Hello,
Go to Settings > Permalinks > and choose shop page base stricture for the product brand http://prntscr.com/jgg5ys
Regards
Hello,
Go to Settings > Permalinks > and choose shop page base stricture for the product brand http://prntscr.com/jgg5ys
Regards
Hello,
To choose WP language go to Settings > General > Language > choose Arabic. Once you do this your frontend should use translation files. If it’s not happened then something is wrong with translation files – either you did not translate all the strings that you see on the frontend or you did not sync translations with existing files. Provide us with Dashboard and FTP access to check your settings and translation.
Regards
Hello, @thisisbolo,
1) WOOF. Can we get access (Dashboard + FTP) to your staging site to test and check the issue? We can’t reproduce this issue on our test installation, so need to check your site.
2) WooCommerce Product Filter.
a) we need to check your site staging site + access to find out why it does not work with custom taxonomy
b) If you have questions mentioned in google doc we would recommend you to submit the ticket on plugin support forum because our theme does not have options for this.
Regards
Hello,
Can you provide me Dashboard and FTP access to your site to explore the issue?
Regards
Hello,
Enable the default WC theme Storefront and check if you have this issue with the default theme or only when our theme is activated? Let me know.
Regards
Hello,
We see that problem is related to WC plugin sessions. Is cache configured according to WC docs https://docs.woocommerce.com/document/configuring-caching-plugins/ ?
Does varnish caching works fine with the official WC theme – Storefront? Can your hosting confirm that these errors do not appear with official WC theme?
Regards
You are welcome!
We are glad that you sorted out.
Regards
Hello, @axels83
Unfortunately, our theme does not have the element that will display the list of brands from the specific category only. You can try some filter plugin as @thisisbolo suggested or submit request for additional customization and development of the special element for you.
Regards
Hello,
WooCommerce is the plugin that allows you to sell products if you use WordPress site. Our theme – WooPress is WooCommerce compatible theme. But WooCommerce does not have effect 360 view of the product image that we saw on the site that you provided.
I suppose you need to look for the additional plugin, for example https://woocommerce.com/products/woocommerce-360-image/ or similar and also make additional customization of the theme if you want to implement the same layout for the single product page as you sent us.
If you need help with additional customization you can contact WPKraken team because theme support does not include additional customization.
If you are looking for simple parallax effect for the simple page (not for the single product) then you can use Ultimate Add-ons plugin settings (plugin is included in our theme) for the row to implement this.
Regards
Hello,
There is no such option in our theme. I think you need to look for some additional plugin that allows you to do this and is WooCommerce compatible, for example http://www.wpbeginner.com/plugins/how-to-restrict-wordpress-pages-by-user-role/
Regards
Hello,
These images are temporary images for the captcha, the system generates them for some time and removes.
But you need to disallow /wp-content/themes folder for the googlebot. Add the rule to disallow to your roboots.txt file https://themeisle.com/blog/optimize-wordpress-robots-txt-file/ .
Regards
Hello,
Can’t promise but we’ll discuss this feature with developers.
Regards
Hello,
Unfortunately, we don’t have more ideas why it disappears on mobile. Please, contact plugin author, maybe they have any solution for this.
Regards
Hello,
Install and activate child theme if you did not do it before and add the following code in functions.php of the child theme:
function etheme_second_cat_desc() {
global $wp_query;
$cat = $wp_query->get_queried_object();
if ( 0 !== absint( get_query_var( 'paged' ) ) ) return;
if( property_exists( $cat, 'term_id' ) && ! is_search() ){
$desc = get_term_meta( $cat->term_id, '_et_second_description', true );
} else {
return;
}
if ( ! empty( $desc ) ) {
echo '<div class="term-description et_second-description">' . do_shortcode( $desc ) . '</div>';
}
return;
}
Regards
Hello,
We don’t have information that any plugin included in our theme or any theme code could cause such problem. Anyway, you can disable them one by one and check if you still have the attacks.
Also, you may try WPS Hide Login plugin, sometimes it helps to avoid force attacks.
