The link that you provided does not work. Please, provide me correct Dashboard access to your site and link to that product.
Regards
Olga Barlow
Participant
October 26, 2018 at 17:07
Hello,
You can set font-size 0 for the breadcrumbs if you want to hide them http://prntscr.com/latjbi
Or if you want to remove the breadcrumbs section at all, including page title, then disable it in Header Settings > Breadcrumbs http://prntscr.com/latjzd
Regards
Olga Barlow
Participant
October 26, 2018 at 16:58
Hello,
Our theme does not have options for this, it’s WooCommerce plugin functionality. Contact WooCommerce plugin support to get instruction how to change this.
Regards
Olga Barlow
Participant
October 26, 2018 at 16:55
Hello,
Go to Theme Options > Shop > Product page layout > Disable scroll for the widgets in the sidebar.
Regards
Olga Barlow
Participant
October 26, 2018 at 16:52
Hello,
We can’t send them all because every PSD archive for the version is over 100Mb. We have 71 version, so I think you understand what size of the full archive is. Let me know what versions you need and we’ll send them to your registration email.
Regards
Olga Barlow
Participant
October 26, 2018 at 16:32
Hello, @ante
Have you used the nulled theme before http://prntscr.com/lat4dq ? Because seems you made some changes in DB and your WP installation does not have the valid token for the autoupdate.
Provide FTP access to your site. We’ll try to fix it.
Regards
Olga Barlow
Participant
October 26, 2018 at 16:07
Hello,
1) Great.
2) Are you talking about the variation label? Do you want to show the term name if you did not add any label http://prntscr.com/last9l ?
Regards
Olga Barlow
Participant
October 26, 2018 at 15:53
Hello,
JS errors in console are not related to our theme because appears even with the default WooCommerce theme Storefront http://prntscr.com/lasjqo
Please, solve these errors first and then reply back.
Also, we see that you are using CDN. Don’t forget to clear CDN cache and enable CDN option in WPRoket settings to allow us to flush the CDN cache from admin panel.
Regards
Olga Barlow
Participant
October 26, 2018 at 15:35
Hello,
1) I think no, changes that were made can’t be done without overwriting that file.
2) Great
3) Ok.
5.1.1 version is for the WooCommerce 3.5 and we just fixed the variation images issue in the file that is not included in your child theme, so you should not face any problems with the update.
New Royal update that we are planning to release doesn’t have such global changes or fixes as the XStore 5.0 update.
Regards
Olga Barlow
Participant
October 26, 2018 at 15:30
Hello,
Ok, so does it work for you or you need any help from our side?
Regards
Olga Barlow
Participant
October 26, 2018 at 15:25
Hello,
Provide me Dashboard and FTP access to your site to check the problem. Before this make sure that you have enough space at your server to download and extract theme archive.
Regards
Olga Barlow
Participant
October 26, 2018 at 15:01
I checked the backend of your site and see that you are using the child theme and made a lot of changes there. Keep in mind that after update to 5.x version you may need to update some code in child theme files to be up to date.
Regards
Olga Barlow
Participant
October 26, 2018 at 14:52
Hello,
At this moment you are using the old version of theme 4.26 and I would not recommend you to use auto update to update theme to version 5.1.1. 5.0 update – was major theme update and it would be better to update theme manually. Please, provide me FTP access to your site to help you with theme update to 5.x version. Also, check the updated demo http://xstore.8theme.com , we made a lot of changes in 5.x version including style changes https://xstore.8theme.com/update-history/ , make sure that this is ok for you.
Regards
Olga Barlow
Participant
October 26, 2018 at 14:41
Hello,
You have different images http://prntscr.com/larl3j 900×1300 and http://prntscr.com/larlgf 900×1200 that’s why thumbnails are the different height.
Use hard crop option in WC settings and regenerate thumbnails using Regenerate thumbnails plugin.
I don’t know but once I disable plugin I don’t see js error and don’t see problems with loading scripts that causes issue on home page. Maybe it was the combination of your server cache settings + plugin, maybe just server cache settings but as you can see error in console appears not just when our theme is activated.
Regards
Olga Barlow
Participant
October 26, 2018 at 13:34
Hello,
1) We can’t check your screenshots because of the permissions http://prntscr.com/laqllt
2) Provide me temporary access to your Dashboard and FTP.
Regards
Olga Barlow
Participant
October 26, 2018 at 09:36
Hello,
It should be available for all the pages. Flush the FB cache. If it does not help provide me the link to page where you still have this problem.
Regards
Olga Barlow
Participant
October 26, 2018 at 09:34
Hello,
Unfortunately, Blanco won’t support the 3.5 version of WooCommerce. We recommend you to check our XStore theme https://xstore.8theme.com
Regards
Olga Barlow
Participant
October 25, 2018 at 10:59
Hello,
Once I disable “Fixes for mod_pagespeed” plugin I don’t see js errors in the console and homepage loads fine.
If the plugin is enabled then js error appears even when the default WP theme Twentyseventeen is enabled https://gyazo.com/5213c8dc5c16099dbca97d3dd5256a8b
Disable this plugin.
Regards
Olga Barlow
Participant
October 25, 2018 at 10:12
Hello,
1) By default you see the footer demo content that can be disabled in Theme Options > Footer > Demo content > Off.
2) To create Footer with multi-columns layout use the Static Block feature. Enable WPBakery page builder for the static blocks (WPBakery > Role Manager > Post types > Custom and check also the static blocks). Then go to Static Blocks > Add new and create footer layout with content. After that go to Appearance > Widgets > add the Static block widget into footer widget area.
Regards
Olga Barlow
Participant
October 25, 2018 at 09:17
Fixed.
Regards
Olga Barlow
Participant
October 25, 2018 at 08:47
Hello,
Could you, please, provide me Dashboard and FTP access to your site to check the problem in more details?
Regards
Olga Barlow
Participant
October 25, 2018 at 08:45
Hello,
If you faced zip error it can be related to theme activation: you are trying to update theme at domain different than where you activated it. As a rule, this happens when you create side on the different domain and then move it to the new one. To solve the problem go to Theme Options > Deactivate theme license and activate it again. If it does not help then update theme via FTP.
If you got the error with the etheme_masonry function you need to make sure that masonry option is enabled in XStore > Theme Options > Speed Optimization > Masonry scripts.
Also, if you provide me temporary Dashboard and FTP access we can help you with theme update and do it for you.
We did not test that plugin with our theme, so I don’t have information about compatibility.
Additional customization is required to replace default lightbox by the new one. Unfortunately, due to ThemeForest support policy, https://themeforest.net/page/item_support_policy additional customization is not included in our base support. You may submit customization request to WPKraken team to get help with this.
Regards
Olga Barlow
Participant
October 24, 2018 at 18:02
Hello,
We have passed your issue to our developers and inform you once they fix the problem.
Sorry for the inconvenience.
Regards
Olga Barlow
Participant
October 24, 2018 at 18:01
Hello,
We passed your issues to our developers and inform you once they fix the problems.
Regards
Olga Barlow
Participant
October 24, 2018 at 17:53
Hello,
Go to Massive Addons > System Info > check if MB strings option is enabled in the server configuration. If not then contact your hosting provider and ask to enable it.
Regards
Olga Barlow
Participant
October 24, 2018 at 17:45
Hello,
I have checked the sale products with the default WooCommerce theme Storefront and don’t see the difference in product price http://prntscr.com/l9znta
I don’t understand what problem is related strictly to our theme. I suppose something is wrong with the way how you change the sale day and sale price.
Sorry, but we can help you only with issues related strictly to our theme. In this case, you need to contact WooCommerce support I suppose.
