Forum Replies Created

Viewing 30 posts - 23,461 through 23,490 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2018 at 10:13

    Hello,

    Yes, we meant the visual composer element. The simple page does not show the products by default. Very likely you set the shop page as the home page, shop page displays all the products and there is no setting to show products from the specific category only. You can change the sorting order to show the recent products first (Appearance > Customize > WooCommerce > Product Catalog > Default product sorting).

    Maybe it’s possible to show products based on category there via additional customization. Submit customization request here because support does not include customization service.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2018 at 08:26

    Hello,

    WooPress comes with custom gallery slider that’s why plugins that use product image gallery should be additionally customized to be compatible with this custom gallery.
    There are 2 ways to solve the problem:
    1) We can disable the custom gallery slider for the single product image and product gallery and you will use the standard WC functionality for the images that should be compatible with the plugin. In this case, we need temporary access to Dashboard and FTP. It’s free.

    2) Additional customization of theme and maybe plugin to make them compatible. Customization request you can submit here and this is paid service.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2018 at 16:17

    Hello,

    What plugin do you use to create .csv export file and what plugin do you use to import this file?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2018 at 16:14

    Hello,

    What element did you use to display products there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 30, 2018 at 13:42

    I see. Ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 30, 2018 at 13:23

    Hello,

    You have removed the default code from the functions.php of the child theme and it caused the issue. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 30, 2018 at 13:03

    Hello,

    1) The new order is created according to plugin settings. If you want to reduce the time – edit subscription settings. The author also confirmed that everything is fine with your payment http://prntscr.com/kcraax

    2) This product was set as variable https://gadgetdoggo.com/product/one-dollar-product/ without variations. If this product should not be variable then change the product type in Dashboard.

    Regards`

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 30, 2018 at 12:44

    Hello,

    Did you make any changes directly in parent theme files?
    Please, provide us with Dashboard and FTP access to your site to check and fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 30, 2018 at 12:30

    Hello,

    Sorry, I’m not sure that understand your request. By default, it searches by product name, SKU, if you want to include more params then we would recommend to use third-party search plugins for advanced search.

    Or what exactly do you want to include in search?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 30, 2018 at 12:22

    Hello,

    We have checked your site and don’t see problem https://gyazo.com/876d268938fa4e4dabb140bd3f6f6de2
    Can you, please, provide us link to the product that has the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 30, 2018 at 10:18

    Hello,

    By default theme comes with that file. Probably you deleted it by mistake. Just download the original theme archive from ThemeForest, extract it, find xstore/fonts/fontawesome-webfont.woff2 file and upload to appropriate folder at your server. Or provide temporary Dashboard and FTP access to your site and we’ll help you with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 30, 2018 at 10:08

    Hello,

    Error appears even with the default theme https://gyazo.com/8a4648ac87b1ca137258470a08444230
    Once we disabled all the third-party plugins that do not come bundled with XStore theme problem disappeared. So, problem is caused by one of the additional plugins that you use. Disable plugins one by one to find out which one is the reason of the problem. Contact plugin author to solve the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 27, 2018 at 16:52

    Hello,

    I don’t see any shipping method for the country of that user http://prntscr.com/kbtbn1
    Please, follow the documentation to set up the shipping in the right way https://docs.woocommerce.com/document/setting-up-shipping-zones/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 27, 2018 at 16:02

    Hello,

    Notice is caused by Subscription plugin. We contacted the plugin author and reported this. Once they release new plugin update with the fix of this issue we’ll update it at the Downloads page and you’ll be able to update the plugin on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 27, 2018 at 15:52

    Hello,

    1) We have created test order and don’t see the problem with autopayment. Before the autopayment, the new order is created according to settings http://prntscr.com/kbsk2y and then autopayment.
    2) The error appeared because of the incomplete variable product. When we finished the creation of the variable product it disappeared.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 27, 2018 at 15:33

    Hello,

    1) Notices should not cause the blank page. Do you have these notices only when the blank page appears?
    2) Notices related to WooCommerce plugin files. It’s not related to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 27, 2018 at 15:28

