Forum Replies Created

Viewing 30 posts - 24,061 through 24,090 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2018 at 11:43

    Hello,

    1) Fixed
    2) That element is the default VC element and we don’t have any additional settings for it.
    3) Yes, you can use that image
    4) Problem caused by custom code http://prntscr.com/iqj6mg I have removed it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2018 at 11:21

    P.S. You have changed the Dashboard pass and I can’t check the second problem. I suppose it caused by third-party plugin that you use but can’t check without admin panel.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2018 at 11:19

    Hello,

    Oh, I see. You should tell this in your first message that it should be different content for different categories.
    Then I would recommend using category description (Products > Categories > edit category and add the banner to the description).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2018 at 11:07

    Hello,

    1) If Hung installed demo content using one-click installation then it works. I can’t tell you what was wrong when you used it because I did not see how you do this and did not see what was different. Once click installation work in the following way: you click the button and it installs version home page, import Theme Options, import version sliders. If you install many demos you may face the problem with images when instead of correct images for banners, icons you get wrong images. It’s because every image/post/page has its own id and if you import many images or have much content on your site some ids are already used. And when you import the page it imports our images with wrong ids, page content after import takes images by id, if your old image has the id that new image should have then page displays old image instead of the correct one.
    Menu. Our demo content comes with the simple menu and does not includes mega menu import.

    2) We know that but system work in this way. It locks the codes that are used to activate theme too many times.

    So, if you need help with theme installation or installation of demo content just provide me admin panel access and we’ll put all the necessary content in the correct place.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 13, 2018 at 09:30

    Hello,

    4. Don’t see the problem with related posts anymore http://prntscr.com/iqhgud
    5. That font inherits the Main font color. I have changed the styles by custom CSS. Clear cache and CDN to apply changes.
    6. Check now
    7. This is widget title http://prntscr.com/iqhi7v So, I just cleared the title field http://prntscr.com/iqhin3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2018 at 18:15

    Hello,

    Unfortunately, as I can see you have changed it back to 5.2 http://prntscr.com/iq7oav
    I have logged in enabled Royal theme and it worked fine just for a few mins and then again 5.2 PHP version gave us the fatal error.

    Also, please, disable server cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2018 at 17:58

    Hello,

    4.0 is major update, so you need to update not just theme but WC plugin too. Also, if you use child theme then child theme files should be updated according to new files.

    Please, do the backup of your site and provide us FTP and admin panel access. We’ll help you with theme update.

    Also, if you use CDN/server cache I would recommend to disable it and enable again when we finish the update, in other case it will cause the issue with old scripts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2018 at 17:51

    Hello,

    Can you tell me in what folder can we find your site? Because if we go into the wp-content folder from root directory we don’t see default theme that we have installed http://prntscr.com/iq7b5r
    It means that it’s not the correct path and we can’t update theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2018 at 17:26

    Hello,

    1) What element do you plan to use to add the image? Image VC element or Revolution slider and Hero Scene slider type https://www.themepunch.com/revslider-doc/slider-setup/#slidertype ?
    If you plan to use default VC element – Image – it does not have the option to set the height of the image, height is auto depending on the width of the image.
    If you plan to add that image using Revolution Slider and make it like slide bg then you’ll be able to set layers grid size https://www.themepunch.com/revslider-doc/slider-setup/#layers-grid-size for different devices and set even min-height.

    2) What would you like to add: arrows(prev/next) or dots below the slider?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2018 at 17:11

    Hello,

    1) WooCommerce added option to change the number of products per row in Customizer options http://prntscr.com/iq5egj
    2) Don’t see problem https://gyazo.com/4aaf9d00209e3ded561010d33320280a
    3) Problem is caused by BJ Lazy Load plugin. It adds

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2018 at 16:42

    Hello,

    Our theme does not generate the images that appear on your site. We use images that are generated by WC plugin and WordPress using their functions. WooCommerce generates the following image https://www.sirrahonline.co.uk/wp-content/uploads/2018/03/A-Brianna-555×833.jpg and our theme just use it to place in the featured image block.

    You can enable default WC theme – Storefront (Appearance > Themes) and check. Our theme does not affect images.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 12, 2018 at 15:43

    Hello,

    We have sent archives to your registration email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 16:55

    Hello,

    It’s because of cache. Either don’t enable cache plugin if you are still developing or clear cache every time you change something.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 16:52

    Hello,

    What panel do you mean? top bar or top panel? To enable top bar go to Theme Options > Header settings > Top bar -> On. To add content go to Appearance > Widgets > Right and Left widget areas.

