Navigation
The 8theme studio's develops WordPress and Magento templates for online stores
 
Cart $0.00
Cart$0.00
The 8theme studio's develops WordPress and Magento templates for online stores

Impossible to add product with variation to the cart

Home Page › Forum by WordPress & Magento Themes › Royal WordPress Support Forum › Impossible to add product with variation to the cart

This topic contains 7 replies, has 3 voices, and was last updated by Olga Barlow Olga Barlow 3 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Kenelli
    Customer
    July 19, 2018 at 4:08 pm #196994

    Hi Team,

    I’m using Woocommerce and your Royal theme and one of my clients discovered a really serious issu, when trying to add a product that has variations to the cart.

    Private Content Hidden
    #196994
    Rose TylerRose Tyler
    Staff
    July 20, 2018 at 7:22 am #197012

    Hello,

    Did you make changes in template files? Do you use child theme? Do you have the same problem with parent theme activated on site?
    Please provide us with temporary wp-admin and FTP access.

    Regards

    #197012
    Kenelli
    Customer
    July 20, 2018 at 9:26 am #197022

    Hello Team,

    Thankk you for you quick reply. No, I haven’t made changes in template files, and yes I used child theme.

    Please, find in the private content all informations you need to connect through FTP and Wp-admin.

    Best regards,

    Private Content Hidden
    #197022
    Rose TylerRose Tyler
    Staff
    July 20, 2018 at 9:47 am #197024

    Hello,

    We have tried FTP access to connect to your server and with the first hostname, we can’t connect, but with 2nd in www/wp-content/themes folder we face another list of themes as via admin panel. Please check.
    Also, try to activate parent theme on site (check your widgets in Appearance > Widgets and make sure that you know where every widget is placed because they could be messed up after the switching the theme to parent and back to the child theme). If the problem will be solved, it meant that you need to check custom changes that were done in files of the child theme.

    Regards

    #197024
    Olga BarlowOlga Barlow
    Staff
    July 20, 2018 at 5:15 pm #197057

    Hello,

    Your problem caused by your changes in child theme functions.php. Once we removed custom code site is ok. So, check the code that you have there.

    Regards

    #197057
    Kenelli
    Customer
    July 20, 2018 at 5:26 pm #197058

    Hi Olga,and thanks a lot for you help.

    Does the code is currently removed or did you put it back?

    Regards,

    #197058
    Kenelli
    Customer
    July 20, 2018 at 6:07 pm #197059

    Olso, do you know why my store now display 3 products per row instead of 4?

    Private Content Hidden
    #197059
    Olga BarlowOlga Barlow
    Staff
    July 21, 2018 at 12:54 pm #197074

    Hello,

    1) I put the code back.
    2) Go to Appearance > Customizer > WooCommerce > Product page > check the number of products per row.

    Regards

    #197074
Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.

Create New reply

Oops, looks like you don’t have access!

Seems you did not register purchase code for Royal WordPress Support Forum to be able to create a topic on this forum.

You have expired purchase codes

You may extend support period on ThemeForest and then update its status by clicking "Update" button.

    • Purchase code
    • Expiration date
    • Update
    • d7ed5d03-cb21-4...
    • 15 Nov 2016
    • UPDATE

Please, enter the appropriate Envato purchase code below to create a topic on current forum

Envato Purchase Code

Enter the purchase code to access the latest plugins updates.

Do You want to save your time?

Order the best and the quickest
installation / customization service.

Starting price from $35 for excellent service!
Read more

Are you not satisfied? Contact our HR manager!

If you are not satisfied with our service in any respect, or we have made a mistake, please bring your complaint to us directly so that the matter can be resolved.

Contact manager

Your opinion is important to us!

If you are satisfied with our support and like our theme we would be very grateful for your positive rating and small comment about our product on ThemeForest.

rate-us
Rate our product

Footer logo

We are a team of designers and developers that create high quality Wordpress and Magento themes.

    

Our Working Hours (GMT. London)

We are open for your emails, questions and suggestions on:

Monday-Friday: 8.30 a.m. - 5.30 p.m.
Saturday: 9.00 a.m. - 2.00 p.m.
Sunday: Closed

Our newsletter

Sign-up to get the latest news and update information. Don't worry, we won't send spam, that's not how we roll.

© 2012-2015 All Rights Reserved. Quality Wordpress & Magento Themes. 8theme Ltd

Mobile version: Enabled
Back to top

See what you get with a Purchase Code

Get more abilities on our web-site with your Purchase Code input

Full access to forum

Access to plugin downloads

Clients community

Need more opportunities? Register your purchase code.

Check out the next steps of how to get it from your ThemeForest account.

  • 1 Go to themeforest.net and log into your account
  • 2 Click on your Downloads Tab
  • 3 Find the theme and click Download button
  • 4 Choose License Certificate and Purchase Code
  • 5 Purchase Code is inside of downloaded file
*Envato purchase code is not required to register
Newsletter

Our newsletter

Sign-up to get the latest news and update information. Don't worry, we won't send spam, that's not how we roll.