Very strange. Can you try to extract the XStore_Theme_v.4.25.zip archive and just move xstore folder that you will get to wp-content/themes/ folder?
Regards
Olga Barlow
Participant
May 23, 2018 at 17:56
Hello,
We have made some changes and commented out the add_action( 'init', 'etheme_set_customer_session', 10 ); for the etheme_set_customer_session function https://prnt.sc/jlowc9
Changes were made in parent theme (xstore/framework/woo.php) because it does not work from the child theme, so be careful before the parent theme update and do this changes again once you update theme in future.
Regards
Olga Barlow
Participant
May 23, 2018 at 10:23
Hello,
If you want to change the registration form content you can do this by additional customization. Copy legenda/et-registration.php file into child theme and do the changes you want.
If you don’t have the necessary skills you can submit customization request to WPKraken team.
Regards
Olga Barlow
Participant
May 23, 2018 at 09:59
Hello,
We plan to release only critical updates for this theme (like compatibility with WC plugin). You’ll be able to find updated theme archives on the Downloads page.
Regards
Olga Barlow
Participant
May 23, 2018 at 08:37
Hello,
No, I meant that till the end of the week, after WC plugin update, we will also release the update for the Royal theme that will support all the new features of the WC plugin including changes according to the new GDPR.
Regards
Olga Barlow
Participant
May 23, 2018 at 08:29
Hello,
We have added the following custom in custom CSS to limit the image max height
1) Polylang plugin allows you to create multilanguage site and of course translate all that you need to implement that. Loco translate allows you to translate only hardcoded strings (no matter theme, plugin or WP strings), it works with .po, .mo files.
If you are looking for another free plugin to create the multilanguage site you can also try qTranslate plugin.
Good but paid plugin is WPML.
2) These 2 plugins should not conflict and are compatible with XStore theme.
3) Our users use mentioned plugins, so they work with XStore. If you get the broken frontend after the Polylang plugin installation then try to enable the default WP theme and check if you have the same issue. Also, check if everything works fine when Polylang is enabled and Loco is disabled. Let me know about results.
Regards
Olga Barlow
Participant
May 22, 2018 at 05:42
Hello,
I think if it would be better if you deactivate theme before the WP reset.
Regards
Olga Barlow
Participant
May 22, 2018 at 05:39
Hello,
Can you please provide me temporary Dashboard access to your site to check the settings and find the reason of the problem?
After that we’ll also release theme update that will support all these new WC options.
Regards
Olga Barlow
Participant
May 22, 2018 at 05:19
Hello,
Could you please provide temporary Dashboard access to your site to check the slider and theme options to tell you the reasons of the issues?
Regards
Olga Barlow
Participant
May 22, 2018 at 05:16
Hello,
1. Have you sync your translation with the current theme pot file? Because as I can see from the screenshot you have out of date translation file. Just press Sync button and then Save button. If you still need help with this provide me temporary Dashboard access to your site and we’ll help you.
2. What problems do you have with our theme? What bugs have you found? Just let us know and we’ll do our best to help you?!
Try now, please. You need to deactivate theme if you plan to use license for the different domain only.
Do you need any help with theme or content installation? Or you just test different versions?
Regards
Olga Barlow
Participant
May 22, 2018 at 04:59
Hello,
Try now, please.
Regards
Olga Barlow
Participant
May 21, 2018 at 15:53
This one works fine. Thanks. Our developers will be able to start tomorrow morning. I’ll inform you about results.
Regards
Olga Barlow
Participant
May 21, 2018 at 15:02
You are welcome. Maybe it was some temporary glitch.
Regards
Olga Barlow
Participant
May 21, 2018 at 15:01
Hello,
We are trying to connect to your server and can’t anymore. Got the error
Response: 331 Password required for wp_i469jv
Command: PASS ********
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Can you, please, check if FTP access is correct?
Regards
Olga Barlow
Participant
May 21, 2018 at 14:02
Hello,
1) In your case the best way to update theme is FTP. To do this you need to download the latest version of the Royal theme. Extract the archive to get royal folder. Then connect to your server via FTP. Go to wp-content/themes/royal and remove woocommerce folder. After that go to wp-content/themes/ and copy extracted folder royal to wp-content/themes/ with overwriting.
2) After that go to Theme Options > if you see the activation screen you need to use your purchase code to activate theme. If you don’t see activation screen then just re-save settings.
Theme update is free of charge, so if you provide FTP access we’ll do it ASAP for free.
Regards
Olga Barlow
Participant
May 21, 2018 at 13:53
Hello,
Seems you did not update the slider correctly. We have removed your version and installed it again and everything works fine. Check now, please.
Regards
Olga Barlow
Participant
May 21, 2018 at 13:48
Hello,
Product import is not related to the theme, it’s related to WC plugin. You can try additional plugins, for example, All in one import to import products and set areas where should be imported the old information.
Also, I would recommend you to contact WC plugin support to make sure about this.
Regards
Olga Barlow
Participant
May 21, 2018 at 13:41
Hello,
Seems that this plugin use POST method to add to cart. So, please, keep Ajax add to cart option disabled http://prntscr.com/jknf1h if you want to use this plugin.
Try now, please.
Regards
Olga Barlow
Participant
May 21, 2018 at 10:47
Hello,
If you want to use custom font go to Theme Options > Typography > Upload custom font > and upload font. Then you’ll be able to choose it in the list of the available fonts http://prntscr.com/jkkxle
I have checked the Typography options and see that your custom font is available in the list http://prntscr.com/jkktcm
So, describe your issue in more details, please, maybe provide screenshot where you can’t choose the font.
Regards
Olga Barlow
Participant
May 21, 2018 at 10:27
Hello,
If you want to update theme you don’t need to update child theme because if you have any custom code it should be placed in the child theme files, you need to update parent theme.
After theme update, you need to go to Theme Options and make sure that theme is activated with your purchase code and re-save theme options. Also, you need to do the backup of widgets that you have because sometimes widgets are messed up after theme update and you need to put them into the correct widget area again.
If you want we can help you with the theme update, just provide us FTP access to your site.
Regards
Olga Barlow
Participant
May 17, 2018 at 17:02
You are welcome!
Regards
Olga Barlow
Participant
May 17, 2018 at 17:00
Hello,
Sorry for such a long delay in answering. We have implemented the structure like on the screenshot. Check, please.
We have added some custom styles to child theme style.css and the mega menu should have the following structure http://prntscr.com/jj57so and special class.
There is no other easier way to make columns one below the other without the gap.
Regards
Olga Barlow
Participant
May 17, 2018 at 10:51
Hello,
1) Check the revisions and maybe you’ll be able to get your tabs and categories back. Or just add them again.
2) Contact your hosting provider to solve the problem with the connection. If the problem appears even with the default theme we can do nothing.
Regards
Olga Barlow
Participant
May 17, 2018 at 10:46
Hello,
Provide us temporary Dashboard and FTP access to your site, please.
We’ll check.
