Please, provide me WP Dashboard access and also FTP access. We’ll help you to update theme.
Regards
Olga Barlow
Participant
March 14, 2017 at 17:17
Hello,
I have checked your code and see that you used it at least for the 3 different dev sites. Please, let me know which one is correct? Also, provide me temporary admin panel access to dev and live sites and we’ll help you to activate theme.
Regards
Olga Barlow
Participant
March 14, 2017 at 17:13
Hello,
Glad to hear! Feel free to ask if you need any other help.
Regards
Olga Barlow
Participant
March 14, 2017 at 17:11
You are welcome!
Regards
Olga Barlow
Participant
March 14, 2017 at 17:11
Hello,
In this case I would recommend you just to create this product borcanas-cu-miere-b2 from scratch. And that’s all.
Regards
Olga Barlow
Participant
March 14, 2017 at 17:09
Hello,
Unfortunately, there is no such option in WooCommerce. If USNE includes LIPSTICK WITH ARGAN OIL then you can show products from USNE without LIPSTICK WITH ARGAN OIL.
I’m sorry but this is not theme issue and it’s not even related to our theme. This is how WooCommece plugin works. You can enable default WooCommerce theme Storefront and check. You may try to contact with WooCommerce support on WC support forum, maybe they will be able to help you. Because we could help only with issues related strictly to our theme, WC plugin settings are beyond the scope of our support.
Regards
Olga Barlow
Participant
March 14, 2017 at 14:20
Hello,
Your problem related to http://inv.dotcodes.net/shop/borcanas-cu-miere-b2/ product. I have saved this product as draft and grid is fine now. Check the description that you used for this product. Very likely you did not close some html tags and it caused the problem.
Regards
Olga Barlow
Participant
March 14, 2017 at 13:58
Hello,
Unfortunately, there is no such option at this moment. We have only limit for posts per page. But I think we’ll improve this element and will add the posts limit option in next theme update.
Unfortunately, I can’t share deactivation process on forum due to security reasons. I need just temporary access to admin panels. You’ll be able to remove temporary user once licenses will be re-activated.
Regards
Olga Barlow
Participant
March 13, 2017 at 09:06
Hello,
I’m glad to hear that problem was solved. Was OpenSSL version the reason of your issue?
Regards
Olga Barlow
Participant
March 13, 2017 at 09:04
Hello,
Delay in answering is related to the number of requests from our users on the support forum, in chats and via emails.
You activated theme for a few domains, that was a reason of the message you get. Check now, please.
Also, keep in mind that one purchase allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase.
Regards
Olga Barlow
Participant
March 13, 2017 at 08:54
Hello, @vbungy,
I have checked your license and didn’t face problem with activation. What version of OpenSSL do you use?
Regards
Olga Barlow
Participant
March 13, 2017 at 08:39
Hello,
I have sent to your email updated archive of XClean. Update theme. Use Loco Translate plugin to sync your translation with updated pot file and continue translation.
Regards
Olga Barlow
Participant
March 11, 2017 at 13:49
You are welcome!
Regards
Olga Barlow
Participant
March 11, 2017 at 13:49
Hello,
I can’t login to your site to check, I get “You are temporarily locked out” error every time I’m trying to login.
Check if your shop page exists in Pages. Maybe you deleted it by mistake.
Also, go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me correct admin panel and FTP access to your site.
Regards
Olga Barlow
Participant
March 11, 2017 at 13:45
Hello,
WooCommerce Categories widget is default widget of WooCommerce plugin and we don’t have any options to change it. If you press on category it will show products from category and all the subcategories. The same with the subcategory: it will show the products from subcategory and all the subcategories of this subcategory.
If you don’t want to show the other categories when you are at subcategory you can use option Only show children of the current category in Appearance > Widgets > Shop sidebar > WC Categories widget http://prntscr.com/eimi1d
1) Login to your dashboard. Activate xstore theme http://prntscr.com/eimcug and remove the other one.
2) Unfortunately, WooCommerce does not have the option to hide coupon for checkout page only. You can disable it for both cart and checkout pages only (WooCommerce > Settings > Checkout > Coupons)
Regards
Olga Barlow
Participant
March 11, 2017 at 13:22
Hello,
Unfortunately, we don’t have such old version. The latest version that we have is 1.5. I have sent it to your email.
Regards
Olga Barlow
Participant
March 11, 2017 at 13:12
Hello,
Sorry for the delay in answering.
1. It could be centered inside to menu block http://prntscr.com/eilx1d Do you want to center it due to whole container width?
2. Check now.
3. Provide me screenshot for better understanding.
4. Provide me screenshot for better understanding.
5. Use custom CSS instead of theme option in this case (Theme Options > Styling > Custom CSS) I have added
Please, provide the following information in Private content area:
– domains list + license that should be associated with every domain.
– admin panel access to every WP installation to check if the license was reactivated successfully.
Regards
Olga Barlow
Participant
March 11, 2017 at 11:54
Hello,
I think problem is related to some WP Engine settings. Looks like some scripts are blocked. I checked your Staging Area http://prntscr.com/eiljg4 and everything works fine there http://prntscr.com/eill30 but live site does not work and displays js error in console. Could you, please, check the WP Engine settings?
Regards
Olga Barlow
Participant
March 11, 2017 at 11:31
Hello,
1) If you renamed theme folder and use any other name but not the xstore you should update theme manually via FTP and just copy all the files from xstore folder to your new theme folder with overwriting. Autoupdate removes your old theme folder and creates new xstore folder with new theme version. It means your old theme was deactivated and new xstore theme is activated. Activation of any new WP theme (even if you just rename the folder WP knows it like new theme) messes all the widgets. So, if you change theme folder name use the manual update.
Explain me in details what menu do you want to create at the left side of the header? Use widget area to add content into left side top bar http://prntscr.com/eilctr
We can do nothing with your Tag cloud, it displays all the tags you have. If you don’t like it you can remove the Tag Cloud widget from the footer widget area.
1) WP admin panel username is incorrect.
2) What is the password for the FTP connection?
Regards
Olga Barlow
Participant
March 11, 2017 at 11:08
Hello,
Could you explain in details what slider do you mean: Revolution slider, products slider, blog slider?
Do you want to disable drag option or some horizontal scroll appeared? Provide link to your site and screenshot of the problem for better understanding.
