Return to previous page

Some product SKUs not recognised/showing in [8theme] Products element

This topic has 32 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

Simon

Participant

March 7, 2018 at 14:19

Hello,

We have the [8theme] Products element on the homepage to display a list of products. I noticed that our most recent product additions that are added in the same fashion as older products (list of SKUs separated by a comma) do not show up on the homepage. I can’t figure out why!?

Further info in private content.

Thanks,

Simon

Please, contact administrator
for this information.

#187509 Copied

31 Answers

Rose Tyler

Support staff

March 7, 2018 at 15:39

Hello,

The wp-admin credentials are incorrect. Please check them.
Also, please describe the problem in more details, maybe provide some screenshots for better understanding.

Regards

#187517 Copied

Simon

Participant

March 7, 2018 at 15:59

Hello,

Have added new details but not sure what didn’t work before?

Will add some screenshots in private content.

Thanks,

Simon

Please, contact administrator
for this information.

#187525 Copied

Simon

Participant

March 9, 2018 at 10:56

Hello,

Sorry for the problems logging in. See private info for new password.

Please, contact administrator
for this information.

#187677 Copied

Rose Tyler

Support staff

March 9, 2018 at 11:18

Hello,

You use latest woocommerce plugin version but version of classico theme is out of date (1.7.1, the latest one – 2.1) https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade
Don’t forget to create backup of your files and database before starting update process!

Regards

#187682 Copied

Simon

Participant

March 9, 2018 at 11:27

Hello,

Thanks for that – yes I am aware of this but last time I tried updating the theme, the whole site broke. If this is causing the issues, the I guess I will have to try again.

Best regards,

Simon

#187687 Copied

Simon

Participant

March 9, 2018 at 12:10

What happens on the test site is when I overwrite the parent classico folder, it returns an HTTP ERROR 500 message and am unable to login to Wp-admin…

#187695 Copied

Rose Tyler

Support staff

March 9, 2018 at 12:42

You need to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what you need to fix.

Regards

#187700 Copied

Simon

Participant

March 9, 2018 at 12:50

Okay, where do I do that as can’t access wp-admin to login?

#187701 Copied

Rose Tyler

Support staff

March 9, 2018 at 12:52

Please read this article https://codex.wordpress.org/Debugging_in_WordPress

Regards

#187704 Copied

Simon

Participant

March 9, 2018 at 13:10

Okay thanks, I have managed to generate the debug file. Will put the contents in private section:

Please, contact administrator
for this information.

#187708 Copied

Rose Tyler

Support staff

March 9, 2018 at 13:16

Hello,

Looks like not all theme files were uploaded. Please provide wp-admin and FTP access in Private Content.

Regards

#187713 Copied

Simon

Participant

March 9, 2018 at 17:23

Hi Rose, see private content. Thanks!

Please, contact administrator
for this information.

#187759 Copied

Simon

Participant

March 12, 2018 at 13:24

Hi Rose,

Any luck with this? I have tried updating parent theme again but it seems that some files do not copy over and I have no idea why….could you take a look and let me know please?

Thanks,

Simon

#187914 Copied

Olga Barlow

Support staff

March 12, 2018 at 17:51

Hello,

Can you tell me in what folder can we find your site? Because if we go into the wp-content folder from root directory we don’t see default theme that we have installed http://prntscr.com/iq7b5r
It means that it’s not the correct path and we can’t update theme.

Regards

#187948 Copied

Simon

Participant

March 12, 2018 at 18:07

Hello,

I’m not too sure what you mean – the FTP details I have provided give you access to the demo version of the website. I hadn’t noticed that before and demo site worked fine – will that still require the storefront theme?

Sorry for stupid question!

#187951 Copied

Simon

Participant

March 12, 2018 at 18:10

PS. Have copied the storefront from live sit to demo site directory but still can’t access wp login

#187952 Copied

Simon

Participant

March 12, 2018 at 18:15

From the root directory, it’s http docs. But I want to get it upgraded on the demo site first as making changes on the live site might have some issue…the demo site is located under ‘newdemo’

#187953 Copied

Simon

Participant

March 12, 2018 at 18:16

See private content for demo wp-admin login address.

Please, contact administrator
for this information.

#187955 Copied

Simon

Participant

March 13, 2018 at 11:04

Hello,

Does that make sense? I’d really like to get this sorted ASAP please. Let me know what you need.

Thanks,

Simon

#188028 Copied
1 2

Viewing 20 results - 1 through 20 (of 32 total)

The issue related to '‘Some product SKUs not recognised/showing in [8theme] Products element’' has been successfully resolved, and the topic is now closed for further responses

Some product SKUs not recognised/showing in [8theme] Products element

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection