Update theme - by 3Becom - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 5 years, 8 months ago ago by Olga Barlow

  • Avatar: 3Becom
    3Becom
    Participant
    July 5, 2018 at 06:27

    I’m having issues updating the theme, I’m getting an error every time I try to upload to WordPress.

    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 08:08

    Hello,

    What error did you get?
    What theme version on your site currently?
    Have you tried to update theme via FTP? https://www.8theme.com/demo/docs/woopress/#installation_upgrade

    Regards

    Avatar: 3Becom
    3Becom
    Participant
    July 5, 2018 at 08:26

    I’m getting the error: “Unpacking the package… please see private content.

    Please, contact administrator
    for this information.
    Avatar: 3Becom
    3Becom
    Participant
    July 5, 2018 at 09:36

    Please assist, I received the errors below when setting up my child theme:

    The theme “WooPress – 8theme WordPress theme” generated unexpected PHP debug output.

    Notice: Undefined index: in /home/content/a2pewpnas01_data01/24/3934924/html/wp-content/themes/woopress/framework/theme-functions.php on line 547

    Notice: Undefined index: in /home/content/a2pewpnas01_data01/24/3934924/html/wp-content/themes/woopress/framework/theme-functions.php on line 547

    Notice: Undefined index: in /home/content/a2pewpnas01_data01/24/3934924/html/wp-content/themes/woopress/framework/theme-functions.php on line 547

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2018 at 12:52

    Don’t forget to create backup of your files and database before starting update process.
    Follow the steps below to update theme through FTP:
    – Download the zipped package from ThemeForest and extract to your desktop.
    – In the extracted package you will find archive WooPress_Theme_v.x.x.zip, which is the WordPress theme.
    -Extract zip file and upload only extracted woopress folder to /wp-content/themes/ folder on your server with overwriting.
    After update you may need to enter your purchase code to activate our new theme version and skip Setup Wizard. Please, re-save your WooPress options after upgrading the theme. Navigate to admin panel > Theme Options and hit Save changes.

    Regards

    Avatar: 3Becom
    3Becom
    Participant
    July 6, 2018 at 02:20

    Hi Rose,

    Please see my Private Content

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2018 at 08:22

    Hello,

    Please provide us with temporary wp-admin and FTP access. We will help you with the theme update.
    Also, confirm that you have a full backup of your site, theme options, and DB.

    Regards

    Avatar: 3Becom
    3Becom
    Participant
    July 6, 2018 at 08:56

    Thank you!

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 6, 2018 at 14:35

    Hello,

    We have updated theme and all the included plugins. Check, please.
    Also, if you use Live Chat then fill in the following fields http://prntscr.com/k3bhbf to use it.
    If not – disable the plugin.

    Regards

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