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Viewing 30 posts - 23,611 through 23,640 (of 30,337 total)

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Olga Barlow

Participant

June 12, 2018 at 12:40

Hello,

Unfortunately, Massive Addons element does not have the option to make the first slide bigger than all the other. If you want to have the element with such layout it requires additional customization. Submit customization request here to get the quote.

Regards

#194749 Copied In reply to: How to Start post id 2 f

Olga Barlow

Participant

June 12, 2018 at 11:04

Hello,

Images highlighted on the screenshot are autogenerated images (WordPress thumbnails images). Thumbnail image is 150x150px (Settings > Media), block size is 103x103px, so you can change the thumbnails size to 103×103 in media settings and regenerate thumbnails (Tools > Regenerate thumbnails).

Regards

#194737 Copied In reply to: Website size and speed

Olga Barlow

Participant

June 12, 2018 at 09:49

Hello,

The password is ok now but this user does not have permissions to edit files http://prntscr.com/jtyj5i . Please, allow editing.

Regards

#194732 Copied In reply to: Two Wishlist buttons

Olga Barlow

Participant

June 11, 2018 at 14:13

Hello,

We have optimized images on your home page and installed Speed Booster plugin to get more optimized results and site speed is much better now https://tools.pingdom.com/#!/cQ9HjJ/http://www.chateautechnologies.com/ than before https://tools.pingdom.com/#!/chNgjD/http://www.chateautechnologies.com/

We would recommend you to optimize all the other images to get better results for all the other pages.

Regards

#194702 Copied In reply to: Website size and speed

Olga Barlow

Participant

June 11, 2018 at 11:02

Hello,

First of all, I would suggest you to optimize images. For example, using TinyPNG service you can save up to 70-80% http://prntscr.com/jtkexm Why do you use png image grapebackcol.png (736.4 KB) instead of jpg (93.9 KB)?
Size of the home page is 9Mb at present, you need to reduce it to load it faster.
Also, provide me temporary Dashboard access to your site to check the cache plugin settings.

Regards

#194677 Copied In reply to: Website size and speed

Olga Barlow

Participant

June 11, 2018 at 09:12

Hello,

We did not find the reason of the issue. That’s why made the manual update.

Regards

#194653 Copied In reply to: Can't update theme

Olga Barlow

Participant

June 11, 2018 at 09:10

Hello,

Sorry, but WooCommerce TM Extra Product Options plugin author should take a closer look at your problem because it works the same way even with the default and official WooCommerce theme – Storefront https://gyazo.com/7b172d3ba7873eda30e502aaf248c50d

It means XStore theme is not the reason of the problem.
Actually, it’s the compatibility issue between Woocommerce Color or Image Variation Swatches and WooCommerce TM Extra Product Options plugins. Because when Woocommerce Color or Image Variation Swatches plugin is disabled problem disappears.

Regards

#194651 Copied In reply to: theme templates isn’t unfortunately compatible with WooCommerce 3.4x

Olga Barlow

Participant

June 11, 2018 at 08:29

Hello,

If you check your site you’ll see that even when the default theme is enabled nothing works fine:
1) a lot of js errors in the console when you inspect the Dashboard https://gyazo.com/f50f5649014d858ba3b02a070d823011

2) a lot of js errors on the frontend https://gyazo.com/74b5ae9b676cd52aaa63f7622b2199e2
3) page can’t be edited even with the default theme https://gyazo.com/fe64c99a2f644b31b20e8c96a666ef57

We suppose the problem is related to the development version of WordPress that you are using. We are theme support and issues related to default WP installation are out of the scope of our support. Please, install the working version of WordPress first (https://wordpress.org/download/), after that reply me back and we’ll install the latest version of Royal theme.

Regards

#194640 Copied In reply to: Website Not working due to theme plugins

Olga Barlow

Participant

June 9, 2018 at 11:32

Hello,

Your problem caused by Jetpack plugin. If the plugin is deactivated zoom works fine.

Regards

#194619 Copied In reply to: problems with my product site

Olga Barlow

Participant

June 9, 2018 at 11:11

Hello,

Problem appears when Clever Swatches plugin is enabled. I have passed this compatibility issue to our developers, they will be able to check the problem on Monday. Please, provide correct FTP access to your site to help you with this issue.

Regards

#194618 Copied In reply to: Two Wishlist buttons

Olga Barlow

Participant

June 9, 2018 at 11:10

Hello,

Global Custom CSS and Custom CSS are 2 ways to add custom. if you want to use Custom CSS via file you need to create the file in the theme’s directory and then enable it in theme options. But if you prefer the Global Custom CSS you don’t need to create any file and Custom CSS file option should be disabled.

If you don’t want to use Global Custom CSS area then you can use child theme style.css.

Regards

#194617 Copied In reply to: WooCommerce Product Thumbnails Duplicating

Olga Barlow

Participant

June 9, 2018 at 10:15

Hello,

Plugin Google Analyticator causes the issue on the Widgets page. Contact plugin author to solve the problem. When the plugin is deactivated we don’t have problems with adding widgets to widget areas.

Regards

#194616 Copied In reply to: Blog Grid layout

Olga Barlow

Participant

June 9, 2018 at 09:24

Hello,

We have updated theme for you. Check now, please.

Regards

#194615 Copied In reply to: Can't update theme

Olga Barlow

Participant

June 9, 2018 at 08:59

Hello,

Contact your hosting provider and make sure that PHP version is 5.6 or higher https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
If you got that error then PHP version is less than 5.3.

Regards

#194614 Copied In reply to: Erro activate theme

Olga Barlow

Participant

June 9, 2018 at 08:58

Hello, @mglbento

Contact your hosting provider and make sure that PHP version is 5.6 or higher https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
If you got that error then PHP version is less than 5.3.

