Page 764 – 8theme.com

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Viewing 30 posts - 22,891 through 22,920 (of 30,337 total)

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Olga Barlow

Participant

October 26, 2018 at 14:52

Hello,

At this moment you are using the old version of theme 4.26 and I would not recommend you to use auto update to update theme to version 5.1.1. 5.0 update – was major theme update and it would be better to update theme manually. Please, provide me FTP access to your site to help you with theme update to 5.x version. Also, check the updated demo http://xstore.8theme.com , we made a lot of changes in 5.x version including style changes https://xstore.8theme.com/update-history/ , make sure that this is ok for you.

Regards

#201781 Copied In reply to: Xcart update failed. Manual and automatic.

Olga Barlow

Participant

October 26, 2018 at 14:41

Hello,

You have different images http://prntscr.com/larl3j 900×1300 and http://prntscr.com/larlgf 900×1200 that’s why thumbnails are the different height.
Use hard crop option in WC settings and regenerate thumbnails using Regenerate thumbnails plugin.

Also, CSS styles of the oik plugin cause issue with the products http://prntscr.com/las6i9

Regards

#201779 Copied In reply to: XStore – Product Category thumbnail is taller than the other thumbs on mobile

Olga Barlow

Participant

October 26, 2018 at 14:32

Hello,

1) Small and normal icons come without bg and icons are smaller. Large comes with the bg and background changes the color https://gyazo.com/cccc3438a286c4b9e51bcd15e3af7011
2) You should fill in all the fields. Check this https://support.yapsody.com/hc/en-us/articles/360003291573-How-do-I-get-a-Twitter-Consumer-Key-and-Consumer-Secret-key-

Regards

#201777 Copied In reply to: Restore structure of page footer area

Olga Barlow

Participant

October 26, 2018 at 13:47

I don’t know but once I disable plugin I don’t see js error and don’t see problems with loading scripts that causes issue on home page. Maybe it was the combination of your server cache settings + plugin, maybe just server cache settings but as you can see error in console appears not just when our theme is activated.

Regards

#201774 Copied In reply to: Loading problems

Olga Barlow

Participant

October 26, 2018 at 13:34

Hello,

1) We can’t check your screenshots because of the permissions http://prntscr.com/laqllt
2) Provide me temporary access to your Dashboard and FTP.

Regards

#201772 Copied In reply to: product table looks broken on small screens

Olga Barlow

Participant

October 26, 2018 at 09:36

Hello,

It should be available for all the pages. Flush the FB cache. If it does not help provide me the link to page where you still have this problem.

Regards

#201756 Copied In reply to: was last modified: date on product category page inside excerpt

Olga Barlow

Participant

October 26, 2018 at 09:34

Hello,

Unfortunately, Blanco won’t support the 3.5 version of WooCommerce. We recommend you to check our XStore theme https://xstore.8theme.com

Regards

#201752 Copied In reply to: When the Blanco update for newest Woocommerce will be available?

Olga Barlow

Participant

October 25, 2018 at 10:59

Hello,

Once I disable “Fixes for mod_pagespeed” plugin I don’t see js errors in the console and homepage loads fine.
If the plugin is enabled then js error appears even when the default WP theme Twentyseventeen is enabled https://gyazo.com/5213c8dc5c16099dbca97d3dd5256a8b
Disable this plugin.

Regards

#201681 Copied In reply to: Loading problems

Olga Barlow

Participant

October 25, 2018 at 10:12

Hello,

1) By default you see the footer demo content that can be disabled in Theme Options > Footer > Demo content > Off.
2) To create Footer with multi-columns layout use the Static Block feature. Enable WPBakery page builder for the static blocks (WPBakery > Role Manager > Post types > Custom and check also the static blocks). Then go to Static Blocks > Add new and create footer layout with content. After that go to Appearance > Widgets > add the Static block widget into footer widget area.

Regards

#201672 Copied In reply to: Restore structure of page footer area

Olga Barlow

Participant

October 25, 2018 at 09:17

Fixed.

Regards

#201669 Copied In reply to: was last modified: date on product category page inside excerpt

Olga Barlow

Participant

October 25, 2018 at 08:47

Hello,

Could you, please, provide me Dashboard and FTP access to your site to check the problem in more details?

Regards

#201668 Copied In reply to: jQuery is not defined

Olga Barlow

Participant

October 25, 2018 at 08:45

Hello,

If you faced zip error it can be related to theme activation: you are trying to update theme at domain different than where you activated it. As a rule, this happens when you create side on the different domain and then move it to the new one. To solve the problem go to Theme Options > Deactivate theme license and activate it again. If it does not help then update theme via FTP.

If you got the error with the etheme_masonry function you need to make sure that masonry option is enabled in XStore > Theme Options > Speed Optimization > Masonry scripts.

Also, if you provide me temporary Dashboard and FTP access we can help you with theme update and do it for you.

Regards

#201667 Copied In reply to: Xcart update failed. Manual and automatic.

Olga Barlow

Participant

October 24, 2018 at 18:37

Hello,

You can manage the site width in Theme Options > General > http://prntscr.com/la0dk9

Regards

#201644 Copied In reply to: Wide layout

Olga Barlow

Participant

October 24, 2018 at 18:09

Hello,

We did not test that plugin with our theme, so I don’t have information about compatibility.
Additional customization is required to replace default lightbox by the new one. Unfortunately, due to ThemeForest support policy, https://themeforest.net/page/item_support_policy additional customization is not included in our base support. You may submit customization request to WPKraken team to get help with this.

Regards

#201642 Copied In reply to: How to change your Lightbox.

