Hello,
Why have you added this code to copyrights widget area https://prnt.sc/iacfkj ? It caused your problem.
Regards
Hello,
Why have you added this code to copyrights widget area https://prnt.sc/iacfkj ? It caused your problem.
Regards
Hello,
If custom styles, from child theme, do not work make sure that you cleared cache after changes. Because the old file can be cached and that’s why you don’t see changes.
Regards
Hello,
Do you use CDN? CDN minification causes such issue as a rule because Chrome browser blocks minification CDN script, at the same time it works in Safari, for example http://prntscr.com/iabkpo . Try to disable CDN minification and check if it helps. If yes, then contact CDN support to fix this problem.
Regards
Hello,
Check now, please.
We made all the changes in child theme functions.php.
Regards
Hello,
Thank you for contacting us via chat. Feel free to ask any questions if you need any other help.
Regards
Hello,
Add the following code in Theme Options > Styling > Custom CSS
.product-information .products-page-cats {
display: none;
}
Regards
You are welcome!
Regards
Hello,
1) To change the number of the products per view edit the page and Products VC element and go to Slider settings tab http://prntscr.com/i9jjmy
2) It’s possible only by additional customization. If you have some PHP skills I can tell you what file to edit.
Regards
Hello,
Take my apologies for this, but I was waiting for the response from our developers about saving of the menu and can’t finish the menu without it. I got the answer with fixes and finished. We do want to fix some things faster but it’s not always possible, unfortunately. Maybe it would be better to continue our conversation in chat? Then this process will be going faster, I hope.
I see that you left 1-star rating. Very upset because of this. Please, understand that delay is not related to your previous rating, we really want to help every customer ASAP but the delay time always depends on the problem and sometimes takes more time to find a good solution.
Could you, please, tell me what design do you want for the every you menu item? Provide screenshot for the every mega menu item that should be and I help you to create it! You need just compose the main structure with items and subitems.
Regards
Hello,
You can add the bg for your text block http://prntscr.com/i9j8rp
Also, I would recommend you to update theme to version 4.17 and after that XStore core plugin to latest version. Because you use too old version of XStore theme and many bugs were fixed.
Regards
Hello,
We can understand nothing from tons of your custom code because we need to see the site and work with styles in real time.
Please, create temporary access to your site with limited permissions (we need access to Theme Options only) and tell me what buttons do not change the colors (provide screenshots).
Very likely some code should be removed, another one – added.
Regards
Hello,
1) Banners on the first page have 2 places to change the URL: bor batton and for the whole image http://prntscr.com/i9j0e9
2) This is Massive Addons element and it does not have the option to add custom URL for the product category, it uses the auto link to the category that you display there http://prntscr.com/i9j18c
Regards
Hello,
Looks like after Marketing theme import theme options were not imported. Please, either download XML files archive https://www.8theme.com/download-plugins/ , find marketing version and use options.json file to import options (Theme Options > Import/Export> Options > Import options from file and paste code from the file) or provide me admin panel access to your site and we’ll help you with the import of theme options.
Regards
Hello,
Thank you for the access. I passed this problem to our developers and inform you once they fix the issue.
Regards
Hello,
1)
When I edit the page using the VC backend editor, the bottom rows, including the contact row and the map row are not shown. When I switch to Classic Mode -> Text, I could clearly see the rows in shortcode format.
Unfortunately, looks like it’s related to WP import itself because we tried to create that page from scratch and after that to import page again, we get the same situation. To fix it you just need to switch to the classic text editor and remove blank space https://prnt.sc/i9i9vo , it should be https://prnt.sc/i9ia0w Switch to VC Backend editor after that and you’ll be able to edit the page again.
2) I don’t see problem with themify icons after import: backend – http://prntscr.com/i9ibcm , frontend http://prntscr.com/i9ibmq
Regards
Hello,
Provide us FTP access to your site and also disable CDN(if you use it) until we fix the problem.
Regards
P.S. Don’t forget to optimize your images. You can save a lot, for example http://prntscr.com/i9i0yn
Regards
Hello,
Yes, we have made some improvements for the saving of the menu and now you need to re-save the mega menu settings again.
If you provide me design mockups of the mega menu items that you plan to build I’ll help you with them.
You can use Static Blocks and VC elements to create interesting menus.
Regards
You are using WP total cache plugin that cache all the content even when you are logged in. Either disable cache during development or clear cache after every change.
You don’t need to save page every time you do any changes in Rev Slider content.
Regards
We can replace existing featured image by the first image from the product gallery. Then you’ll get 2 different alts. As I can see that you actually use the gallery image for the featured image, so this will be a good solution for you. What do you think?
Regards
1) I need FTP host, FTP username and FTP password. What is FTP you can read here http://searchenterprisewan.techtarget.com/definition/File-Transfer-Protocol
2) I sent you screenshot of all the available settings for the slider bg.
3) About layer animation and timeline you can read here https://www.themepunch.com/revslider-doc/layer-animations-timeline/
Regards
Hello,
1) Please, provide me temporary FTP access to help you the menu.
2) I don’t understand your question about slider
“what i can do with it i will take a look at the website.” – what did you try to ask? Could you explain in more details?
If you want to change the background position you can do it in slide settings http://prntscr.com/i96174
3) Layer time https://gyazo.com/6f0a9c70d470df474a610e03489fea32
Regards
Hello,
Unfortunately, the function that used to show the hover image does not include the alt for the image. Will be ok for you if hover image has the same alt as the main image?
Regards
Hello,
You are using the Ultimate Addons element to add that icon. UA does not enable some scripts if their element is added in any place out of the page content or footer.
You have used UA map element on the contacts page that’s why icon in header worked there. I have added custom heading UA element to the footer static block and now the icon in the header should work for all the pages (where you have the footer).
Regards
Hello,
That option is for the mega menu if you plan to create this for this menu item. If you want to add image for the 1st level menu item use the custom CSS, for example http://prntscr.com/i92r1u
We have added the custom class for your menu item http://prntscr.com/i92rpa and added custom code, so you may check if this is ok for you.
Regards
Hello,
Check the home page now, please.
Regards
Hello,
Unfortunately, we can’t even login to your site because it loading and loading and that’s all.
Can you, please, enable the default WP theme and check what page speed do you have with the default theme?
Regards
Hello,
1) Go to Appearance > Themes > install and activate Storefront theme for a few mins.
2) Check if you have the problem with thank you page when the default theme is enabled.
3) Let me know about results.
Regards
Hello,
Could you, please, provide me temporary FTP access to your site to find out the reason of your problem?
Also, tell me do you plan to use search by SKU on your site?
Regards