom Mangnifier plugin. Once I have disabled it everything works fine.
    2. New version of WooCommerce 2.7 will have such option by default https://www.woobeginner.com/whats-new-woocommerce-2-7/
    That’s why once new version of WC will be released we plan to release new theme update that will be compatible with all the new options of WooCommerce. But please, don’t update WC plugin before new version of our theme that will be compatible with WC 4.7
    3. I’m sorry but support of additional plugins is not included in our support service. We could help only in case you report about bugs with official WooCommerce plugins. In other case you need to contact plugin authors.

    4. Disable all the third-party plugins that you don’t use. Every additional plugin slows down your site. Read this topic to speed up your site https://www.8theme.com/topic/fixing-pagespeed-issues-once-and-for-all-could-apply-to-all-8themes-themes/
    Use special services to optimize images, for example https://kraken.io/ or any other similar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 10, 2017 at 13:37

    Hello,

    Seems problem is related to some plugin bug. We sent the request to plugin author. We are waiting for the answer. I’ll inform you once get the reply.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 10, 2017 at 10:12

    Hello,

    We are waiting for the answer from Envato about your purchase code. We have tried to activate theme using our purchase code and activation was successful. Also, we tried your purchase code on our test installs and get the error, at the same time our purchase code works fine. It means something is wrong with your purchase code and we are waiting for the answer what exactly is wrong. I tried to verify your code using Envato form and I didn’t get the buyer name, it’s very strange because every purchase code has the buyer.
    Once I get the response from Envato I’ll inform you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 16:31

    Hello,

    What words are missing? Provide list and screenshots.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 16:29

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 16:29

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 14:12

    Hello,

    Could you, please, provide me FTP access? We need to enable debug mode to check if any errors persist.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 13:22

    Hello,

    Sorry for the delay in answering. Could you, please, provide me admin panel and FTP access to your site. We’ll check the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 13:20

    Hello,

    Unfortunately, we don’t have brands grid element. You may use Grid Images VC element to add grid of the images with links http://prntscr.com/ehtr7i

    Also, I have sent your request to our developers and maybe we’ll create Brands Grid element in one of the next updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 13:15

    Hello,

    Could you, please, provide me admin panel and FTP access? We’ll check what caused this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 13:11

    Hello,

    Thank you for using our theme!
    Our theme also has translation files. You can find xstore.pot file in xstore/languages/xstore.pot
    Make sure that you have translated strings related to our theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 13:08

    Hello,

    If you are using third-party plugin then you need additionally customize script to add these buttons to the plugin inputs.

    If you have JS skills you can find function quantityIncrements in xstore/js/etheme.js file and check how it works.

    If you need help with additional customization contact WP-Kraken team because it’s not included in our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 13:01

    Hello,

    Provide, please, admin panel and FTP access to your site. We’ll check what is the reason of your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 12:58

    Hello, @etinteractive,

    You can import Finance Home page only to check how it was created, dummy.xml file for the finances version you can find in XML_Files folder that comes in theme package.

