With your newest Theme update, the search by sku function now products search results for the parent product as it should BUT it now also produces search results for every child variation as well which is very confusing when there is an sku # in the product title which for my website is common. Please search on CR-0360 for a search without the sku number in the title and search on 5500 for a search with the sku # in the title.
Thanks for your help! See privateSite URL: hidden Theme version: 4.13 WooCommerce version: 3.25
Search by SKU includes search by variations. Before 4.13 update we had the bug with it and search for variations was broked, we fixed it. In your case, all the variations have 5500 in their SKU that’s why you get such results. Do you want to exclude the search by variations from your search results?
YES! I only want search by sku results to show the parent. It is very confusing for a customer to show all variations in search results since all these variations can be seen in the parent listing.
Thanks for your help.
Ok, we can do this for you but need correct access to your FTP. Please, make sure that FTP credentials are correct and provide us.
I have updated ftp access in private. Thanks in advance for your help.
Do you have any white/black lists on your server? I still can’t connect to your server. Maybe your hosting provider does not allow connections from other countries?
I talked with the folks at my hosting service and if you can provide the IP address, they will white list you. The credentials are correct so that must be the issue. Thanks.
IP address of the specialist who will work on your problem is 188.8.131.52.
Thank you. The SKU search works great now! Appreciate the help. You guys are great at what you do. Merry Christmas to you and the staff.
If you love XStore and have something nice to say don’t hesitate to tell about this!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Merry Christmas 🙂
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