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Viewing 30 posts - 24,001 through 24,030 (of 30,337 total)

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Olga Barlow

Participant

March 26, 2018 at 16:16

We almost finished with shop page. Tomorrow we’ll be able to finish fix of some shop styles and that’s all.

P.S. But if you got the refund you can’t use our theme anymore and need to deactivate it.

Regards

#189284 Copied In reply to: Dokan styles problems

Olga Barlow

Participant

March 26, 2018 at 15:33

Hello,

Use this custom CSS to disable link for the brand
.content-product .products-page-brands a {pointer-events: none;}

Regards

#189282 Copied In reply to: Woocommerce Customizations

Olga Barlow

Participant

March 26, 2018 at 15:26

You are welcome!

Regards

#189281 Copied In reply to: Can't update theme

Olga Barlow

Participant

March 26, 2018 at 15:06

Hello,

You can use product attributes https://docs.woocommerce.com/document/managing-product-taxonomies/#section-3 to add that information. Also, you’ll be able to add the filter by this attribute on the shop page if the user wants to find some type of items only.

Regards

#189277 Copied In reply to: how to add microdata "Item Condtion" to theme?

Olga Barlow

Participant

March 26, 2018 at 14:55

Hello,

1) Give us some time and we’ll fix issue with the borra-shop page. Did you face any other compatibility issues?
2) What issues with styles on the dashboard and reports page do you have? Can you explain in more details, provide screenshots? If you are talking about colors then you can change then in Docan plugin settings.

Regards

#189276 Copied In reply to: Dokan styles problems

Olga Barlow

Participant

March 26, 2018 at 13:32

Hello,

Ok, thank you for the information. We’ll check what could be the reason of the email problem.
You can update WP to version 4.9.4 but you need to make sure that all the plugins that come bundled with our theme are up to date https://www.8theme.com/download-plugins/ .

Regards

#189255 Copied In reply to: Royal Theme Update v4.4 – Question

Olga Barlow

Participant

March 26, 2018 at 11:19

Hello,

Do you have a server cache or CDN? Because we make changes in template files and don’t see any effect. Even if we remove all the content from style.css file and save we can see old file while inspect the site using the console.

Regards

#189234 Copied In reply to: Essential grid breadcrumbs not working

Olga Barlow

Participant

March 23, 2018 at 19:54

Hello,

You need to translate theme strings either using WPML string translator or po, mo files (wp-content/languages/themes/ and translate files for the Arabic and Turkish versions). Because at this moment you did not translate all the necessary strings using String translator http://prntscr.com/ivcv36 or http://prntscr.com/ivgbi2 etc and po, mo files of theme translation also do not include any translation.

Regards

#189151 Copied In reply to: Theme translation using WPML

Olga Barlow

Participant

March 23, 2018 at 15:40

Hello,

Probably we need to make changes in template files to fix translation issues, we can’t do this without FTP.
So, please, contact your hosting provider to get FTP access to your site.

Regards

#189138 Copied In reply to: Theme translation using WPML

Olga Barlow

Participant

March 23, 2018 at 12:53

You are welcome!

Regards

#189116 Copied In reply to: Nothing appears after night. When "Massive addons" deactivated – works again.
Olga Barlow

Participant

March 23, 2018 at 12:43
Hello,

You added custom code to hide the rows

.vc_row.wpb_row.vc_row-fluid.mpc-row { display: none; }

https://gyazo.com/1e25bb42397c3d9a7c6b3497fc8906cb
That’s why your page is empty when you check it.
I moved the custom code from customizer to child theme style.css, it will be easier for you in future to find out if your custom code is the reason of the problem just switching between parent and child theme.

Regards
#189114 Copied In reply to: Nothing appears after night. When "Massive addons" deactivated – works again.
Olga Barlow

Participant

March 23, 2018 at 11:59

Hello,

Unfortunately, the password is not correct. We get

Response: 331 Password required for nss-hb101
Command: PASS **********
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server

Regards

#189112 Copied In reply to: Essential grid breadcrumbs not working

Olga Barlow

Participant

March 23, 2018 at 11:24

Hello,

I have checked the topic settings and see that you check to notify you about replies. Strange that you don’t get the notification. Have you checked the Spam folder?

Regards

#189109 Copied In reply to: Royal Theme Update v4.4 – Question

Olga Barlow

Participant

March 23, 2018 at 09:45

Hello,

WooCommerce made some changes and we also made improvements to the ajax search to fix the problem “post_id was called incorrectly”. This fix will be included in next theme update.

Regards

#189086 Copied In reply to: Errors in debug.log – 503's

Olga Barlow

Participant

March 22, 2018 at 16:36

Hello,

You can use Massive Addons element lightbox http://massive.mpcthemes.net/lightbox/ and display iframe (using the link to html page http://prntscr.com/iuvgqw or to page on your site) where all the necessary content will be added. If you use the link to page on your site then you can use Blan template for that page http://prntscr.com/iuvhih to disable header and footer, you don’t need them for the popup content I think.

Regards

#189028 Copied In reply to: Modal Windows

Olga Barlow

Participant

March 22, 2018 at 16:33

Hello,

You can use Massive Addons element lightbox http://massive.mpcthemes.net/lightbox/ and display iframe (using the link to html page http://prntscr.com/iuvgqw or to page on your site) where all the necessary content will be added. If you use the link to page on your site then you can use Blan template for that page http://prntscr.com/iuvhih to disable header and footer, you don’t need them for the popup content I think.

