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Issue with instagram feed - by nebcreative

This topic has 17 replies, 8 voices, and was last updated 6 years, 2 months ago ago by Rose Tyler

nebcreative

Participant

January 12, 2018 at 04:13

The eighttheme vc instagram feed stop working properly on this install http://nebcreative.com/kinetic/ which i have have given admin access to prior. I am unsure as to why it suddenly stopped working

#181668 Copied

16 Answers

Olga Barlow

Support staff

January 12, 2018 at 10:53

Hello,

Take our apologies for this inconvenience. Our developers are working on this problem and I think we’ll release the new update once solve the problem. I’ll inform you once we get the solution for this.

Regards

#181702 Copied

hdowthwaite

Participant

January 12, 2018 at 12:59

Hi, I also have this problem, please can you supply a fix asap.

Please, contact administrator
for this information.

#181726 Copied Theme version: latest WooCommerce version: latest

Rose Tyler

Support staff

January 12, 2018 at 13:09

Hello @Nebcreative and @Hdowthwaite

We’ve sent wp-instagram-widget.php file to your registration emails.
You need to replace this file in xstore/framework/widgets/ folder and wait for 2 hours when instagram cache will be updated.

Regards

#181728 Copied

hdowthwaite

Participant

January 12, 2018 at 13:14

thanks

#181730 Copied

Rose Tyler

Support staff

January 12, 2018 at 13:15

You’re welcome!
Have a nice day.

Regards

#181732 Copied

nebcreative

Participant

January 12, 2018 at 16:16

I dont see an email with a file in it?

#181753 Copied

Rose Tyler

Support staff

January 12, 2018 at 16:21

Dear Nebcreative,

It is strange. I’ve sent it one more time. Please check.

Regards

#181755 Copied

Randley

Participant

January 12, 2018 at 21:02

Having the same issue!

Please, contact administrator
for this information.

#181765 Copied Theme version: 4.15

irinakk

Participant

January 13, 2018 at 16:38

Me too! Can you please send the widget to me as well.

#181781 Copied

nebcreative

Participant

January 15, 2018 at 03:59

thank you it is fixed

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Rose Tyler

Support staff

January 15, 2018 at 09:21

Hello, @Crogers, @irinakk

Please check email.

Regards

#181828 Copied

Rose Tyler

Support staff

January 15, 2018 at 09:22

Dear Nebcreative,

Great. Have a nice day.

Regards

#181829 Copied

tr45h

Participant

January 16, 2018 at 18:26

Im having issues with my instagram feed aswell, what can i do?

Please, contact administrator
for this information.

#182098 Copied Theme version: 4.15 WooCommerce version: 3.2.6

Rose Tyler

Support staff

January 17, 2018 at 08:26

Hello, @tr45h

We’ve sent wp-instagram-widget.php file to your registration email.
You need to replace this file in xstore/framework/widgets/ folder and wait for 2 hours when instagram cache will be updated.

Regards

#182125 Copied

sib_dip

Participant

February 15, 2018 at 14:07

Hi!

Have the same issue with instagram plugin. Can you send me this .php file too?

#185186 Copied

Rose Tyler

Support staff

February 15, 2018 at 14:13

Hello, @sib_dip

The Instagram issue was fixed in one of latest theme update. Here you may find our changelog https://www.8theme.com/demo/xstore/update-history/?preset=blog_fixes
You need to update theme and all required plugins http://xstore.helpscoutdocs.com/article/63-theme-update http://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#185188 Copied
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