Forum Replies Created

Viewing 30 posts - 23,491 through 23,520 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 12:56

    Hello,

    1) http://prntscr.com/k9vhb7 Translation files should be placed in wp-content/languages/themes/with name legenda-he_IL.po and legenda-he_IL.mo
    2) I don’t see translation for fields that you mentioned http://prntscr.com/k9vktp Please translate them and then check frontend again. I have translated one of the missing strings http://prntscr.com/k9vqf2 and it works http://prntscr.com/k9vq0p

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 12:35

    Hello,

    1) W3 Total Cache has options for the JS and CSS minification and combination.
    2) If you have responsive problems when using W3 CSS minification option then you need to find out which plugin or your custom styles cause this issue because I suppose even if you change the plugin you’ll get the same issue once enable minification.

    W3 Total cache does not help only for SEO because this is the plugin not for SEO, this is the plugin to speed up the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 11:20

    Hello,

    If you have the notices about the compatibility of third-party plugins with the new version of the WC then contact plugins authors with this question. We are theme authors and are not responsible for third-party plugins that you mentioned.

    Besides, if you want to update WC plugin to version 3.4.x then you will need to update the theme to version 3.8.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 11:08

    Hello,

    Look we don’t have the problem with the scroll in Chrome if height is removed https://gyazo.com/f9a40a31486717825079d1befc895502 Only once your 2 styles for height applied then scroll does not work for us.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 11:01

    Hello,

    Problem was caused by Massive Addons plugin, not WPBakery. Seems your server is using mod_security or FastCGI handler for PHP. And the maximum body length limit caused issue. I have increased it from .htaccess file according to plugin author instructions https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 . NOw everything works fine, check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 10:45

    Hello,

    No, we did not make changes of scripts in 4.28 version of XStore theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 10:40

    Hello,

    According to the ThemeForest license policy, you can use 1 license for the 1 project. If the new copy will be the same project you can use the same license, if the new site will the different project then you need to buy the new license.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2018 at 12:54

    Hello,

    1) I put the code back.
    2) Go to Appearance > Customizer > WooCommerce > Product page > check the number of products per row.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2018 at 11:30

    Hello,

    Uncategorized is the WordPress/WC default category that includes all the posts/products that were not added to categories. Our theme does not have any settings for this.

    You can either move posts/products from that category to other categories or rename that category to something like General https://gyazo.com/d9948f9c3e77b73dc76bce905e559742

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2018 at 11:15

    Hello,

    Please, submit your request to WPKraken and you’ll get an estimated cost.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2018 at 10:54

    Hello,

    Problem was caused by old version of Massive addons plugin http://prntscr.com/k96uap I have updated plugin to version 2.3.3.
    Clear server (Varnish) and browser cache and check the color picker again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2018 at 10:44

    Hello,

    Add the following code in child-theme style.css

    @media only screen and (min-width: 768px){
    .filter-wrap #st-trigger-effects .btn.filled {
        display: none !important;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2018 at 10:35

    Hello,

    So, is the problem solved?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2018 at 10:28

    Hello,

    Fixed. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2018 at 10:11

    Hello,

    1) Make sure that your server meets theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    2) Please, provide us with temporary Dashboard and FTP access to your site and tell me what version did you try to install?

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 20, 2018 at 17:15

    Hello,

    Your problem caused by your changes in child theme functions.php. Once we removed custom code site is ok. So, check the code that you have there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 20, 2018 at 16:36

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 20, 2018 at 16:35

    Hello,

    Yes, if you setup everything according to docs it should work https://support.rightpress.net/hc/en-us/articles/207959983-How-to-use-the-Subscription-built-in-payment-methods-

    So, check the settings once more, please. If it still does not work provide temporary Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 20, 2018 at 16:31

    Hello,

    We found that problem caused by styles in child theme https://gyazo.com/265a4d5f82f0a5913cd9d7955c9db8d7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 20, 2018 at 16:14

    Hello,

    1) Information about what your server is and what is FTP, FTP host, username and password you can get from your hosting provider. Video tutorial how to update plugin via FTP you can watch here https://youtu.be/JwgzKAQPRBo There are thousands of tutorials about this and we did not create the new one. Also, you can try to disable plugin, delete it and then go to Appearance > Install plugins and version of the plugin that you get after this installation will be the new one. But we would not recommend to update Revolution slider in this way because you can lose your sliders.
    If you want the auto update for plugins you need to buy the individual license https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    In case you have very big troubles with this we can update plugins for you but provide FTP access to your site.

    2) I see some js error in console. Please, provide temporary Dashboard and FTP access to your site to find the reason of that error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 20, 2018 at 14:32

    Hello,

    Can you, please, provide us with temporary Dashboard and FTP access to check and help you with this issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 20, 2018 at 14:17

    Hello,

    We have checked product with the default theme and we were able to add to cart even with the default theme https://gyazo.com/be6340cd0cfc6b887a935649113d0e87
    The only difference was the cursor and button color. I have added the same styles as the default theme has.
    So, contact the plugin author about the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 20, 2018 at 13:52

    Hello,

    If you need only visual customization you can contact WPKraken team, probably they will be able to help you with this. Additional customization is not included in our basic support, unfortunately, so we won’t be able to help you with this, our developers don’t have the deal with the customization, only theme development.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 20, 2018 at 13:46

    Hello,

    1) We have fixed warnings related to our theme files.
    2) These errors appear even when the Storefront (official WC theme) was enabled and all the plugins except WC were disabled http://prntscr.com/k8uyj0 So, contact WC plugin support to find out why you have these notices.
    2) Contact Pie Register author to fix this http://prntscr.com/k8v0mg
    3) WooCommerce Prices By User Role plugin causes the following notices http://prntscr.com/k8v1v3 Contact plugin author to fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2018 at 15:15

    Hello,

    We provide support only for issues related strictly to our theme files and settings. If you need help with third-party plugin settings contact plugin author support. Sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2018 at 15:14

    I have disabled minification option only http://prntscr.com/k8gix8 because of the responsive issue.
    You can enable it if you want but don’t forget to fix that issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2018 at 15:11

    Hello,

    We use WooCommerce function to display breadcrumbs and WooCommerce plugin defines what category appears there, so, contact WC plugin support to get the answer how their function select the category.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2018 at 15:07

    Hello,

    I see 92 score http://prntscr.com/k8geec where all the strings are plugins strings. Any string directly from our theme files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2018 at 14:42

    Hello,

    CSS minification caused issue. Maybe one of the third-party plugins that you use or your custom CSS causes issue.
    Either keep option disabled or deactivate third-party plugins one by one, remove custom CSS to find out what exactly makes the problem with CSS minification.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2018 at 14:24

    Hello,

    Yes, green – is a good result.

    Regards

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Viewing 30 posts - 23,491 through 23,520 (of 30,337 total)
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