Hello,

1) You are using WordPress and it is created by php files instead of simple HTML, so contact the plugin author and make clear in what area you need to add your code if you use WP.

2) Explain in more details about categories in the menu? Don’t you see them in backend or frontend?
Have you followed instructions to add your categories to menu https://docs.woocommerce.com/document/docs-menus/ ?

Regards

Hello,

Portfolio item takes bg color from the active color that you set in theme options. You may disable it

.portfolio-item .portfolio-image {
    background-color: transparent;
}

but you will still have some shadow for the titles bg http://prntscr.com/i0lu8x to avoid the problem with white titled on white bg.

Regards

Hello,

The problem is that our support team http://prntscr.com/i0dxqt told you to choose one layout https://prnt.sc/hv0sjh but you chose the other one http://prntscr.com/i0dx32

That’s why you did not get the necessary result. Once I set the layout type as from screenshot from our support everything is fine http://prntscr.com/i0e08f

You just did not check the answer from our support attentively.
Could you be so kind to change your rating because our support gave you the correct answer from the very beginning?

Regards

Hello,

Add the following custom in Custom CSS

.portfolio-item-inner .portfolio-image img {
    width: auto;
    margin: auto;
}

Regards

Hello,

1) Check the server error log when you get this error on the frontent. Problem can be caused by some third-party plugin or custom code if you make any child theme customization

2) Edit the page, scroll down to 8theme Layout Options > choose Sidebar position > Without

Regards

Hello,

If you activate even the third-party plugin and still have the PHP Memory limit error “Allowed memory size of 100663296 bytes exhausted” then you don’t have real 256MB of memory. I don’t know why the limits are not applied because I’m not the server admin.

About Massive Addons plugin, we have posted the question in author comments area about 404 error https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=79&filter=all#comment_18501820 Plugin comes bundled with our theme but we are not plugin developers. We need to wait for the answer from the plugin author to help you.

Regards

Hello,

Problem with Massive Addons also can be related to PHP memory limit. As you can understand from the error message you have 100663296 bytes (96MB) of the PHP memory and it’s not enough to use such number of additional plugins. So, you need either increase the PHP memory limit or disable unrequired plugins.

Regards

Hello,

Take our apologies for this inconvenience. Our developers are working on this problem and I think we’ll release the new update once solve the problem. I’ll inform you once we get the solution for this.

Regards

Hello,

1) Yes.
2) Chat uses the Google Firebase and you need to follow plugin documentation to create account there https://screets.com/chat/night-bird/docs
3) As I know there is no any mobile apps, unfortunately. But you may contact plugin author to get more detailed information about this https://codecanyon.net/item/wordpress-live-chat-plugin/3952877

If you are looking for chat with the mobile app you may draw your attention to https://www.intercom.com/ We use it for support of XStore and Royal theme and like this. But it’s not a free extension.

Regards

Hello,

It’s possible by additional customization. This service is not included in our support due to Envato support policy but I would like to help you with this if you would not mind to give a 5-stars rating on TF for our theme 🙂

I need admin panel and FTP access to your site to make this customization.

Regards

Hello,

1. You may try this solution https://wordpress.org/support/topic/too-few-arguments-on-class-yith-wcwl-admin-init-php-line-1053/

2. We think it will be released within next 1-1.5 weeks. If you provide me FTP access I’ll be able to fix it for you before the update.

3. It would be better to contact plugin author to find out what it the reason of this issue. Let us know their answer if the problem is related to our theme code.

Regards

Hello,

Ok, now everything is clear I hope.
Remove the following custom code

.single-product .product-content .row>div {
    border: 1px solid #e6e6e6;
    margin: 10px;
    padding: 15px;
}

And add the next one instead

.single-product .product-content .row>div {
    border: 1px solid #e6e6e6;
}
.single-product-booking .product-side-information {order: 3;}
.single-product .product-content .product-images {order: 2;}
.single-product .product-content .product-images,
.single-product-booking .product-side-information,
.product-fixed-content .product-information,
.left-bar .tab-content, .left-bar .left-titles li.active {
        background-color: #fafafa;
}
.single-product-booking .product-side-information-inner>div {
    padding: 50px 0;
}
@media screen and (min-width: 1200px){
.single-product .product-content .product-images,
.single-product-booking .product-side-information,
.product-fixed-content .product-information {
	width:33.333%
}
.single-product .product-content .row>div {
    margin: 10px;
    padding: 15px;
}
}
@media only screen and (max-width: 992px){
.single-product-booking .product-side-information, .product-fixed-content .product-information {
    width: 100%;
}
}

Regards

Hello,

I’m confused because first, you tell that you want the image in the middle and then you told me that this position is what you want https://gry4you.com/wp-content/uploads/2018/01/Gry4you_Page_Frame_ver1.jpg

Could you, please, provide me final mockup how the single product page should be? Provide us the design of the single product page that you want to have and we’ll point you t the right direction and provide correct custom code.

Also, it would be better if you could create the temporary account for our support with limited permissions to Dashboard settings, we just need access to Theme Options in your case and that’s all. It will speed up the process.

Regards

Hello,

1)Woocommerce categories thumbnails is a WC plugin default option that’s why it would be better to contact WC plugin support and ask if they have recommended plugins to import/export categories images. Our theme does not have special recommendations for this.

2) a) make a logo category: 8 in a row (small picture) – I have already did this for you
b) Subcategory of the car model: 4 in a row (medium image) – if you are talking about real subcategory page (for example …./kategoria-produktu/mercedes/) – there is no option to do this because subcategory does not have any special classes to change the view type
c) single product (large picture + gallery of other products of this product) – you can choose large layout in Theme Options if you have a large image for the product like we have for the bike version for example https://www.8theme.com/demo/xstore/bike/product/curae-parturient-aenean/

Regards

Hello,

You are welcome!

Regards