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Viewing 30 posts - 24,151 through 24,180 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 12:46

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 12:27

    Hello,

    1) You need to set correct settings http://prntscr.com/ilsw9d
    2) You need to Regenerate thumbnails. I have started regeneration but it takes time because you have a lot of images. But those images that were regenerated looks ok http://prntscr.com/ilt4cz
    So, go to Tools > Regenerate thumbnails and regenerate all the thumbnails you have for the products.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 12:00

    Hello,

    1) Go to Appearance > Themes > enable official WooCommerce theme Storefront and check if this problem appears even with the default theme.
    2) If yes, then to contact plugin author to solve the problem. We won’t be able to do this.
    3) If the problem happens only when our theme is enabled and everything works fine with the default WC theme then reply back to me.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 11:54

    Hello,

    If you need detailed information about theme localization read these articles
    https://developer.wordpress.org/themes/functionality/localization/
    https://premium.wpmudev.org/blog/how-to-localize-a-wordpress-theme-and-make-it-translation-ready/

    To avoid problems with translation we use theme text domain for all the strings included in our theme, even for the WC files because if they are included in theme folder they are part of the theme, not part of the plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 11:50

    Besides, I see that you have already installed the localization. So, if you have problems with the slider, hover effect or images size then provide me the list of issues one by one, describe what you want to change and screenshots for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 11:47

    Hello,

    FTP access does not work for us. Can you, please, change the password and provide me correct one?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 11:42

    Hello,

    You are welcome!

    1) I have added the following code in your custom CSS. Clear the cache and check

    /* Chrome/Opera/Safari */
    input[type="text"]::-webkit-input-placeholder,
    input[type="email"]::-webkit-input-placeholder,
    input[type="password"]::-webkit-input-placeholder,
    input[type="tel"]::-webkit-input-placeholder,
    input[type="number"]::-webkit-input-placeholder{ 
      color: #fff;
    }
     /* Firefox 19+ */
    input[type="text"]::-moz-placeholde,
    input[type="email"]::-moz-placeholde,
    input[type="password"]::-moz-placeholde,
    input[type="tel"]::-moz-placeholde,
    input[type="number"]::-moz-placeholde{ 
      color: #fff;
    }
    /* IE 10+ */
    input[type="text"]:-ms-input-placeholder,
    input[type="email"]:-ms-input-placeholder,
    input[type="password"]:-ms-input-placeholder,
    input[type="tel"]:-ms-input-placeholder,
    input[type="number"]:-ms-input-placeholder{ 
      color: #fff;
    }
    /* Firefox 18- */
    input[type="text"]:-moz-placeholder,
    input[type="email"]:-moz-placeholder,
    input[type="password"]:-moz-placeholder,
    input[type="tel"]:-moz-placeholder,
    input[type="number"]:-moz-placeholder{ 
      color: #fff;
    }

    2) Yes, you can delete it.

    3) You can remove it, we don’t need it anymore.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 10:47

    Hello,

    Price range is default way how WooCommerce displays the price if variations have different prices. Probably you’ll be able to change it by additional customization. So if you want to remove the price range for the variable products I would recommend you to read this post https://businessbloomer.com/disable-variable-product-price-range-woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 10:43

    Hello,

    Problem with checkout is related to plugin The Courier Guy plugin Woocommerce V3. Contact plugin author to solve the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 10:40

    Hello,

    Problem with checkout is related to plugin The Courier Guy plugin Woocommerce V3. Contact plugin author to solve the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 10:29

    Hello,

    You can try All Export plugin to export product name, ID and brand.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 09:39

    Hello,

    I think the new theme update that includes both – compatibility with WC 3.3.3 and PHP 7.0 – will be released at the beginning of the next week.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 09:22

    Hello,

    Please, provide us FTP and admin panel access to your site to help you with this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 2, 2018 at 09:09

    Hello,

    Unfortunately, additional customization is outside the scope of our support https://themeforest.net/page/item_support_policy#whats-not-included-item-support

    But many users ask us about my account link in that place, so very likely our developers will add the option to change the position of that link and choose where you want to show it. So, follow our updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 20:12

    Hello,

    Sorry for some delay in answering.
    WooCommerce 3.3.3 update changes the image adjustment. Have you used hard crop before the update? Because all you images have different sizes without hard crop.
    Can you provide me temporary admin panel access to help you with settings?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 20:03

    Hello,

    Take my apologies for the such a long delay in answering. I have created both mega menus using Static Block.

    All you need is to create the static block that will have the columns/rows layout you need and use Menu item list VC element to add menu items and subitems. Once block is created choose it for the first menu item in your menu, choose mega menu design and mega menu columns number to set width of the mega menu http://prntscr.com/iliz8r
    Let me know if you need to re-create any other menu item from our electronics demo as example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 19:01

    Hello,

    Our theme does not include any additional plugins for the shipping. List of included plugin you can find here https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    But our theme supports all the default WooCommerce plugin options for the shipping https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/core-shipping-options/

    But default shipping options do not have the shipping calculator based on weight, so you need to use the additional plugin to implement this. Which one – check my first message.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 18:43

    Yes, sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 12:40

    Hello,

    We have fixed the problem with the undefined variable. Also, added our post options for the new post type by additional customization in the child theme. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 12:38

    Hello,

    No, questions marks is not a good result but we did not see it when the option was activated. That’s why I have asked you to check too.

    Anyway, once we get the admin panel and FTP access we’ll check everything and then contact plugin author. Because we don’t have such issue on our test installations.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 08:56

    Hello,

    What type of the blog do you use? Can you provide me link to the page where you want to hide author?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 1, 2018 at 08:46

    Hello,

    Yes, we understand you. I have passed your request to our developers and we’ll add compatibility with PHP 7.0 for the Legenda theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 20:03

    Hello,

    I have sent you message 5 days ago but did not get any reply http://prntscr.com/il1kyo
    So, please provide me FTP and Dashboard access to your site. If we contact with plugin developers they may need this to help you. And then we’ll contact them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:52

    Hello,

    Yes, sure we can help you this theme installation. Just provide us Dashboard and FTP access to your site and tell me what demo version do you prefer to install?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:50

    Hello,

    Check your site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:44

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:43

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:38

    Hello,

    Please, provide me Dashboard and FTP access to your site and xstore purchase code in the Private content area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:34

    Hello,

    What about 8theme Products VC element? It has options for the responsive http://prntscr.com/il17j8

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 19:01

    Hello,

    Check now, please.

    Regards

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Viewing 30 posts - 24,151 through 24,180 (of 30,337 total)
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