    Hello,

    Can you, please, provide us with FTP access to site with the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2018 at 14:54

    Hello,

    We’ll be able to proceed once you give us correct FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2018 at 14:38

    Hello,

    In the first case, I suppose, you have the WP version at the end, in the second one – theme version. But if you check the file you’ll see that both files have the same version of the Legenda theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2018 at 09:05

    Hello,

    From your screenshot I see that only 13 strings were untranslated http://prntscr.com/kb6m5k
    Seems that either I don’t understand your questions or you don’t understand how the Loco translate works https://localise.biz/wordpress/plugin/beginners .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2018 at 08:47

    Hello,

    Do you plan to use the subscriptions on your site? If not then disable Subscriptio plugin and check if notices disappear. Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2018 at 08:41

    Hello,

    Check now. Looks that there is some problem with archives that RS makes when exports slider on that site. We repaired archive and then we were able to import it to another site. Export archives from the fr version of the site are ok. Very strange.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 14:46

    Hello,

    Do you use windows hosting? Contact hosting provider about this problem they should help you to fix it. Or try to install the theme via Dashboard.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 14:38

    Hello,

    The simple way to implement something similar to what you want is:

    Create custom menu (Appearance > Menus) http://prntscr.com/kausqj with 3 links, last one should be created using the WC endpoints. Add the custom classes for the first one – hide-for-loggedin and for the next 2 items – hide-for-loggedout . Then add the following custom code in child theme style.css or in Custom CSS field of the parent theme.

    .logged-in .widget_nav_menu .hide-for-loggedin {
        display: none;
    }
    .widget_nav_menu .hide-for-loggedout {
        display: none;
    }
    .logged-in .widget_nav_menu .hide-for-loggedout {
        display: block;
    }

    Go to Appearance > Menus add the Navigation Menu widget into sidebar where you want to show the links.

    If this way is not suitable for you then you can try to create the special widget in case you have PHP skills or order customization here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 14:19

    Hello,

    We can help you with technical questions about the item’s built-in features, functionality, provide assistance with reported theme bugs and issues. But unfortunately, we are not specialists in the site optimization and this is outside the scope of our support.

    You can read articles about site optmization, for example this one https://www.plesk.com/blog/product-technology/google-pagespeed-insights-optimize-your-site/ or contact the special team who will be able to help you with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 14:10

    Hello,

    GTMetrix has A (96) score for this item. Pingdom not http://prntscr.com/kaucuc but if you check the detailed information you’ll see only 3 links there, 1 you some cdn (it’s something that you or third-party plugin added) and 2 links to Google fonts. In this version of Legenda theme there is no option to upload custom fonts and use them to solve this task, wait for the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 09:46

    Hello,

    1) You see this because you allowed it in WC settings http://prntscr.com/kaqhx3 It’s not our theme option, it’s WC plugin settings.

    2) It’s related to WooCommerce plugin translation http://prntscr.com/kaqjni

    3) We have added code to fix the problem in child theme style.css

    .rtl .woocommerce form .form-row .input-checkbox {
        float: right;
        margin-right: 0;
        margin-left: 5px;
    }

    4) Only by additional customization. Submit customization request here to get the quote.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 09:34

    Hello,

    You forgot to provide the link to your screenshot. Waiting for your screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 09:29

    Hello,

    1) We have changed one product to check the payment process. Is your site live and we should change it back now or it can stay changed during next few days till we get the reply from plugin authors?
    2) We found the fatal error on the products page and also reported plugin author about this.

    We are waiting for the reply from author and inform you once get the solution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 24, 2018 at 15:47

    Hello,

    If you see the header only and the rest of the page is blank then probably some fatal error appeared. Fix depends on what error appears there. So, enable WP debug and check what error do you have there, let us know.
    Problem in that thread was related to compatibility of WC plugin update and IDStore theme. I don’t think that this is the reason in your case.
    If the error is related to our theme then we’ll be able to help you.

    Regards

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Viewing 30 posts - 23,461 through 23,490 (of 30,391 total)
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