Problem with modules after updates - by Cooperdale

This topic has 11 replies, 3 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

  • Avatar: Cooperdale
    Cooperdale
    Participant
    May 25, 2018 at 12:27

    Hello, I have updated everything on the website listed below and now I have problems with your modules.

    There is a module which should show two items (olive oil bottles) and it only shows one.

    Below that first module, there is another which should always show 12 items, but it shows a random number of items.

    Can you help me? Thanks.

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2018 at 13:51

    Hello,

    Does it work the same way with the parent theme? Have you tried to disable all 3rd-party plugins?
    Also, you need to update Massive Addons for Visual Composer plugin to latest version – https://xstore.helpscoutdocs.com/article/37-plugins-update

    Regards

    Avatar: Cooperdale
    Cooperdale
    Participant
    May 26, 2018 at 19:13

    I have tried all you proposed, the problem is still there.

    Avatar: Cooperdale
    Cooperdale
    Participant
    May 28, 2018 at 20:11

    Any help?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 29, 2018 at 15:53

    Hello,

    Can you, please, provide us FTP access to your site to find the reason of this issue? Because we can’t replicate it on our test installation.

    Regards

    Avatar: Cooperdale
    Cooperdale
    Participant
    May 29, 2018 at 21:12

    Hello, no problem. There you go.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2018 at 08:25

    Hello,

    Fixed. Clear cache and check, please.

    Regards

    Avatar: Cooperdale
    Cooperdale
    Participant
    May 30, 2018 at 08:29

    Hello, great work. Can you tell me how you did it? Did you change some file in my child theme?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2018 at 08:42

    Changes were done in the parent theme. The fix will be included in next theme update.

    Regards

    Avatar: Cooperdale
    Cooperdale
    Participant
    May 30, 2018 at 10:00

    Thanks, best regards.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2018 at 10:05

    You’re welcome!

    Regards

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