    To enable Top panel you need to enable top bar first and then go to Appearance > Widgets > add content to Top panel widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 16:47

    Hello,

    We don’t have archives of these libraries. Slider author does not include them as the separate archive.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 16:45

    Hello,

    1) Fixed.
    2) Once I deactivated plugin everything is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 16:38

    Hello,

    We have created special widget are for you http://prntscr.com/ioxw88 Now you can use it to add content below to header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 15:34

    Hello,

    2) Don’t see problem with translation. Can you confirm that it works for you?
    3) Problem caused by Stripe plugin http://prntscr.com/iox36n Check the settings and make sure that you set up it correctly. In other case contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 15:30

    Hello,

    Brand list widget display list of all the available brands and is not the filter by brand, it’s list of the brands and when you choose the brand you go to page where all the products of that brand are displayed. If you need the filter then you can try Product filter by Attribute widget. Before using this widget create attribute brand (Products > Attributes), and add all the brands as terms. Then apply every brand to the necessary product http://prntscr.com/iox1p9 and don’t check “Visible on product page”. After that add Product filter by Attribute widget to the shop page sidebar and choose the brand attribute.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 15:16

    Hello,

    At this moment XStore does not have such feature for the sidebar widgets. But it’s a good idea and I sent it to our developers and maybe in one of the future updates, we’ll implement something similar.

    You can try third-party plugins to implement this but we did not test them with our theme, so, maybe some styles customization will be required.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 15:11

    Hello,

    We have updated out of date files that we found. Clear CDN again and check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 15:10

    Hello,

    We have removed that code because of the update of the archive-products.hp file according to new WC update. But we’ll return it back if this is important for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 14:32

    Hello, @tonimeisel

    1) Translation files should be placed into WP language directory http://prntscr.com/iowbj3
    2) Admin panel access is incorrect and we can’t check the translation and its settings.
    Provide us with working Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 13:05

    Hello,

    Unfortunately, our theme and WooCommerce plugin do not have this feature by default. You can try to implement this using third-party plugin, for example https://codecanyon.net/item/openswatch-woocommerce-variations-image-swatch/12696014 or similar. Keep in mind that you may need additional customization of plugin or theme to make it work with product gallery slider because that slider is theme feature, does not come from WooCommerce by default and third-party plugins for WooCommerce that work with product images does not support it as a rule.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 10:24

    Hello,

    Are you talking about http://prntscr.com/iotpq4 ?
    Edit your page and text block http://prntscr.com/iotq5i and remove follow shortcode http://prntscr.com/iotqdp

    If you want to remove vertical icons from slider edit the Revolution Slider and remove the layers http://prntscr.com/iotrc3

    To remove icons in footer edit footer static block and remove social element http://prntscr.com/iotrm5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 10:15

    Hello,

    Use the page Custom CSS http://prntscr.com/iotoh0 and add the following code

    .banner img {
        min-height: 320px;
        object-fit: cover;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 10:09

    Hello,

    1) We can help you with theme installation and also with the installation of the version that you want to use. It’s fee, just let me know what version do you prefer? Also, provide admin panel access to your site.
    I’m not sure why one-click installation does not work for you. All thing should be the same except product/posts/project images (we use placeholders) and menu (theme comes with the simple menu and you can create meg menu if you need just following the documentation).

    2) Fixed. You used 2 different domains to activate test site that’s why system locked the license.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 9, 2018 at 09:50

    Hello,

    Not at all. So, do you need any other help from our side?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 20:59

    Hello,

    Provide us FTP access to your site to find out what gives you “Notice: Trying to get property of non-object in” notice.
    I suppose that this one “Notice: wc_checkout_params è deprecata dalla versione 3.3.3! Utilizzare al suo posto woocommerce_get_script_data” is because of third-party plugin for woocommerce that you use, which one I’ll be able to tell you only when I get FTP access.

    Also, you need to update Visual Composer plugin but once we tried to do this we get the fatal error because of code in your child theme. Please, fix that error because the site should not crash once you disable plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 7, 2018 at 20:46

    Hello,

    If you don’t have coding skills then it would be better if you provide us FTP access and we’ll help you.

    Regards

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    Viewing 24,090 results - 24,061 through 24,090 (of 30,391 total)
Viewing 30 posts - 24,061 through 24,090 (of 30,391 total)
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