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SKU Product Search Still Not Working Properly

This topic has 14 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

George

Participant

November 22, 2017 at 17:46

With your newest Theme update, the search by sku function now products search results for the parent product as it should BUT it now also produces search results for every child variation as well which is very confusing when there is an sku # in the product title which for my website is common. Please search on CR-0360 for a search without the sku number in the title and search on 5500 for a search with the sku # in the title.

Thanks for your help! See private

Please, contact administrator
for this information.

#178391 Copied Theme version: 4.13 WooCommerce version: 3.25

13 Answers

Olga Barlow

Support staff

November 23, 2017 at 10:40

Hello,

Search by SKU includes search by variations. Before 4.13 update we had the bug with it and search for variations was broked, we fixed it. In your case, all the variations have 5500 in their SKU that’s why you get such results. Do you want to exclude the search by variations from your search results?

Regards

#178429 Copied

George

Participant

November 23, 2017 at 15:48

YES! I only want search by sku results to show the parent. It is very confusing for a customer to show all variations in search results since all these variations can be seen in the parent listing.

Thanks for your help.

#178515 Copied

Olga Barlow

Support staff

November 24, 2017 at 11:00

Hello,

Ok, we can do this for you but need correct access to your FTP. Please, make sure that FTP credentials are correct and provide us.

Regards

#178588 Copied

George

Participant

December 2, 2017 at 19:16

I have updated ftp access in private. Thanks in advance for your help.

Please, contact administrator
for this information.

#179164 Copied

Olga Barlow

Support staff

December 4, 2017 at 17:13

Hello,

Do you have any white/black lists on your server? I still can’t connect to your server. Maybe your hosting provider does not allow connections from other countries?

Regards

#179265 Copied

George

Participant

December 7, 2017 at 15:16

I talked with the folks at my hosting service and if you can provide the IP address, they will white list you. The credentials are correct so that must be the issue. Thanks.

#179593 Copied

Olga Barlow

Support staff

December 7, 2017 at 16:27

Hello,

IP address of the specialist who will work on your problem is 176.98.70.175.

Regards

#179614 Copied

George

Participant

December 7, 2017 at 17:01

The IP address has been white listed. Thanks for your help!

#179616 Copied

Olga Barlow

Support staff

December 7, 2017 at 18:06

Hello,

Nope, it does not work http://prntscr.com/hkf0ut
Contact your hosting provider to find out what could be the reason of this.

Regards

#179630 Copied

George

Participant

December 16, 2017 at 05:49

See private.

Please, contact administrator
for this information.

#180264 Copied

Olga Barlow

Support staff

December 18, 2017 at 17:41

Hello,

Try now.

Regards

#180357 Copied

George

Participant

December 21, 2017 at 20:27

Thank you. The SKU search works great now! Appreciate the help. You guys are great at what you do. Merry Christmas to you and the staff.

#180593 Copied

Rose Tyler

Support staff

December 22, 2017 at 09:08

Hello,

You’re welcome!
If you love XStore and have something nice to say don’t hesitate to tell about this!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Merry Christmas 🙂

Regards

#180609 Copied
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