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Nav-menus.php not working on wordpress admin panel

This topic has 6 replies, 4 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

Thanos

Participant

February 8, 2018 at 10:51

Hello, after installing the xstore theme when I go Appearance > Menus I am getting an error:
“This site can’t be reached
The connection was reset.”

If I deactivate the theme and active the default theme of wordpress “Storefront” the nav-menus.php works fine.

I am working on localhost using WAMP.

#184370 Copied Theme version: 4.18 WooCommerce version: 3.3.1

5 Answers

Rose Tyler

Support staff

February 8, 2018 at 11:23

Hello,

Tell me, please, what version of XStore Core plugin do you use? Please make sure that all required plugins are latest versions http://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#184386 Copied

Thanos

Participant

February 8, 2018 at 11:31

Hello I am using XStore Core v 1.0.20. All my plug-ins are up-to-date.

I tried to deactivate all the plug-ins and keep just the theme and the problem still persists. If I disable the theme and keep the plug-ins the “Appearance > Menus” page is accessible.

#184388 Copied

Olga Barlow

Support staff

February 8, 2018 at 16:12

Hello,

Enable WP debug and check if you get any errors. Or move your site to live server and provide us admin panel and FTP access to check the problem in more details.

Regards

#184470 Copied

galiboy

Participant

October 22, 2018 at 22:19

Hello,
I have the same problem on wamp with Latest version 5.1 / Core plugin 1.1.4.
I moved the theme to an older live site and it is working. How can we prepare the theme on wamp and load it when finished on the live site?
Since the site for that i bought the theme is a live e-shop i cannot make the changes to the theme on the live site. I activated also wp-debug but i cannot find anything.
What can we do?

#201493 Copied

Olga Barlow

Support staff

October 23, 2018 at 16:21

Hello,

Do you use child theme on your localhost? What files did you change in child theme?
What header type do you use on your localhost? Try to re-save header type.

Regards

#201555 Copied
Tagged: admin panel, nav-menus.php, troubleshooting, woocommerce, wordpress
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