Forum Replies Created

Viewing 30 posts - 23,461 through 23,490 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 27, 2018 at 16:02

    Hello,

    Notice is caused by Subscription plugin. We contacted the plugin author and reported this. Once they release new plugin update with the fix of this issue we’ll update it at the Downloads page and you’ll be able to update the plugin on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 27, 2018 at 15:52

    Hello,

    1) We have created test order and don’t see the problem with autopayment. Before the autopayment, the new order is created according to settings http://prntscr.com/kbsk2y and then autopayment.
    2) The error appeared because of the incomplete variable product. When we finished the creation of the variable product it disappeared.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 27, 2018 at 15:33

    Hello,

    1) Notices should not cause the blank page. Do you have these notices only when the blank page appears?
    2) Notices related to WooCommerce plugin files. It’s not related to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 27, 2018 at 15:28

    Hello,

    Can you, please, provide us with FTP access to site with the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2018 at 14:54

    Hello,

    We’ll be able to proceed once you give us correct FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2018 at 14:38

    Hello,

    In the first case, I suppose, you have the WP version at the end, in the second one – theme version. But if you check the file you’ll see that both files have the same version of the Legenda theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2018 at 09:05

    Hello,

    From your screenshot I see that only 13 strings were untranslated http://prntscr.com/kb6m5k
    Seems that either I don’t understand your questions or you don’t understand how the Loco translate works https://localise.biz/wordpress/plugin/beginners .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2018 at 08:47

    Hello,

    Do you plan to use the subscriptions on your site? If not then disable Subscriptio plugin and check if notices disappear. Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2018 at 08:41

    Hello,

    Check now. Looks that there is some problem with archives that RS makes when exports slider on that site. We repaired archive and then we were able to import it to another site. Export archives from the fr version of the site are ok. Very strange.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 14:46

    Hello,

    Do you use windows hosting? Contact hosting provider about this problem they should help you to fix it. Or try to install the theme via Dashboard.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 14:38

    Hello,

    The simple way to implement something similar to what you want is:

    Create custom menu (Appearance > Menus) http://prntscr.com/kausqj with 3 links, last one should be created using the WC endpoints. Add the custom classes for the first one – hide-for-loggedin and for the next 2 items – hide-for-loggedout . Then add the following custom code in child theme style.css or in Custom CSS field of the parent theme.

    .logged-in .widget_nav_menu .hide-for-loggedin {
        display: none;
    }
    .widget_nav_menu .hide-for-loggedout {
        display: none;
    }
    .logged-in .widget_nav_menu .hide-for-loggedout {
        display: block;
    }

    Go to Appearance > Menus add the Navigation Menu widget into sidebar where you want to show the links.

    If this way is not suitable for you then you can try to create the special widget in case you have PHP skills or order customization here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 14:19

    Hello,

    We can help you with technical questions about the item’s built-in features, functionality, provide assistance with reported theme bugs and issues. But unfortunately, we are not specialists in the site optimization and this is outside the scope of our support.

    You can read articles about site optmization, for example this one https://www.plesk.com/blog/product-technology/google-pagespeed-insights-optimize-your-site/ or contact the special team who will be able to help you with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 14:10

    Hello,

    GTMetrix has A (96) score for this item. Pingdom not http://prntscr.com/kaucuc but if you check the detailed information you’ll see only 3 links there, 1 you some cdn (it’s something that you or third-party plugin added) and 2 links to Google fonts. In this version of Legenda theme there is no option to upload custom fonts and use them to solve this task, wait for the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 09:46

    Hello,

    1) You see this because you allowed it in WC settings http://prntscr.com/kaqhx3 It’s not our theme option, it’s WC plugin settings.

    2) It’s related to WooCommerce plugin translation http://prntscr.com/kaqjni

    3) We have added code to fix the problem in child theme style.css

    .rtl .woocommerce form .form-row .input-checkbox {
        float: right;
        margin-right: 0;
        margin-left: 5px;
    }

    4) Only by additional customization. Submit customization request here to get the quote.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 09:34

    Hello,

    You forgot to provide the link to your screenshot. Waiting for your screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 25, 2018 at 09:29

    Hello,

    1) We have changed one product to check the payment process. Is your site live and we should change it back now or it can stay changed during next few days till we get the reply from plugin authors?
    2) We found the fatal error on the products page and also reported plugin author about this.

    We are waiting for the reply from author and inform you once get the solution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 24, 2018 at 15:47

    Hello,

    If you see the header only and the rest of the page is blank then probably some fatal error appeared. Fix depends on what error appears there. So, enable WP debug and check what error do you have there, let us know.
    Problem in that thread was related to compatibility of WC plugin update and IDStore theme. I don’t think that this is the reason in your case.
    If the error is related to our theme then we’ll be able to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 24, 2018 at 15:38

    Hello,

    We have fixed errors related to theme files, it was because of the PHP version that you use. Clear logs and check.

    The WC_Customer::set_address function is deprecated since version 3.0. Replace with WC_Customer::set_billing_address appears even with the default theme. We can do nothing, we don’t use that function in xstore theme, you can search in files and check by yourself.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 24, 2018 at 11:29

    Hello,

    We have installed Autoptimize plugin to reduce the number of requests to the server. We just tried cache plugin. We enabled W3 Total cache instead of Fastest cache and also have the normal results https://tools.pingdom.com/#!/bVAn8a/https://bomboniereroccaro.com/nuovo/

    GTmetrix, as a rule, displays slower results than Pingdom, but Pingdom gives the more realistic situation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 24, 2018 at 09:15

    Hello,

    You can make a copy of the current site using Duplicator plugin or any other plugin or tool suitable for you. Once you get the installed copy of the current site go to Theme Options deactivate theme on the new site and activate it again using the new license (you won’t be able to get updates or install plugins if you don’t re-activate theme). Then go to Theme Options > Styling > Content > Dark version > On.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 24, 2018 at 09:07

    Hello,

    We have enabled the default WooCommerce theme Storefront and don’t see any labels on the single product page http://prntscr.com/ka9249 or grid http://prntscr.com/ka92sc

    So, the plugin works in this way even with the default WC theme, why should it work in a different way with our theme?

    I think you need to contact plugin author, set correct settings and make it works with the default theme and then check if you have any issues with our theme after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 15:27

    Hello,

    You have a lot of custom CSS, use custom plugins and if you need help with your customization submit the request here. Our basic support includes only support for issues related strictly to our theme, not for the user custom styles. Sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 15:20

    Hello,

    No, we’ll remove the code in next theme update because the correct code is in other theme file and this code just duplicates the title.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 15:18

    Hello,

    After WC 3.3.x update there is no option to crop single product image via options. If you want to do this you can try to implement it by additional customization https://docs.woocommerce.com/document/image-sizes-theme-developers/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 14:50

    Hello,

    Provide us Dashboard and FTP access to check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 14:46

    Hello,

    Strang, code is there again. We have edited both parent and child theme header.php and title code should be removed http://prntscr.com/k9xfx7
    I have removed it again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 14:38

    Hello,

    You need to translate all the texts translation of which is missing on the frontend.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 14:35

    Hello,

    Please, don’t create multiple topics for the same issue. Check the answer here https://www.8theme.com/topic/demo-content-classico-responsive-woocommerce-wordpress-theme/#post-197119

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 14:31

    Hello,

    We need Dashboard access to your site to help you with the installation of the demo content. Please, make your site live and provide us with the link to your Dashboard and credentials to login.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2018 at 14:28
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Viewing 30 posts - 23,461 through 23,490 (of 30,337 total)
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