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Impossible to add product with variation to the cart

Home Page › Forum by WordPress & Magento Themes › Royal WordPress Support Forum › Impossible to add product with variation to the cart

This topic contains 7 replies, has 3 voices, and was last updated by Olga Barlow Olga Barlow 3 weeks, 5 days ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Kenelli
    Customer
    July 19, 2018 at 4:08 pm #196994

    Hi Team,

    I’m using Woocommerce and your Royal theme and one of my clients discovered a really serious issu, when trying to add a product that has variations to the cart.

    Private Content Hidden
    #196994
    Rose TylerRose Tyler
    Staff
    July 20, 2018 at 7:22 am #197012

    Hello,

    Did you make changes in template files? Do you use child theme? Do you have the same problem with parent theme activated on site?
    Please provide us with temporary wp-admin and FTP access.

    Regards

    #197012
    Kenelli
    Customer
    July 20, 2018 at 9:26 am #197022

    Hello Team,

    Thankk you for you quick reply. No, I haven’t made changes in template files, and yes I used child theme.

    Please, find in the private content all informations you need to connect through FTP and Wp-admin.

    Best regards,

    Private Content Hidden
    #197022
    Rose TylerRose Tyler
    Staff
    July 20, 2018 at 9:47 am #197024

    Hello,

    We have tried FTP access to connect to your server and with the first hostname, we can’t connect, but with 2nd in www/wp-content/themes folder we face another list of themes as via admin panel. Please check.
    Also, try to activate parent theme on site (check your widgets in Appearance > Widgets and make sure that you know where every widget is placed because they could be messed up after the switching the theme to parent and back to the child theme). If the problem will be solved, it meant that you need to check custom changes that were done in files of the child theme.

    Regards

    #197024
    Olga BarlowOlga Barlow
    Staff
    July 20, 2018 at 5:15 pm #197057

    Hello,

    Your problem caused by your changes in child theme functions.php. Once we removed custom code site is ok. So, check the code that you have there.

    Regards

    #197057
    Kenelli
    Customer
    July 20, 2018 at 5:26 pm #197058

    Hi Olga,and thanks a lot for you help.

    Does the code is currently removed or did you put it back?

    Regards,

    #197058
    Kenelli
    Customer
    July 20, 2018 at 6:07 pm #197059

    Olso, do you know why my store now display 3 products per row instead of 4?

    Private Content Hidden
    #197059
    Olga BarlowOlga Barlow
    Staff
    July 21, 2018 at 12:54 pm #197074

    Hello,

    1) I put the code back.
    2) Go to Appearance > Customizer > WooCommerce > Product page > check the number of products per row.

    Regards

    #197074
Viewing 8 posts - 1 through 8 (of 8 total)

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