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Viewing 30 posts - 26,581 through 26,610 (of 30,337 total)

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Olga Barlow

Participant

April 25, 2017 at 18:27

Hello,

Please, update theme to the version 3.12. It’s available on ThemeForest.
Do the backup of theme options before the update (Theme Options > Import/Export > Options > download .json file)
After update disable XStore Core plugin, re-activate theme, then activate XStore core plugin and go to Appearance > Install plugins > update Core plugin.
We have made some improvements for the cart/search/wishlist options in the header https://www.8theme.com/demo/xstore/update-history/ so, after update very likely you will need to choose the position of these options in theme settings.

Regards

#161240 Copied In reply to: Update to Woocommerce 3.03

Olga Barlow

Participant

April 25, 2017 at 18:27

Hello,

Please, update theme to the version 3.12. It’s available on ThemeForest.
Do the backup of theme options before the update (Theme Options > Import/Export > Options > download .json file)
After update disable XStore Core plugin, re-activate theme, then activate XStore core plugin and go to Appearance > Install plugins > update Core plugin.
We have made some improvements for the cart/search/wishlist options in the header https://www.8theme.com/demo/xstore/update-history/ so, after update very likely you will need to choose the position of these options in theme settings.

Theme update won’t change any child theme files.

Regards

#161239 Copied In reply to: Outdated copies of some WooCommerce template files

Olga Barlow

Participant

April 25, 2017 at 18:25

Hello,

Please, update theme to the version 3.12. It’s available on ThemeForest.
Do the backup of theme options before the update (Theme Options > Import/Export > Options > download .json file)
After update disable XStore Core plugin, re-activate theme, then activate XStore core plugin and go to Appearance > Install plugins > update Core plugin.
We have made some improvements for the cart/search/wishlist options in the header https://www.8theme.com/demo/xstore/update-history/ so, after update very likely you will need to choose the position of these options in theme settings.

Regards

#161238 Copied In reply to: Out dated woocommerce files

Olga Barlow

Participant

April 25, 2017 at 18:24

Hello,

Yes, sure. No problem.

Regards

#161237 Copied In reply to: Theme update

Olga Barlow

Participant

April 25, 2017 at 18:23

Hello,

Please, update theme to the version 3.12. It’s available on ThemeForest.
Do the backup of theme options before the update (Theme Options > Import/Export > Options > download .json file)
After update disable XStore Core plugin, re-activate theme, then activate XStore core plugin and go to Appearance > Install plugins > update Core plugin.
We have made some improvements for the cart/search/wishlist options in the header https://www.8theme.com/demo/xstore/update-history/ so, after update very likely you will need to choose the position of these options in theme settings.

Let me know if after that problem with brands still persists and provide admin panel and FTP access.

Regards

#161236 Copied In reply to: woocommerce brands

Olga Barlow

Participant

April 25, 2017 at 18:22

Hello,

Please, update theme to the version 3.12. It’s available on ThemeForest.
Do the backup of theme options before the update (Theme Options > Import/Export > Options > download .json file)
After update disable XStore Core plugin, re-activate theme, then activate XStore core plugin and go to Appearance > Install plugins > update Core plugin.
We have made some improvements for the cart/search/wishlist options in the header https://www.8theme.com/demo/xstore/update-history/ so, after update very likely you will need to choose the position of these options in theme settings.

Regards

#161235 Copied In reply to: Single Product Page Broken after WC 3.0 Update

Olga Barlow

Participant

April 25, 2017 at 18:22

Hello,

Please, update theme to version 3.12. It’s available on ThemeForest.
Do the backup of theme options before the update (Theme Options > Import/Export > Options > download .json file)
After update disable XStore Core plugin, re-activate theme, then activate XStore core plugin and go to Appearance > Install plugins > update Core plugin.
We have made some improvements for the cart/search/wishlist options in the header https://www.8theme.com/demo/xstore/update-history/ so, after update very likely you will need to choose the position of these options in theme settings.