Regards

#189026 Copied In reply to: The various contents of the modal window

Olga Barlow

Participant

March 22, 2018 at 15:42

Hello,

1) You have renamed theme, so when you tried to update theme you got one more folder with the default theme name. I have changed the name of the new version and removed the old one.

2) We have enabled minification to speed up your site and got not bad results https://tools.pingdom.com/#!/RgoKn/https://www.elcamaleon.es/
Also, you can improve your images http://prntscr.com/iuujuc to improve PageSpeed Score.

Regards

#189017 Copied In reply to: Web slowed

Olga Barlow

Participant

March 22, 2018 at 14:14

Hello,

Sorry for the delay in answering. Can you provide me Dashboard and FTP access to your site to check the problem with translations that you have?

Regards

#189010 Copied In reply to: Theme translation using WPML

Olga Barlow

Participant

March 22, 2018 at 14:09

Hello,

Sorry for the delay in answering.
1) Found that breadcrumbs have the issue on the essential grid post because this part should not be there http://prntscr.com/iusyre
Provide me FTP access to fix it.
2) Essential grid post permalinks are not changeable since it’s added in code level and we don’t recommend editing the plugin directly. Changing permalinks will not fix it either since it only accepts WordPress default permalink wildcards.

If you want to change the essential grid permalinks you may try this plugin https://wordpress.org/plugins/custom-post-type-permalinks/, it’s not our plugin so please use it with caution. Always backup your site before doing anything.

Regards

#189009 Copied In reply to: Essential grid breadcrumbs not working

Olga Barlow

Participant

March 22, 2018 at 12:09

Hello,

Check now, please.

Regards

#188984 Copied In reply to: Errors in debug.log – 503's

Olga Barlow

Participant

March 22, 2018 at 11:35

Hello,

Sorry for the delay in answering.

You are using CDN or server cache and it causes some problems after theme update because old files/scripts are cached. We can’t switch to new version because of this. Please, disable CDN/server cache while we update the theme. You’ll be able to enable once we tell you that update is finished. Inform me once you disable CDN and we’ll continue.

Regards

#188981 Copied In reply to: Theme update caused problems

Olga Barlow

Participant

March 22, 2018 at 10:06

Hello,

The plugin is updated to version 5.4.7.2. You can download it on the Downloads page.

Regards

#188971 Copied In reply to: Royal Theme Update v4.4 – Question

Olga Barlow

Participant

March 18, 2018 at 14:36

Hello,

Read this topic, please, https://www.8theme.com/topic/brands-category/

Regards

#188567 Copied In reply to: how to change brand filter

Olga Barlow

Participant

March 14, 2018 at 18:47

Hello,

Follow the instruction from this post https://www.8theme.com/topic/pinch-to-zoom-doesnt-work/

Regards

#188220 Copied In reply to: Chages to mobile version of my site

Olga Barlow

Participant

March 14, 2018 at 18:27

You are welcome!

Regards

#188218 Copied In reply to: Footer Column 4 Image

Olga Barlow

Participant

March 14, 2018 at 18:27

Hello,

1) you are using the additional plugin to add that calculator. If you want to use that plugin this option should be disabled http://prntscr.com/ir6w8h because that plugin use POST method and does not work with Ajax.
2) Because you missed . before first class http://prntscr.com/ir6ypy

Regards

#188217 Copied In reply to: Problems with the bundle products

Olga Barlow

Participant

March 14, 2018 at 18:19

Hello,

1) Child theme includes only functions.php and style.css file at start. When you begin to customize your site you copy new files into the child theme and change them. When you update parent theme sometimes you may need to update child theme files according to changes in parent theme because you override parent theme files and old child theme files sometimes make the problems for the parent theme. If you need more information about child themes you can read WP documentation.
2) Don’t understand your problem https://gyazo.com/236a7ff8df6ff741418e149e1717e51f

Regards

#188214 Copied In reply to: Some product SKUs not recognised/showing in [8theme] Products element

Olga Barlow

Participant

March 14, 2018 at 14:09

Hello,

1) Default child theme does not have files that your child theme includes. You need to contact site developer to find out.

2) http://prntscr.com/ir2vup Don’t see problems with product.

Regards

#188184 Copied In reply to: Some product SKUs not recognised/showing in [8theme] Products element

Olga Barlow

Participant

March 14, 2018 at 10:54

Hello,

1) I have added custom CSS to child theme style.css
2) I have created Example product with that layout in description http://prntscr.com/ir00vi

Regards

#188159 Copied In reply to: How to import the Xstore Woocommerce Products Demo (Including the page layout)
Olga Barlow

Participant

March 14, 2018 at 09:38
Hello,

1) Image element does not have the option that allows you to change height depending on screen size.
Like workaround, you can use row and choose the background image. Also, set padding for your row using vh units then it will depend on screen height.

2) Add the following custom CSS to Theme Options > Custom CSS

@media only screen and (max-width: 768px){ .carousel-area .owl-nav { display: block; } .carousel-area .owl-nav .owl-prev { top: auto; bottom: 0; left: calc(50% - 50px); } .carousel-area .owl-nav .owl-next { top: auto; right: calc(50% - 50px); bottom: 0; } }

Regards
#188140 Copied In reply to: Image resize depending on device & mobile swipe…
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Viewing 24,030 results - 24,001 through 24,030 (of 30,337 total)

Viewing 30 posts - 24,001 through 24,030 (of 30,337 total)

← 1 2 3 … 800 801 802 … 1,010 1,011 1,012 →

Forum Replies Created

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