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Viewing 30 posts - 24,361 through 24,390 (of 30,391 total)

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Olga Barlow

Participant

February 15, 2018 at 09:50

Hello,

We have tested your site https://gtmetrix.com/reports/sms-aschaffenburg.de/286oTqBG and see that most of the problems are related to your server http://prntscr.com/iezmbp and http://prntscr.com/iezmjo

I have changed cache plugin that you used and it increased the results
https://gtmetrix.com/reports/sms-aschaffenburg.de/IR1Y5dw3

But you still need to improve some moments with images. Try tinypng service and you can save up to 80%, for exmaple your image http://prntscr.com/iezpv1
And fix the server moments http://prntscr.com/iezry2 and http://prntscr.com/iezs4d

Anyway, now site speed is good https://tools.pingdom.com/#!/eonRXM/http://sms-aschaffenburg.de/

Regards

#185144 Copied In reply to: Very slow xstore site!

Olga Barlow

Participant

February 14, 2018 at 12:16

P.S. You have a lot of out of date files in child theme http://prntscr.com/iekaic Fix this.

Regards

#185058 Copied In reply to: Fatal Error on Classico

Olga Barlow

Participant

February 14, 2018 at 12:15

Hello,

I don’t know when you get that error but when we checked your site everything was old – WP, theme, all the bundled plugins. We have updated them and also fixed few errors related to enqueue_script in child theme and site works now. Check, please.

Next time before WC plugin or theme update make sure that you updated WP to the compatible version and updated all the bundled plugins.

Regards

#185056 Copied In reply to: Fatal Error on Classico

Olga Barlow

Participant

February 14, 2018 at 11:05

Hello,

Please, solve the problem with your license first https://help.market.envato.com/hc/en-us/requests/new and then, when we’ll be able to verify your code, contact us again. Because if we can’t verify your license we can’t send you any files.

Regards

#185046 Copied In reply to: New version

Olga Barlow

Participant

February 13, 2018 at 16:06

Hello,

Read this post https://www.metrilo.com/blog/private-woocommerce-stores-sell-customer-specific-products/
I suppose the best solution for you will be the Memberships or Groups for WooCommerce plugins.
If you don’t want to use plugin you may contact WPKraken team for individual customization because there is no other “out of box” solutions for this.

Regards

#184984 Copied In reply to: XStore – Private Categories or None

Olga Barlow

Participant

February 13, 2018 at 15:30

Hello,

Problem was related to PHP memory limit. Check now, please.

Regards

#184976 Copied In reply to: Error with WooCommerce

Olga Barlow

Participant

February 13, 2018 at 13:26

Hello,

Unfortunately, wc-gzd-additional-info (Lieferzeit: 21-47 Tage) can’t be placed inside variation form without customization of PHP files. If you want to move that info inside the variation form http://prntscr.com/ie3n2j , before “Add to cart” button, then contact plugin author to implement this.

Regards

#184954 Copied In reply to: Problems with the new theme update and other problems with the product page

Olga Barlow

Participant

February 13, 2018 at 12:46

Hello,

We provide support during support period according to ThemeForest support policy https://themeforest.net/page/item_support_policy
If you will need our support after this you’ll be able to renew it. Also, we never leave our clients in the difficult situation if it’s related to our theme. I just meant that if you don’t like support via chat in Theme Options you can disable it and use support forum to get help.

Regards

#184942 Copied In reply to: RECAPTCHA ON YOUR CONTACT FORMS IN XTORE DOES NOT SHOW UP

Olga Barlow

Participant

February 13, 2018 at 12:43

Hello,

This is not what we need. Please, contact your hosting provider and ask about FTP, they should send you the correct details.