Olga Barlow

Participant

October 24, 2018 at 18:02

Hello,

We have passed your issue to our developers and inform you once they fix the problem.
Sorry for the inconvenience.

Regards

#201641 Copied In reply to: Static Blocks in Mega Menu, Main Menu

Olga Barlow

Participant

October 24, 2018 at 18:01

Hello,

We passed your issues to our developers and inform you once they fix the problems.

Regards

#201640 Copied In reply to: Product size image

Olga Barlow

Participant

October 24, 2018 at 17:53

Hello,

Go to Massive Addons > System Info > check if MB strings option is enabled in the server configuration. If not then contact your hosting provider and ask to enable it.

Regards

#201639 Copied In reply to: Encoding problem after migrating from localhost to EC2 server

Olga Barlow

Participant

October 24, 2018 at 17:45

Hello,

I have checked the sale products with the default WooCommerce theme Storefront and don’t see the difference in product price http://prntscr.com/l9znta
I don’t understand what problem is related strictly to our theme. I suppose something is wrong with the way how you change the sale day and sale price.
Sorry, but we can help you only with issues related strictly to our theme. In this case, you need to contact WooCommerce support I suppose.

Regards

#201638 Copied In reply to: Disable Sale Price Time Start & End

Olga Barlow

Participant

October 24, 2018 at 17:35

Hello,

1) Single Product. Problem was caused by out of date file. I have updated file. Check now.
2) Explain to me the problem with brands page in more details, please.
3) Top bar menu. Mobile menu. I have just re-added menu widget to the right top bar widget area. Is that menu that you wanted? Explain in more details problem with the mobile menu, maybe provide screenshot for better understanding.

Regards

#201637 Copied In reply to: Since updating to the lastest XStore my site looks terrible

Olga Barlow

Participant

October 24, 2018 at 13:19

Hello,

You need to contact your hosting provider to check this. We can’t move the next step if we are not sure that server cache and minification are not the reason of the problem.

Regards

#201606 Copied In reply to: Loading problems

Olga Barlow

Participant

October 24, 2018 at 11:07

Hello,

But did you try to disable that mod and if everything works fine then?
Problem is that js error appears not just in our theme but in WPBakery plugin file, we are not plugin developers, we just use it as the bundled plugin.

Regards

#201594 Copied In reply to: Loading problems

Olga Barlow

Participant

October 24, 2018 at 08:58

Hello,

Got it. Check now, please.

Regards

#201582 Copied In reply to: was last modified: date on product category page inside excerpt

Olga Barlow

Participant

October 23, 2018 at 16:28

Hello,

I think the problem is related to your price http://prntscr.com/l9ici8 not to Sale price time start/end.
Once we changed the price everything is ok and no matter if Sale price time is set or not.

Regards

#201556 Copied In reply to: Disable Sale Price Time Start & End

Olga Barlow

Participant

October 23, 2018 at 16:21

Hello,

Do you use child theme on your localhost? What files did you change in child theme?
What header type do you use on your localhost? Try to re-save header type.

Regards

#201555 Copied In reply to: nav-menus.php not working on wordpress admin panel

Olga Barlow

Participant

October 23, 2018 at 16:13

Hello,

1 – Check the grid now.
2 – Contact plugin author about this issue. Looks that plugin close or open the tag in incorrect place.
3 – You can change it from woopress-child/woocommerce/single-product/related.php file http://prntscr.com/l9i3i1
4 – Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product. If you want to show products by category only you can try to implement it by additional customization, check this post https://stackoverflow.com/questions/45698470/related-products-only-by-categories-not-by-tags-in-woocommerce-3 maybe it helps you.

Regards

#201554 Copied In reply to: Other questions about the theme

Olga Barlow

Participant

October 23, 2018 at 13:59

Hello,

Those fields should not affect sale schedule. If you change the sale date using the third-party plugin our theme should support it. Can you provide me temporary Dashboard access to your site to check the sale schedule? And let me know your actions to change the sale price/sale date to reproduce the problem.

Regards

#201542 Copied In reply to: Disable Sale Price Time Start & End

Olga Barlow

Participant

October 23, 2018 at 13:26

Hello,

Problem caused by js errors in console http://prntscr.com/l9fey9 Do you use any server cache and minification? I’m talking not about W3 cache plugin but about server cache and minification http://prntscr.com/l9fh3u ? Try to disable it and let me know about results.

Regards

#201541 Copied In reply to: Loading problems

Olga Barlow

Participant

October 23, 2018 at 11:23

Hello,

Stretch row option is to stretch the row bg outside the default container. This option is good for the rows in the page content to make full-width row but I don’t understand why do you need that for the row in the menu? Can you provide me the mockup of the mega menu that you are trying to implement?

Regards

#201522 Copied In reply to: Static Blocks in Mega Menu, Main Menu

Olga Barlow

Participant

October 23, 2018 at 10:21

Hello,

1) Have you regenerated thumbnails after changing the image proportions in WC image settings to apply your changes?
2) The system will be able to crop only images that are larger than 300px that you set in WC settings. If you uploaded featured image for the product – 120x177px this image won’t be cropped.

Regards

#201519 Copied In reply to: Hi

Olga Barlow

Participant

October 23, 2018 at 09:46

Hello,

You asked me to remove that information for the product category and the shop page and we removed for the shop page page and category. Now you are talking about the home page, right? Do you want to remove that from all the pages at your site?

Regards

#201515 Copied In reply to: was last modified: date on product category page inside excerpt
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Viewing 22,920 results - 22,891 through 22,920 (of 30,337 total)

Viewing 30 posts - 22,891 through 22,920 (of 30,337 total)

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