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Product Page SIngle Fixed not showing up exactly as demo

This topic has 10 replies, 3 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

avincomp

Participant

December 31, 2017 at 12:35

My product page http://34.235.141.37/product/stunning-snake-printed-swimsuit/ is showing the shopping options (price and Add to cart etc.) are showing up on the left hand side. Why not like the one in your demo https://www.8theme.com/demo/xstore/shop/man/sweatshirts/brushed-effect/?preset=single_fixed.

I want it in the right side as in the demo link.

I did all as mentioned by your support chat reps.

#180870 Copied

9 Answers

Rose Tyler

Support staff

January 2, 2018 at 08:29

Hello,

Please make sure that for your single page selected “Fixed layout” http://prntscr.com/hv0sjh

Regards

#180891 Copied

avincomp

Participant

January 13, 2018 at 04:00

Do u think I have not done that. I did it and nothing happens. Please assist. The worst support Ihave got from any vendor till date. Worst spport

#181771 Copied

avincomp

Participant

January 14, 2018 at 02:05

Please respond..
Nobody is responding to me on the support request. Its been more than 10 days and no reply. This is worrisome as I have been constantly trying to get a solution but in vain. One of the worst customer service from your team.

Please return my money back

#181794 Copied

Olga Barlow

Support staff

January 14, 2018 at 10:05

Hello,

We send you the answer but you disappeared and did not reply here. Provide us temporary admin panel access to your Dashboard to check the settings you have there, also provide correct link to your site because when we use the one that you provided we get the following https://prnt.sc/i07cw4

Waiting for your reply.

Regards

#181795 Copied

avincomp

Participant

January 14, 2018 at 19:09

Ok I have tried to contact your team several times via this support forum and the live chat. I am always told something or the other but no one took seriously in resolving the issue. Just see this thread. I said in my last line when I started this issue, that I did whatever your online reps told me to do but nothing happened, still your support team sent me the same solution that never works. Isnt this a bluff that you played with me.
I will send the credentials and please browse to this page.

http://34.235.141.37/product/stunning-snake-printed-swimsuit/
If you resolve it let me know what options to choose. I dont want to waste time in contacting your team again.

Now lets see when and what response I get on this.

Please, contact administrator
for this information.

#181799 Copied

avincomp

Participant

January 14, 2018 at 19:12

Sorry try this URL: http://34.229.242.102/product/stunning-snake-printed-swimsuit/

IP address is not static as of now, it gets new each time i restart the server.

#181800 Copied

Olga Barlow

Support staff

January 14, 2018 at 20:32

Hello,

The problem is that our support team http://prntscr.com/i0dxqt told you to choose one layout https://prnt.sc/hv0sjh but you chose the other one http://prntscr.com/i0dx32

That’s why you did not get the necessary result. Once I set the layout type as from screenshot from our support everything is fine http://prntscr.com/i0e08f

You just did not check the answer from our support attentively.
Could you be so kind to change your rating because our support gave you the correct answer from the very beginning?

Regards

#181802 Copied

avincomp

Participant

January 14, 2018 at 23:05

Ys it worked thanks. However, I was doing too the same.

#181805 Copied

Olga Barlow

Support staff

January 15, 2018 at 09:27

Hello,

Unfortunately, no, you were not doing the same. You may go to Theme Options, enable this type of layout http://prntscr.com/i0dx32 (as it was before I enabled the correct one) and check, these layouts are similar but different.
So, were not any additional actions from our side. Seems you just misunderstand the first answer from our support. Anyway, we are glad that problem is solved. Please, change the rating because there was not our fault and delay in answering, we were waiting for your answer and for your access.

Regards

#181833 Copied
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