Regards

#184941 Copied In reply to: Redux Problem on Mega Menu

Olga Barlow

Participant

February 13, 2018 at 12:25

Hello,

Please, provide us also with FTP access because we need to update theme to version that is compatible with WC 3.3.1. Also, if you don’t use Screet Chat keep plugin disabled or if you plan to use it then set correct setting because it gives the error http://prntscr.com/ie2scw

Regards

#184937 Copied In reply to: speed site

Olga Barlow

Participant

February 13, 2018 at 12:14

Hello,

Edit your wp-config.php file
Add this to the very bottom, right before the line that says, “Happy Blogging”:
define(‘WP_MEMORY_LIMIT’, ‘256M’);
Or create topic on XStore support forum, provide admin panel and FTP access to your site and we’ll help you with the installation.

Regards

#184935 Copied In reply to: Install Royal Theme

Olga Barlow

Participant

February 13, 2018 at 12:12

Hello,

1)If you provide me FTP and Dashboard access to your site we’ll be able to update IDStore theme before official release. Also, theme bought on ThemeForest can be refunded only via Envato refund request.
2) Purchase code that you provided is not valid. Seems something is wrong with your purchase. Contact Envato support to solve this.
3) If you want to get XStore instead of IDStore you need to buy XStore theme and then send refund request for the IDStore theme. But what compensation do you expect if we did not declarate support of WC 3.3 in theme description http://prntscr.com/ie2lvu ?
We are sorry, but it’s not our fault that you updated WC plugin before confirmation that theme supports it.

Regards

#184934 Copied In reply to: New version

Olga Barlow

Participant

February 13, 2018 at 12:01

Hello,

Ok, it’s your right. Feel free to contact us if you decide to get back to work with our theme.

Regards

#184931 Copied In reply to: The map is not shown as in the demo
Olga Barlow

Participant

February 13, 2018 at 11:58
Hello,

Styles that you apply from style tag for the element always have higher priority than custom CSS. So, if you don’t plan to add units there then remove the font size for the elements in element settings.

1) I see the notice http://prntscr.com/ie2ent What is wrong now with it?
2) Every menu item has also default margin. If you want to reduce the margin also use this code

.header-wrapper.header-two-rows .menu-wrapper .menu > li { margin: 0 5px; }

Regards
#184929 Copied In reply to: css issue
Olga Barlow

Participant

February 13, 2018 at 09:41

Hello,

We know that you are legal!
We have added support chat for those users who don’t want to use the forum and prefer to contact us via live chat. But you know that there are many resources where some dishonest users get cracked versions of our theme and at the same time want to use the built-in support chat. That’s why we need to make sure that user who contacts us via chat is the legal user. Anyway, we just get information about support time that you have and if you have it and only if you write us via chat in admin panel. We don’t get any other private information! If you don’t need this you just can disable chat in theme options and that’s all.

Regards

#184911 Copied In reply to: RECAPTCHA ON YOUR CONTACT FORMS IN XTORE DOES NOT SHOW UP

Olga Barlow

Participant

February 13, 2018 at 09:31

Hello,

1) Please, provide me temporary FTP access to fix this issues with products grid.
2) The problem was caused by old version of Massive Addons plugin http://prntscr.com/ie0erx I have updated plugin, try now, please. Also, using Massive addons options for the row you can set opacity even for the image http://prntscr.com/ie0g1z

Regards

#184910 Copied In reply to: Demo content issues

Olga Barlow

Participant

February 12, 2018 at 19:54

Hello,

It requires the additional plugin. Can you provide me FTP access to install this plugin and make appropriate changes?

Regards

#184873 Copied In reply to: Redux Problem on Mega Menu

Olga Barlow

Participant

February 12, 2018 at 19:52

Error when I follow your link http://prntscr.com/idryf1

Regards

#184872 Copied In reply to: Masonry not works :(

Olga Barlow

Participant

February 12, 2018 at 19:04

Hello,

Sorry, but I checked your site that mega menu works http://prntscr.com/idr5c8 even if Redux plugin is enabled. So, explain in more details what exactly is wrong with your mega menu.