    If you need just code of the row with that element you can find it below

    [vc_row full_width="stretch_row" equal_height="yes" content_placement="middle" css=".vc_custom_1483698586616{padding-top: 8vw !important;padding-bottom: 8vw !important;background-color: #4caf50 !important;}"][vc_column width="1/2"][vc_column_text]
    <p style="font-size: 42px; line-height: 50px; color: #fff; font-weight: 500;">“Your Child, Our Future” Innovation through
    education.</p>
    [/vc_column_text][vc_column_text]
    <p style="color: #ccffce;">Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.</p>
    [/vc_column_text][/vc_column][vc_column width="1/2" css=".vc_custom_1484131920918{padding-top: 0px !important;background-image: url(https://www.8theme.com/demo/xstore/finances/wp-content/uploads/sites/28/2017/01/video-bg.png?id=53) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}" el_class="text-center video-popup"][mpc_lightbox preset="default" lightbox_url="url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D6v2L2UGZJAM||target:%20_blank|" mpc_button__font_preset="default" mpc_button__font_color="#555555" mpc_button__font_size="40" mpc_button__font_line_height="1.3" mpc_button__font_transform="uppercase" mpc_button__font_align="center" mpc_button__icon="fa fa-play" mpc_button__icon_color="#4caf50" mpc_button__icon_size="30" mpc_button__icon_effect="stay-left" mpc_button__background_color="#ffffff" mpc_button__border_css="border-radius:100px;" mpc_button__padding_css="padding:0px;" mpc_button__hover_icon_color="#ffffff" mpc_button__hover_background_color="#4caf50" mpc_tooltip__disable="true" mpc_tooltip__preset="default" mpc_tooltip__position="right" mpc_tooltip__show_effect="slide" mpc_tooltip__font_preset="default" mpc_tooltip__font_color="#555555" mpc_tooltip__font_size="16" mpc_tooltip__font_line_height="1.5" mpc_tooltip__font_transform="capitalize" mpc_tooltip__font_align="center" mpc_tooltip__text="RGVmYXVsdCUyMGNvbnRlbnQlMjB0ZXh0JTIwZm9yJTIwZnV0dXJlJTIwdXBkYXRlcy4lMjBMb3JlbSUyMGlwc3VtJTIwZG9sb3IlMjBzaXQlMjBhbWV0JTJDJTIwY29uc2VjdGV0dXIlMjBhZGlwaXNjaW5nJTIwZWxpdC4lMjBNYXVyaXMlMjBmZXJtZW50dW0lMkMlMjBtZXR1cyUyMGlkJTIwdmVzdGlidWx1bSUyMGF1Y3RvciUyQyUyMG9kaW8lMjBzYXBpZW4lMjBiaWJlbmR1bSUyMGlwc3VtLg==" mpc_tooltip__background_color="#f3f3f3" mpc_tooltip__padding_divider="true" mpc_tooltip__padding_css="padding-top:10px;padding-right:20px;padding-bottom:20px;padding-left:20px;" class="video-icon"][/vc_column][/vc_row]

    And custom CSS

    .video-icon i{
        width: 100px;
        height: 100px;
        line-height: 100px;
        padding:0 !important;
        box-shadow: 0 10px 15px rgba(0,0,0,0.4);
    }
    .video-icon i:before{position:relative;left:4px;}
    .finance-progress h4{
        font-size:14px;
        font-weight:600 !important;
        text-transform:none !important;
        padding-bottom:0px !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 12:49

    Hello,

    We took your suggestion into account and will try to add option to change the loader.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 12:48

    Hello,

    I have sent you pot file. Use LocoTranslate plugin to translate theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 12:43

    Hello,

    1) You have disabled breadcrumbs in Theme Options > General > Breadcrumbs.
    If you want to show product title on your page if you don’t show breadcrumbs go to Theme Options > E-Commerce > Single Product > Show page title above the price > On.

    2) All the info about tax you can find in WooCommerce documentation https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/
    We’ll be able to help you only in case problem appears with our theme only and works fine with official WC theme Storefront. So, go to Appearance > Themes > install and activate Storefront and check if your price is calculated in right way. If not – read WC documentation, if yes – reply back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 12:36

    Hello,

    If you want to edit Revolution slider layers position use special options http://prntscr.com/eht8zo
    Don’t forget about responsive layouts.

    Detailed information you can find here https://www.themepunch.com/revslider-doc/layer-responsive-behavior/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 12:30

    Hello,

    Go to Appearance > Widgets > remove 8theme Static Block widget from the Prefooter widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 12:30

    Hello,

    It depends on why it appeared. Please, provide link to page with problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2017 at 12:28

    Hello,

    Are you talking about Backend sorting? http://prntscr.com/eht6dv

    It’s not related to our theme, this is how WooCommece works. You can go to Appearance > Themes > install and activate official WC theme Storefront and check. Contact WC developers about this.

    Regards

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    Viewing 27,240 results - 27,211 through 27,240 (of 30,337 total)
Viewing 30 posts - 27,211 through 27,240 (of 30,337 total)
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