Nope, it does not work for us http://prntscr.com/inkz6f
Can you, please, try to connect to your server using Filezilla? Does it work for you?
Regards
Olga Barlow
Participant
March 6, 2018 at 13:55
Hello,
1) Use WP customized and WC options there to change image size http://prntscr.com/inkvyv
2) Regenerate thumbnails using Regenerate thumbnails plugin to apply changes.
Regards
Olga Barlow
Participant
March 6, 2018 at 13:13
Hello,
If you have the completely different problem then it’s better to create the new topic to avoid misunderstanding.
1. Fixed. We used custom code to apply new color
2. Compare content comes in the iframe. Compare plugin has bg white in its style.css. We can’t change the iframe styles using child theme. Changes do not apply. So, change the bg color in plugin styles and keep in mind these changes http://prntscr.com/ink9qn .
Regards
Olga Barlow
Participant
March 6, 2018 at 11:34
Hello,
1. Done.
2. I have added the following code to custom CSS
#customer_login {
margin: 0;
}
3. I suppose that styles problem with the cache can be related to minification option.
Regards
Olga Barlow
Participant
March 6, 2018 at 11:14
Hello,
1) WC has such system. We are not WooCommerce plugin developers, we are authors of the theme that supports WooCommerce.
3) If you have problems with translation of default WC pages to other language and use the third-party plugin to create the multilingual site you need to contact Polylang plugin support to get instructions how to translate pages using their plugin. We are able to help you if the problem is caused by our theme only. What does it mean? It means that if you use any default theme (Storefront, Twenty Sixteen etc) and you made translation and everything works fine but once you enable XStore you don’t see the correct translation. Then we’ll be able to help you. But if you can’t translate your site even with the default theme we can do nothing.
Regards
Olga Barlow
Participant
March 6, 2018 at 09:44
Hello,
Provide me FTP host, please. Because when we use your site URL we get
Status: Connection attempt failed with “ECONNREFUSED – Connection refused by server”.
Error: Could not connect to server
Regards
Olga Barlow
Participant
March 5, 2018 at 18:52
Hello,
@thisisbolo
If you are talking about smart menu option then we are not sure if it’s useful to do this because then user won’t be able to go to another menu item if he changes his mind once checked the hidden items.
Please, allow us to check plugins, themes, and Massive Addons plugin settings and allow to check the frontend and reply back.
Regards
Olga Barlow
Participant
March 5, 2018 at 18:33
Hello,
1) Do the backup of all your files and DB.
2) If you did any changes directly in template files move these changes into the child theme.
3) Make sure that WooCommerce plugin is 3.3 and higher. If not – update plugin. Then you can use auto update option (Dashboard > Updates > check for theme updates, choose theme and press update)
Also, we can update theme for you. Just provide me admin panel and FTP access to your site.
Regards
Olga Barlow
Participant
March 5, 2018 at 18:29
Hello,
Product featured image and page featured image are little bit different things in our case. The product does not have the option to set the featured image, it uses the breadcrumbs image from Theme Options or Shop page image. Simple page breadcrumbs image use simple page featured image. The page does not show featured image by default that’s why we took it to show in breadcrumbs. If you want the separate option for the simple pages to upload breadcrumbs image it requires additional customization. I’ll pass this request to our developers but I can’t tell you the update when we will implement this.
Regards
Olga Barlow
Participant
March 5, 2018 at 18:23
Hello,
We have checked your site with the official WooCommerce theme – Storefront, and it works in the exact same way http://prntscr.com/in7moz
So, contact WooCommerce plugin support to clarify the situation.
Regards
Olga Barlow
Participant
March 5, 2018 at 18:06
Hello,
Additional customization is not included in our support, we are sorry. We can help you only with minor changes of styles. In case you want header with many changes you need to contact WPKraken team and submit a request about customization.
I can just tell you what file to edit to change the header structure but you should have PHP and CSS skills to be able to implement all the changes that you need.
We did not fully optimize all the images that we use for that version because it is demo only. So, the page size is larger than required.
If you need help with optimization of your site you can contact WPKraken team.
If you think that theme is very slow and does not suit your needs we are ready to give the refund.
Regards
Olga Barlow
Participant
March 5, 2018 at 14:10
Hello,
when we tried to import simple xml file via Tools > Import > WordPress we got the following error http://prntscr.com/in3mjc
Please, contact your hosting provider, solve this problem and then reply us back. We’ll import demo content and Engineer version.
Regards
Olga Barlow
Participant
March 5, 2018 at 13:56
Hello,
1) We never face such shipping rules by date, so, I don’t have recommended plugins for you. Contact WooCommerce plugin support on support forum because it’s related to WC default option. Maybe they will find the solution for you.
2) You can use WooCommerce EU VAT Number plugin if you need to add VAT field at the checkout. You can try WooCommerce PDF Invoices plugin to generate invoices.
Ignore the previous message we used file manager plugin to get access to your files and fix the problem. Check now.
Regards
Olga Barlow
Participant
March 5, 2018 at 11:42
Hello,
FTP access does not work:
Response: 530 Login failed. Please verify the username and password supplied, and that FTP has been unlocked. Check your control panel or contact support for more information.
Make sure that you provided the correct pass and reply back.
Regards
Olga Barlow
Participant
March 5, 2018 at 11:37
Hello,
Thank you. Now access works fine.
We have checked your site and see that you already use Royal 3.4 http://prntscr.com/in1fmg
If you want to update it to version 4.2 (latest version). You need to update WooCommerce and WPMl plugin first. Because theme version 4.0 and higher does not support WC plugin version 3.2.x, only 3.3.x versions.
So, update these plugins and reply back. We’ll continue with theme update.
Regards
Olga Barlow
Participant
March 5, 2018 at 11:20
Hello,
Clean cache again and check now, please.
Regards
Olga Barlow
Participant
March 5, 2018 at 10:57
Hello,
Thank you for the correct access.
We have checked your WP installation and see that you use PHP version 5.2 http://prntscr.com/in0w43
To use Royal, you must be running PHP 5.3 or higher. So, update PHP version and reply back. We’ll continue.
Regards
Olga Barlow
Participant
March 3, 2018 at 13:30
Hello,
Try now, please.
Regards
Olga Barlow
Participant
March 3, 2018 at 13:28
Hello,
Provide FTP access to your site and we’ll help you.
1) Don’t face any problem http://prntscr.com/im8ywk
2) I have changed the border, for example, http://prntscr.com/im909u Saved changes and did not face any other changes of styles. Maybe you made some page import? Then it could be the reason of your problem because the import of some pages (as a rule home page) comes with theme options import.
Regards
Olga Barlow
Participant
March 3, 2018 at 12:05
Hello,
1) Theme files that you sent in the first message are related to FaceBook login option. If you don’t use it you should not have problems.
2) Please, solve all the moments related to the plugins that you use. After that contact us again if you still have problems because of those files of out theme.
3) wp_woocommerce_session_ – session created by WooCommerce plugin, WC plugin use it because when users add the products to cart they should have them in cart even when they navigate to another page. Other cache plugins, for example, W3 Total cache adds _wc_session_ to the list of Ignored Query Strings.
Regards
Olga Barlow
Participant
March 3, 2018 at 11:02
Hello,
If you don’t want to show featured image for some page just use page Custom CSS and add the code http://prntscr.com/im84ex
Regards
Olga Barlow
Participant
March 3, 2018 at 10:49
Hello,
We have checked your installation and see that the same problem appears even with the default theme http://prntscr.com/im803a
So, problem is not related to our theme. Post your question on WP support forum, please, because we are able to help only if the problem is related strictly to our theme.
