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Topic: jQuery is not defined

jacoplee

Participant

October 25, 2018 8:04 am

Hi
Some of my products have strange problems.
1. I uploaded multiple images in the products gallery, but only one product page is displayed.
2. The options button does not work, I can’t select the product option.

I found a lot of errors in the Chrome console, most of them are “jQuery is not defined”, I think this is the source of the error, but I don’t know how to solve it. please help me.
can see the same error on this page：https://funshoply.com/product/nadafair-autumn-long-sleeve-v-neck-solid-sexy-sweater-women-winter-casual-slim-knitted-jumper-female-oversize-pullover-tops/

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Olga Barlow

Support staff

October 25, 2018 8:47 am

Hello,

Could you, please, provide me Dashboard and FTP access to your site to check the problem in more details?

Regards

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jacoplee

Participant

October 26, 2018 2:22 am

thank you

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

October 26, 2018 3:53 pm

Hello,

JS errors in console are not related to our theme because appears even with the default WooCommerce theme Storefront http://prntscr.com/lasjqo
Please, solve these errors first and then reply back.
Also, we see that you are using CDN. Don’t forget to clear CDN cache and enable CDN option in WPRoket settings to allow us to flush the CDN cache from admin panel.

Regards

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jacoplee

Participant

October 27, 2018 3:32 am

Hi Olga Barlow,
Thank you, I completely reinstalled XStore v.5.1.1 and the problem is gone.
I am now worried about the theme upgrade. If there are many products in my store, will the upgrade bring other problems?

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jacoplee

Participant

October 27, 2018 3:43 am

I found another bug. When I use a picture that is not square, when I click on the zoom, it will be forced to stretch into a square.
you can see this image https://prnt.sc/lazlz6
product url:https://funshoply.com/product/crew-sweatshirt/

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Olga Barlow

Support staff

October 27, 2018 2:49 pm

Hello,

The link that you provided does not work. Please, provide me correct Dashboard access to your site and link to that product.

Regards

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