You are welcome!
Regards
You are welcome!
Regards
Hello,
Sorry for the delay in answering. Anyway, we are glad that you sorted out.
Regards
You are welcome!
Feel free to ask if you need any other help.
Regards
Hello,
Because you use attributes for the simple type of product instead of variable http://prntscr.com/i73h2o
Please, follow WooCommerce documentation to create variable products https://docs.woocommerce.com/document/variable-product/
Regards
Hello,
Because you have also added link in the actions settings for your layer http://prntscr.com/i73g60
Regards
Hello,
Please, provide me link to the product where you added video, also, provide temporary admin panel access. We’ll check what is the reason of your problem.
Regards
Hello,
You can manage product image settings from WooCommerce > Products > Display > Image sizes. If you want to have all the images with the same size you can enable Hard Crop option for the catalog images. After that you need to install, activate Regenerate thumbnails plugin and regenerate thumbnails.
Here you can find WC plugin documentation about image sizes https://docs.woocommerce.com/document/fixing-blurry-product-images/
But we would recommend to use graphics editor and prepare images before uploading it to your media gallery, then your grid will look much better than if you use crop option
Regards
Hello,
I can see some form in popup on your site http://prntscr.com/i73aqi
Do you still need any help with this?
Regards
Hello,
Here is the code that was used for that contact form http://prntscr.com/i739r3
<div class="form-group">
<p><label>Your Name (required)</label>
[text* your-name]</p>
<p><label>Your Surname (required)</label>
[text* your-name]</p>
</div>
<div class="form-group">
<p><label>Your Email (required)</label>
[email* your-email]</p>
<p><label>Website</label>
[text text-389]</p>
</div>
<p>
<label>Your Message</label>
[textarea your-message]
</p>
<p>[submit "Send message"]</p>
Let me know if you need any other additional information.
Regards
Hello,
Yes, we overriding some WC files. I have added some custom CSS in your child theme to change the order of the blocks. Check and tell me if this is ok for you now.
Regards
Hello,
No, you won’t lose content that you added via Dashboard. You will lose only changes in theme files if you made them, that’s why we always recommend to use child theme if you need to do any changes directly in template files and functions.
If you want we can help you with the update.
Regards
Hello,
If you use CDN and update theme/WordPress/plugins you need to make sure that CDN copy is also updated.
Because the cached copy of some styles and scripts could be the reason of the problem.
Regards
Hello,
We have checked your site now and don’t see the problem. If we visit your site from the mobile device we see the shop page as the home page.
Have you sorted out?
Regards
Hello,
We don’t have examples of other sites that use these symbols to check. Anyway, if the problem appears even with default theme we can do nothing, unfortunately.
Regards
Ok, great.
Feel free to contact us if you need any other help.
Regards
Great, you are welcome!
Regards
Hello,
If you have images no less than 600px width and activated zoom option in Theme Options > E-Commerce > Single Product then you should not have problems with it. Check if you have any js errors in console, it can be the reason of the problem.
Provide us temporary admin panel and FTP access to find out and solve the problem.
Regards
Hello, @alberto@goalamarketing.com
I have checked and after our previous changes, everything works fine when you save even general option. Try to clear the cache or from Incognito window.
Regards
Hello,
Check now, please.
Regards
Hello,
@alberto@goalamarketing.com I don’t see problem with the hide label option http://prntscr.com/i5vjn6
Can you explain me in details what is still wrong?
@webtec I’m waiting for the correct FTP access from you to fix it.
Regards
Hello,
We don’t have the option to display reviews of the separate products. You may try the following plugin https://wordpress.org/plugins/sip-reviews-shortcode-woocommerce/#description but we did not test it with our theme.
Recent product review widget is the default WooCommerce widget and it should work on the shop page. You can add it to the Product Page widget area, it displays product image, product name, the rating of the product and rating author. If you want to show this widget below the products you can do this by additional customization only and create special widget area that will be displayed there.
Reviews tab file is not included in our theme, we use the default WooCommerce plugin functionality for this.
If you need help with additional customization you can submit request to WPKreken team because we are unable to provide support for customizations under our Support Policy.
Regards
Hello, @alberto@goalamarketing.com
Check your menu now, we have fixed it. Fix will be included in next theme update.
Regards
Hello, @webtec
Nope, still does not work
Response: 331 User 1577334@******** OK. Password required
Command: PASS **********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Regards
Hello,
Your products have External/Affiliate type of product and redirect as the link for the Add to cart button http://prntscr.com/i5eip8
If you want to sell the products on your site you need to use Simple, Variable or Grouped product type.
Detailed information about WC products you can find in WooCommerce plugin documentation https://docs.woocommerce.com/document/managing-products/
Regards
Hello, @webtec
Looks like password is incorrect for this user
Response: 530 Login authentication failed
Check the access that you provided.
Regards
Hello, @webtec
Provide also FTP access to your site.
Regards
Hello,
Yes, settings are incorrect. Follow theme documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
Regards
Hello,
1) Product categories (default WooComerce widget) and 8theme Brands List widget are not filters, these widgets display list of the categories and brands and you go to category/brand page when choosing one or another.
2) To enable fixed header go to Theme Options > Header settings > Choose the fixed header type that you prefer
3) Follow theme documentation and make sure that you used correct settings and classes https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
Regards
Hello,
Please, provide me temporary admin panel and FTP access to your site. Also, specify what label for what menu item do you want to hide?
Regards
Hello,
You have js error http://prntscr.com/i5339t that caused this issue. Do you use child theme or parent theme? Did you do any changes in the template files? Do you use third-party plugins that do not come bundled with our theme? Try to disable them and check if problem still persists.
Regards