Regards

#161234 Copied In reply to: problem with single product page after updating wooCommerce

Olga Barlow

Participant

April 25, 2017 at 16:38

Hello,

– Problem with the notice on the product page caused by cache plugin, it cached the notices.
– Unfortunately, we can’t implement new carousel faster because we need to change it for all the elements that use carouser – product sliders, posts sliders, testimonials, instagram, single product, quick view images etc. After that we should test if everything works ok. Only after that we’ll release the new version with updated carousel. Unfortunately, this kind of work requires a lot of time not just a few days.

Regards

#161223 Copied In reply to: problems with add to cart

Olga Barlow

Participant

April 25, 2017 at 16:22

Hello,

Check the email, please.

Regards

#161221 Copied In reply to: XStore Flowers demo theme variant – Logo needed in .ai or .psd

Olga Barlow

Participant

April 25, 2017 at 16:17

Hello,

Please, update theme to version 3.12. It will be available on ThemeForest tomorrow.

Regards

#161219 Copied In reply to: Old Woocommerce template –> 502 Bad Gateway

Olga Barlow

Participant

April 25, 2017 at 15:52

Hello,

We need access to your WP admin panel to check the issue.

Regards

#161212 Copied In reply to: How to enable static blocks?

Olga Barlow

Participant

April 25, 2017 at 15:50

Hello,

Unfortunately, this is how carousel works for the thumbnails in our theme. Default theme does not have the carousel for the thumbnails. We plan to change all the carousels that we use in our theme to another one in version 4.0 of our theme and then it will show both auto-generated thumbnail image and one more thumbnail from the media library and this issue will be fixed. But 4.0 update will be available in the middle of the May I think. Sorry for this inconvenience.

Regards

#161211 Copied In reply to: WooCommerce Product Addon is now showing double options in products

Olga Barlow

Participant

April 25, 2017 at 15:29

Hello, @Lil Redhead Studio

You should either update WooCommerce or downgrade theme to version 3.10.1 that is compatible with old version of WC plugin.

Regards

#161209 Copied In reply to: Theme Broken?

Olga Barlow

Participant

April 25, 2017 at 09:26

Hello,

I’m sorry but additional customization is out of the scope of our support. I can help you only with existing theme options.
If you need help with changes in WC template files you may either ask on WC support forum or contact with customization team.

Regards

#161143 Copied In reply to: Sku before price

Olga Barlow

Participant

April 25, 2017 at 09:23

Hello,

Do you mean that with default WP theme everything works fine?
Could you provide me admin panel and FTP access to check it?

Regards

#161141 Copied In reply to: Index.php

Olga Barlow

Participant

April 25, 2017 at 08:10

You are welcome!

Regards

#161129 Copied In reply to: Icons in a menu

Olga Barlow

Participant

April 25, 2017 at 08:09

Hello, @imamul, @simon,

You are right. It’s is the compatibility issue and will be fixed in the update.
Take our apologies for this inconvenience.

Regards

#161128 Copied In reply to: Customer Registration Not Working in Checkout

Olga Barlow

Participant

April 25, 2017 at 08:07

Hello,

You have Disabled Responsive option http://prntscr.com/f0is1j

Regards

#161127 Copied In reply to: Website layout changed without any major modification

Olga Barlow

Participant

April 24, 2017 at 07:33

Hello,

It would be better if you contact server admin to get the detailed information about such settings. I can help you only with theme options.

Regards

#160987 Copied In reply to: Quick view window loading

Olga Barlow

Participant

April 22, 2017 at 12:28

Hello,

1) I have enabled Storefront theme and tried to create the account but without success. So, it does not work even with the official WooCommerce theme.
2) You can use translation files to change this https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ but just use your text instead of real translation.
3) Did not face the problem during the test.

Regards

#160941 Copied In reply to: Customer Registration Not Working in Checkout

Olga Barlow

Participant

April 22, 2017 at 11:44

Hello,

Yes, it would be better to work with the old but stable version of WC plugin. I think within next month WooCommerce, authors of the included plugins (Wishlist for example) and also our dev team release stable versions and then you’ll be able to update plugin and theme without any troubles.