Regards

#194613 Copied In reply to: error when activating xstore theme

Olga Barlow

Participant

June 8, 2018 at 15:19

Hello,

Just edit page where you want to add the slider and choose the slider you need in element settings http://prntscr.com/jsk88e

Regards

#194597 Copied In reply to: HOW AND WHERE TO CHANGE THE FOOTER LOGO AND INFOS

Olga Barlow

Participant

June 7, 2018 at 16:47

Hello,

We have moved some templates that we found but I’m not sure if this is everything that was changed. I would recommend you to contact the previous developer or create requirements specification and submit a request to WPKraken team.

Regards

#194549 Copied In reply to: Blog Grid layout

Olga Barlow

Participant

June 7, 2018 at 14:42

Hello,

Please, submit refund request here for that license https://themeforest.net/refund_requests/new
And would you be so kind to provide temporary Dashboard access to that site? Because our system did not remove that activation and we don’t understand why, so we need to make sure that everything is fine from the backend.

Regards

#194539 Copied In reply to: need help!

Olga Barlow

Participant

June 7, 2018 at 14:18

Hello,

1) You are using dev version of WP http://prntscr.com/js1xsq I would not recommend testing of the new version of WP on the production site because it generated a lot of js errors and other options like theme update etc do not work. Install verified version 4.9.6.
2) If you use WC plugin 3.4.x then update Royal theme to version 4.5.
3) Let me know about results and provide FTP access with correct permissions if theme update and stable version of WP won’t fix the situation.

Regards

#194534 Copied In reply to: Website Not working due to theme plugins

Olga Barlow

Participant

June 7, 2018 at 14:11

Hello,

We are glad to hear that you sorted out.

Regards

#194530 Copied In reply to: Delivery cost

Olga Barlow

Participant

June 7, 2018 at 14:03

Hello,

Do you want to increase the font-size of the main menu? Then go to Theme Options > Typography > Navigation > and change the font size for the menu level you need.

Regards

#194523 Copied In reply to: Main Menu

Olga Barlow

Participant

June 7, 2018 at 13:50

Hello,

We are sorry but we don’t know what changes have you done in old theme, so we can’t move them in child theme, unfortunately. If you made any changes and added some new features I would recommend to move them in child theme. And do all the changes in child theme files only to avoid problems with next updates.

Regards

#194520 Copied In reply to: Blog Grid layout

Olga Barlow

Participant

June 7, 2018 at 13:36

Hello,

P.S.: 1) You are using dev version of WP http://prntscr.com/js1xsq I would not recommend testing of the new version of WP on the production site because it generated a lot of js errors and other options like theme update etc do not work. Install verified version 4.9.6.
2) If you use WC plugin 3.4.x then update Royal theme to version 4.5. Let me know about results.

Regards

#194516 Copied In reply to: Website Not working due to theme plugins

Olga Barlow

Participant

June 7, 2018 at 13:14

Hello,

You gave us access to the folder different than wp installation. We were able to find your WP installation but our user doesn’t have permission to edit files. Please, check the permissions for the user and allow us editing of the files of your WP installation because we need to enable WP debug, check then probably check and edit the other files.

Regards

#194513 Copied In reply to: Website Not working due to theme plugins

Olga Barlow

Participant

June 7, 2018 at 12:35

Hello,

We keep theme on our site for those who use old versions of WP, WC and need theme for them. If you are looking for the new theme I would like to draw your attention to XStore theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 it comes with discount and costs $49 at present.

Regards

#194502 Copied In reply to: No Auto Update for 3.5 and how to on customization

Olga Barlow

Participant

June 7, 2018 at 12:19

Hello,

We have enabled the official WooCommerce theme Storefront, checked your site and faced the same issue https://gyazo.com/68897f6180cd01a5515f1df9177ed77f You told us that it worked for you with default theme but as you can see from the video it does not work for us. I suppose the problem is related to WPML plugin, so, contact WPML or WooCommerce support because we are able to help you only if the problem is related strictly to our theme.

Regards

#194498 Copied In reply to: Product Added to Cart Disappears upon Checkout

Olga Barlow

Participant

June 6, 2018 at 17:43

Hello,

You should keep fixed files in child theme folder.

Regards

#194454 Copied In reply to: Add Product Variation Select Directly to Woocommerce Shop, Category and Archive

Olga Barlow

Participant

June 6, 2018 at 16:05

Hello,

We have checked your user and see that you use XStore for 2 projects:
1) cmcsolutions
2) cbdtechnologies
And the different license for every project. If you don’t want to use XStore theme only for one of them you need to deactivate theme license in Theme Options and remove the theme.
If you plan to use XStore for both projects then we can’t give you refund for one of them.
https://themeforest.net/licenses/standard
So, clarify the situation with your installation to proceed.

Regards

#194446 Copied In reply to: need help!

Olga Barlow

Participant

June 6, 2018 at 15:58

Hello,

1) We have changed the cache plugin and enabled W3 Total cache and also Speed Boster Pack. It makes page faster than before https://tools.pingdom.com/#!/QXeiy/https://www.puffete.com/
2) Optimize your images, you can save up to 85% http://prntscr.com/jrnffl Smaller images – faster loading.

Regards

#194445 Copied In reply to: redux framework

Olga Barlow

Participant

June 5, 2018 at 20:04

Hello,

Check the home page now.

Regards

#194351 Copied In reply to: hot to make 3 coloum category Product at Home for Mobile view
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Viewing 23,640 results - 23,611 through 23,640 (of 30,337 total)

Viewing 30 posts - 23,611 through 23,640 (of 30,337 total)

← 1 2 3 … 787 788 789 … 1,010 1,011 1,012 →

Forum Replies Created

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