Regards
Hello,
Latest version available on codecanyon is 9.3 https://codecanyon.net/item/woocommerce-amazon-affiliates-wordpress-plugin/3057503 Last plugin update was 13 March 18 http://prntscr.com/jfcd5l
Once they release the official update we’ll update plugin on our site and theme package.
Regards
Hello,
1) Check the timeline settings of your layers https://www.themepunch.com/revslider-doc/layer-animations-timeline/#layers-timing-sorting Maybe they just set to disappear after some time.
2) Image size you can manage in Settings > Media. At this moment you set smaller size than the images block for the medium images, for example http://prntscr.com/jfca47 so, image is resized and looks blurred a little bit. I changed settings and regenerated thumbnails. Check now.
Regards
Hello,
Check now, please.
Changes were made in royal/framework/vc.php – http://prntscr.com/jf68we and royal-child/woocommerce/content-product-slider.php – http://prntscr.com/jf69mn
Keep vc.php file in safe during next theme update.
Also, regenerate thumbnails once you change the size to apply changes.
Regards
Hello,
1) There is no any referral link at my account page by default http://prntscr.com/jf8lyu
This link is added by Refer A Friend for WooCommerce by WPGens plugin, so, all the questions about these plugin settings you need to address to plugin author. We can help you only if something does not work with our theme only and works fine with the default theme.
2) We have added custom CSS to reduce the button size and content padding to place button and q-ty in one row. Check please.
Regards
Hello,
Another solution that you may try is String Translator.
1) Go to WPML > String Translator > http://prntscr.com/jf6ah5
2) Find logo strings http://prntscr.com/jf6bsy and add them http://prntscr.com/jf6c2i
3) Selected strings can now be translated using the string translation screen http://prntscr.com/jf6cqb
Just add links to different images that you plan to use.
Regards
Hello,
We’ll fix that issue in next theme update. Please, contact us via contact form and provide link to file with the full list of slow errors related to our theme that you got.
Regards
Hello,
max_execution_time is a limit for the execution time while running the script. For example if you import content and script need more than 30 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster.
So, if you didn’t face problems with theme options then don’t worry about this parameter.
Regards
Hello,
We can implement this for you by additional customization. Provide us with Dashboard and FTP access to your site.
Regards
Hello,
Theme Options works but if you use customizer you don’t see changes immediately. We’ll fix it in next theme update and can fix it for you now if you provide access to your Dashboard and FTP.
If you use cache plugin or server cache you need to clear it because system saves Theme Options into separate css file that can be cached and you won’t see changes then.
Regards
Hello,
1) What affiliate plugin do you use and describe in more details what issues caused by our theme do you have? Because I don’t understand the problem from your previous message.
2) If you have forbidden error when trying to save API settings of MailChimp then contact your hosting provider, maybe it blocks connections. Or submit the topic on MailChimp support forum, plugin developers will be able to help you.
Regards
Hello,
If you get white screen it means some fatal error appeared. To find out what error you need to enable WP debug.
We are glad to hear that your site works again. If you face this issue in future enable WP debug and let us know about the error that you see then we’ll be able to help you. And provide also FTP access to the site because we can do nothing if you have the fatal error and we don’t have FTP access to the site.
Regards
Hello,
We have updated theme and all the included plugins.
Regards
Hello,
We have activated default WooCommerce theme – Storefront, and see the same issue https://gyazo.com/302834817bb9921f2dedad5a492a455b
Contact plugin author to fix the problem, it’s not related to XStore theme.
Regards
Hello,
If you have any permissions issues during auto update it would be better to contact hosting provider to fix it because it’s related to your server settings.
If you prefer to update theme via FTP we can help you with this. Just provide us with Dashboard and FTP access to your site.
Regards
Hello,
If theme files were changed and you have some malware code there we would recommend you to remove old theme files and re-upload theme source files. But as a rule not just theme files are hacked, so your system admin should check all the files of your WP installation and make sure that you don’t have any other hacked files. Also, your system admin should help you to prevent such situation in future.
Theme support can help you only with issues related strictly to our theme. The situation when your WordPress was hacked it’s not related to the theme because theme files do not include code with security vulnerabilities.
Regards