Forum Replies Created

Viewing 30 posts - 24,481 through 24,510 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 12:02

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 12:00

    Hello,

    Sorry for the delay in answering. Anyway, we are glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 11:55

    You are welcome!
    Feel free to ask if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 11:55

    Hello,

    Because you use attributes for the simple type of product instead of variable http://prntscr.com/i73h2o

    Please, follow WooCommerce documentation to create variable products https://docs.woocommerce.com/document/variable-product/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 11:52

    Hello,

    Because you have also added link in the actions settings for your layer http://prntscr.com/i73g60

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 11:47

    Hello,

    Please, provide me link to the product where you added video, also, provide temporary admin panel access. We’ll check what is the reason of your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 11:45

    Hello,

    You can manage product image settings from WooCommerce > Products > Display > Image sizes. If you want to have all the images with the same size you can enable Hard Crop option for the catalog images. After that you need to install, activate Regenerate thumbnails plugin and regenerate thumbnails.
    Here you can find WC plugin documentation about image sizes https://docs.woocommerce.com/document/fixing-blurry-product-images/

    But we would recommend to use graphics editor and prepare images before uploading it to your media gallery, then your grid will look much better than if you use crop option

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 11:41

    Hello,

    I can see some form in popup on your site http://prntscr.com/i73aqi
    Do you still need any help with this?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 11:39

    Hello,

    Here is the code that was used for that contact form http://prntscr.com/i739r3

    <div class="form-group">
    <p><label>Your Name (required)</label>
       [text* your-name]</p>
    <p><label>Your Surname (required)</label>
       [text* your-name]</p>
    </div>
    
    <div class="form-group">
    <p><label>Your Email (required)</label>
       [email* your-email]</p>
    <p><label>Website</label>
       [text text-389]</p>
    </div>
    
    <p>
       <label>Your Message</label>
       [textarea your-message]
    </p>
    
    <p>[submit "Send message"]</p>

    Let me know if you need any other additional information.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 11:26

    Hello,

    Yes, we overriding some WC files. I have added some custom CSS in your child theme to change the order of the blocks. Check and tell me if this is ok for you now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 11:10

    Hello,

    No, you won’t lose content that you added via Dashboard. You will lose only changes in theme files if you made them, that’s why we always recommend to use child theme if you need to do any changes directly in template files and functions.

    If you want we can help you with the update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 11:05

    Hello,

    If you use CDN and update theme/WordPress/plugins you need to make sure that CDN copy is also updated.
    Because the cached copy of some styles and scripts could be the reason of the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 11:01

    Hello,

    We have checked your site now and don’t see the problem. If we visit your site from the mobile device we see the shop page as the home page.
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 29, 2018 at 10:42

    Hello,

    We don’t have examples of other sites that use these symbols to check. Anyway, if the problem appears even with default theme we can do nothing, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2018 at 19:39

    Ok, great.
    Feel free to contact us if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2018 at 19:38

    Great, you are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2018 at 19:38

    Hello,

    If you have images no less than 600px width and activated zoom option in Theme Options > E-Commerce > Single Product then you should not have problems with it. Check if you have any js errors in console, it can be the reason of the problem.

    Provide us temporary admin panel and FTP access to find out and solve the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2018 at 18:23

    Hello, @alberto@goalamarketing.com

    I have checked and after our previous changes, everything works fine when you save even general option. Try to clear the cache or from Incognito window.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2018 at 17:40

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2018 at 13:20

    Hello,


    @alberto
    @goalamarketing.com I don’t see problem with the hide label option http://prntscr.com/i5vjn6
    Can you explain me in details what is still wrong?


    @webtec
    I’m waiting for the correct FTP access from you to fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2018 at 12:52

    Hello,

    We don’t have the option to display reviews of the separate products. You may try the following plugin https://wordpress.org/plugins/sip-reviews-shortcode-woocommerce/#description but we did not test it with our theme.

    Recent product review widget is the default WooCommerce widget and it should work on the shop page. You can add it to the Product Page widget area, it displays product image, product name, the rating of the product and rating author. If you want to show this widget below the products you can do this by additional customization only and create special widget area that will be displayed there.

    Reviews tab file is not included in our theme, we use the default WooCommerce plugin functionality for this.

    If you need help with additional customization you can submit request to WPKreken team because we are unable to provide support for customizations under our Support Policy.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2018 at 10:19

    Hello, @alberto@goalamarketing.com

    Check your menu now, we have fixed it. Fix will be included in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2018 at 10:09

    Hello, @webtec

    Nope, still does not work
    Response: 331 User 1577334@******** OK. Password required
    Command: PASS **********
    Response: 530 Login authentication failed
    Error: Critical error: Could not connect to server

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2018 at 13:57

    Hello,

    Your products have External/Affiliate type of product and redirect as the link for the Add to cart button http://prntscr.com/i5eip8

    If you want to sell the products on your site you need to use Simple, Variable or Grouped product type.
    Detailed information about WC products you can find in WooCommerce plugin documentation https://docs.woocommerce.com/document/managing-products/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2018 at 13:49

    Hello, @webtec

    Looks like password is incorrect for this user
    Response: 530 Login authentication failed

    Check the access that you provided.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2018 at 13:02

    Hello, @webtec

    Provide also FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2018 at 11:55

    Hello,

    Yes, settings are incorrect. Follow theme documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2018 at 11:03

    Hello,

    1) Product categories (default WooComerce widget) and 8theme Brands List widget are not filters, these widgets display list of the categories and brands and you go to category/brand page when choosing one or another.

    2) To enable fixed header go to Theme Options > Header settings > Choose the fixed header type that you prefer

    3) Follow theme documentation and make sure that you used correct settings and classes https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2018 at 10:58

    Hello,

    Please, provide me temporary admin panel and FTP access to your site. Also, specify what label for what menu item do you want to hide?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2018 at 20:41

    Hello,

    You have js error http://prntscr.com/i5339t that caused this issue. Do you use child theme or parent theme? Did you do any changes in the template files? Do you use third-party plugins that do not come bundled with our theme? Try to disable them and check if problem still persists.

    Regards

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    Viewing 24,510 results - 24,481 through 24,510 (of 30,337 total)
Viewing 30 posts - 24,481 through 24,510 (of 30,337 total)
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