1) After moving some of the scripts are locked http://prntscr.com/hl5ls7 That’s why it causes an issue with other scripts and some functions may not work. Please, fix this issue.
2) If you use cache plugin it also may cause some problems.
So, fix the errors from the screenshot (they are not related to our theme) after that contact me again and provide admin panel and FTP access to your site to check what other reasons could be.
Regards
Olga Barlow
Participant
December 9, 2017 at 12:29
Hello, @harshchudasama
Yes, the latest version of our theme is compatible with WC 3.2.5.
Regards
Olga Barlow
Participant
December 9, 2017 at 12:26
Hello,
1) Go to Theme Options > Styling > Content > Form inputs background color and border
2) This color is set in element settings http://prntscr.com/hl5jk5 So, edit the page and check the styles of your text there.
Regards
Olga Barlow
Participant
December 9, 2017 at 11:25
Hello,
Please, contact your hosting provider and get correct FTP access.
We need:
FTP host, FTP user, FTP password. Credentials that you provided are not correct because every time we try to login we get the
Response: 331 User Zivana.pauling@gmail.com OK. Password required
Command: PASS ***********
Response: 530 Login authentication failed
Maybe you made any misprint or don’t know. We want to help you but we need correct access to check the files.
Waiting for your correct access.
Regards
Olga Barlow
Participant
December 9, 2017 at 10:44
Hello,
We’ll fix this in our update.
Regards
Olga Barlow
Participant
December 8, 2017 at 17:43
Hello,
Our theme includes Flexibility scripts but they are related to IE compatibility most of all. And it’s auto applied.
Regards
Olga Barlow
Participant
December 8, 2017 at 10:09
Hello,
Problem is related to old version of PHP that you use – 5.3. We have fixed the code to add compatibility with this version of PHP.
Regards
Olga Barlow
Participant
December 7, 2017 at 18:11
Hello,
Can’t check your site because of the maintenance mode. Can you, please, provide temporary admin panel access to check the site, settings and help you?
Regards
Olga Barlow
Participant
December 7, 2017 at 18:07
Oh, don’t worry, sometimes such happens even with me. So, it’s ok 😉
Regards
Olga Barlow
Participant
December 7, 2017 at 18:06
Hello,
Nope, it does not work http://prntscr.com/hkf0ut
Contact your hosting provider to find out what could be the reason of this.
Regards
Olga Barlow
Participant
December 7, 2017 at 18:01
Great. I’m glad that you sorted out.
Regards
Olga Barlow
Participant
December 7, 2017 at 18:00
Hello,
What version of XStore Core plugin do you use?
Provide us with admin panel and FTP access.
Regards
Olga Barlow
Participant
December 7, 2017 at 17:45
Hello, @stefanoconsole
No, if you still see this issue it means that Massive addons plugin version is less than 2.3.1. Please, update plugin to latest version 2.3.2 https://www.8theme.com/download-plugins/
So, check the code of your child theme and find out what part gives this issue.
Regards
Olga Barlow
Participant
December 7, 2017 at 17:30
Hello,
Looks like theme was not fully updated. Could you provide me FTP access to check if all the necessary files are at right place?
Regards
Olga Barlow
Participant
December 7, 2017 at 17:16
Hello,
I don’t have the positive answer at this moment. Our developers are working on other complicated option and once they finish it they will be able to start with this improvement.
Regards
Olga Barlow
Participant
December 7, 2017 at 17:14
Hello,
By default, we use cookies to close the popup and don’t show it on the other pages, so, once the user clicks the X button of the dark area cookies get the information that this popup should not be shown anymore. If you want to change it and apply click option for your popup content (no matter languages or simple images you display there) you need additionally customize the script to add this action.
Code that is related to this function you can find in xstore/js/jquery.magnific-popup.js
Then this file is minified and merged with other scripts into xstore/js/plugins.min.js http://prntscr.com/hke30e that uses our theme.
Regards
Olga Barlow
Participant
December 7, 2017 at 17:02
Hello,
I see. I passed your request to our developers and we’ll try to add compatibility with that plugin.
Regards
Olga Barlow
Participant
December 7, 2017 at 16:27
Hello,
IP address of the specialist who will work on your problem is 176.98.70.175.
Regards
Olga Barlow
Participant
December 7, 2017 at 16:25
Hello,
Problem is caused by Arabic Woocommerce Middle east currencies plugin, js error appears even with default WooCommerce theme Storefront http://prntscr.com/hkdhdm
Contact plugin author to fix the problem. Until this happened I would recommend to keep plugin deactivated.
Old browsers could give the errors because of using CSS styles that are up to date but if we want to be top notch in we can’t use out of date styles to support out of date browsers. Unfortunately, we can’t even test theme in such old browsers because don’t have old devices.
Regards
Olga Barlow
Participant
December 7, 2017 at 15:48
Hello,
If even backend is slow then you need to contact your hosting provider to find the reason of this issue.
