Hello,

Progress option was added for simple products only because variable products can’t be added to cart by default in WC. But if we allow that action for the variable products too (woopress-child/woocommerce/loop/add-to-cart.php , http://prntscr.com/jr94f7) it does not work because plugin overwrites the add to cart for variable products and removes required html http://prntscr.com/jr93oh that is added by js (etheme.js, classie.js that minified and combined with few other js files into plugins.js). We did not find the simple solution to change it. Submit the request to WPKraken team for additional customization.

Regards

Hello,

We have updated archive. But the current version is not compatible with WC 3.4. Please, wait for version 3.7, it should be available soon.

Regards

Hello,

No, you need to copy that code from old DB and paste to the same table and option value to the new DB.

Regards

Hello,

Sorry, but we can’t reproduce the described issue on your installation https://gyazo.com/c1c35837e566b548b7b41834d1711264

Inspect the page, check if you have any errors in console. Try another browser. Do you have the same problem?

Regards

Hello,

New update of the IDStore theme will be released during this week.

Regards

Hello

This information you can restore from the backup of the DB. All theme options are located in wp_options table > option_name – et_options and option value includes all the Theme Options including Custom CSS http://prntscr.com/jo3imm

Regards

Hello,

First of all, reduce the size of the page. For example, home page size is 7.32MB, very big. Optimize images to reduce the size of the pages. We would recommend TinyPNG service, it will help you to optimize images up to 70%.

Also, install cache plugin (W3 total cache or WPRoket or any other that you prefer).
If you want you can provide us with Dashboard credentials and we’ll help you with base cache plugin setting.

Regards

Hello,

Describe me problem with Smart Product Viewer in more details, please. Have you followed the plugin documentation http://topdevs.net/smart-product-viewer/ or maybe watched video tutorial https://youtu.be/clP2lamr2xU ?

Or you have problem with plugin installation?
Can you provide us temporary Dashboard access to your site to check the problem once you answer the questions?

Regards

Hello,

1) To edit Newsletter go to Theme Options > E-Commerce > Promo popup
2) To change tel and social links go to Appearance > Widgets > Right Top bar widget area.

Regards

P.S. Can you change the rating? There is no need to set 1-star rating, it won’t make the answer faster!
If you don’t like our theme then we can give you refund https://themeforest.net/refund_requests/new

Regards

Hello,

Can you explain me in more details what exactly is wrong with footer now? Because I don’t see the difference between the page that you provided and all the other pages. Maybe provide screenshot for better understanding because links in the very first message are broken.

Regards

Hello,

Query Monitor Plugin causes issue with Backend editor. Contact plugin author to solve the problem.

Regards

Hello,

Yes. We are working on this issue. We’ll inform you once find solution. Meanwhile you may downgrade version of CMB2 plugin.

Regards

Hello,

We checked form settings and don’t see problems. Contact Form 7 documentation has FAQ about this https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/
So, wait for the response from your server admin.

Regards

Hello,

1) If you want to use varnish that line should be commented out.
We have also installed cache plugin to speed up your site. I have checked and don’t see problem with varnish cache https://gyazo.com/a7c63809c7d6883b670a77d6c64ade24
2) That line of code can’t affect the menu. I don’t see problem with the menu https://gyazo.com/ff0d522d4da8c3c54bc405e47bf1907b

Regards