Regards

#184865 Copied In reply to: Redux Problem on Mega Menu

Olga Barlow

Participant

February 12, 2018 at 18:59

Hello,

1) Use Private content area to post admin panel or FTP credentials!
2) What about the link to your site or to Dashboard?

Regards

#184862 Copied In reply to: Masonry not works :(
Olga Barlow

Participant

February 12, 2018 at 18:57
Hello,

Edit the element http://prntscr.com/idr10p and change the units. You did not do this. Stil font-size is without units.

1) Do you want to change the bg and text color for that notice? Add the following custom then

.demo_store { color: #ffffff; background-color: #ff0002; }

2) Change the padding to what you need

.menu-wrapper .menu > li > a { padding: 0.77em 0.07em; }

Regards
#184861 Copied In reply to: css issue
Olga Barlow

Participant

February 12, 2018 at 18:13

Hello,

Looks like some option caused the problem. Do you use any custom code in the header in ThemeOptions? Can you provide me temporary admin panel access to your site to check?

Regards

#184858 Copied In reply to: Redux Problem on Mega Menu

Olga Barlow

Participant

February 12, 2018 at 18:11

Hello,

Provide me admin panel access to your site to check the settings.

Regards

#184857 Copied In reply to: Masonry not works :(

Olga Barlow

Participant

February 12, 2018 at 18:09

Hello,

1) It works for the contact page http://prntscr.com/idq5au
If you don’t see this for the other form make sure that problem appears with our theme only or with default WP theme too. Because if you don’t see recaptcha even with default theme then you need to contact plugin author.

2) You have enabled the secondary menu http://prntscr.com/idq7xs but have not created it. That’s why main menu had 80% width. Keep this option disabled if you don’t plan to use it.

3) Chat option is a part of theme options, so you can’t remove it completely but you can disable it and then you won’t have any connections to our support via admin panel. Anyway, we don’t get any information except your questions and confirmation that you are the legal user of our theme.

Regards

#184856 Copied In reply to: RECAPTCHA ON YOUR CONTACT FORMS IN XTORE DOES NOT SHOW UP

Olga Barlow

Participant

February 12, 2018 at 17:35

Hello,

We need FTP access to fix this.

Regards

#184852 Copied In reply to: 8thme products module

Olga Barlow

Participant

February 12, 2018 at 17:23

Hello,

We are glad that you sorted out.

Regards

#184851 Copied In reply to: Compare page

Olga Barlow

Participant

February 12, 2018 at 17:23

Hello,

assumed custom css would override existing css, seems not to be the case?

– It depends on the style that you want to override and its priority. Also, you did not add the units http://prntscr.com/idpgcj

1) Use Customizer to enable WC store notice http://prntscr.com/idpjpj
2) Do you want to change the letter-spacing? Edit Custom CSS http://prntscr.com/idplg0

Regards

#184850 Copied In reply to: css issue

Olga Barlow

Participant

February 12, 2018 at 17:03

Hello,

Provide me admin panel access to check the plugin settings.

Regards

#184844 Copied In reply to: speed site

Olga Barlow

Participant

February 12, 2018 at 17:01

Hello,

Check now, please.

Regards

#184843 Copied In reply to: After updating WOOCOMMERCE 3.3.1 and theme4.18

Olga Barlow

Participant

February 12, 2018 at 16:42

Hello,

If you use the custom theme you need to be sure that this theme supports the new version of WC before updating it. Actually, WC even has withdrawn WooCommerce 3.3.0 update because of conflict with many themes and released 3.3.1 after some time. We plan to release new theme update until the end of this week. If you don’t want to wait we can offer another our theme that supports WC 3.3.1, for example, XStore or Legenda.

Anyway, before any major WooCommerce or WordPress update you need to be sure that your theme supports it and don’t update them if not.

Regards

#184838 Copied In reply to: New version
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Viewing 24,390 results - 24,361 through 24,390 (of 30,391 total)

Viewing 30 posts - 24,361 through 24,390 (of 30,391 total)

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