Unfortunately, can’t connect to your server
Status: Resolving address of lupa.com.tr
Status: Connecting to 94.138.203.200:21…
Status: Connection attempt failed with “ETIMEDOUT – Connection attempt timed out”.
Error: Could not connect to server

Max upload size is the same http://prntscr.com/ezgj8f

Regards

#160936 Copied In reply to: Visual Composer Doesnt Work

Olga Barlow

Participant

April 22, 2017 at 11:38

Hello,

Thank you! We are glad that you like the new options. Also, we have added search by SKU, improved brands list widget and added Brands list VC element with A-Z filter.

Try to Regenerate thumbnails to fix problem with the broken image. Seems like WP does not have the thumbnail for the main image. If it does not help I will need admin panel and FTP access to check.

Regards

#160934 Copied In reply to: Out dated woocommerce files

Olga Barlow

Participant

April 22, 2017 at 11:35

Also, please, increase max upload size at least to 6MB we need to update Visual Composer to the latest version.

Regards

#160933 Copied In reply to: Visual Composer Doesnt Work

Olga Barlow

Participant

April 22, 2017 at 11:33

Hello,

Problem could be related to the fatal error that may appear during enabling of the frontend editor. We need to enable WP debug. Provide FTP access, please.

Regards

#160931 Copied In reply to: Visual Composer Doesnt Work

Olga Barlow

Participant

April 22, 2017 at 11:22

Hello,

Oh, very likely you are trying to edit block using Frontend edit. Frontend editor does not work for the Static Blocks. Use the Backend editor, please.

Regards

#160930 Copied In reply to: Product Categories and other changes

Olga Barlow

Participant

April 22, 2017 at 11:21

Hello,

Do not add “fa fa-” prefix, just icon name http://prntscr.com/ezgbom

Regards

#160929 Copied In reply to: Icons in a menu

Olga Barlow

Participant

April 22, 2017 at 11:10

Hello,

Unfortunately, there is no such option in our theme. You can do this by changes in template files
/xstore/framework/walkers.php, line 283, function getPostsByCategory
‘posts_per_page’ => 9,

To change the menu for My Account link go to Appearance > Menus > create menu and choose My account in menu settings http://prntscr.com/ezgarr

Regards

#160927 Copied In reply to: Subcategories + Posts- Increase Limit

Olga Barlow

Participant

April 22, 2017 at 11:00

Hello,

Done.

Regards

#160926 Copied In reply to: masterslider update

Olga Barlow

Participant

April 22, 2017 at 10:57

Hello,

Please, provide me admin panel and FTP access to your site. We need to check the backend and files to find out why you have such problem.

Regards

#160924 Copied In reply to: It dose not appear menu customiasion

Olga Barlow

Participant

April 22, 2017 at 10:54

Hello, @Richard

We include all the plugins according to Extended license that plugin authors offer. All the plugins are fully functional and do not require the individual license for using, including Revolution slider. In case you need to update plugins you can always find the latest versions of all the plugins here https://www.8theme.com/download-plugins/ Also, we offer base plugin support if you have any questions about them.

Unfortunately, Revolution Slider released premium addons https://revolution.themepunch.com/direct-customer-benefits/#addons only for those who has the individual license. This is the only one difference. It’s like WooCommerce additional plugins that you get only if you buy them.

We also included WooZone plugin and plugin authors gave special item code for our users. You just need to use it to see all the plugin options.

Let me know which one plugin has limited version if it is not activated?

Regards

#160923 Copied In reply to: Not As Described
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Viewing 26,610 results - 26,581 through 26,610 (of 30,337 total)

Viewing 30 posts - 26,581 through 26,610 (of 30,337 total)

← 1 2 3 … 886 887 888 … 1,010 1,011 1,012 →

Forum Replies Created

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