JQuery is not defined - by jacoplee - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 5 years, 5 months ago ago by Olga Barlow

  • Avatar: jacoplee
    jacoplee
    Participant
    October 25, 2018 at 08:04

    Hi
    Some of my products have strange problems.
    1. I uploaded multiple images in the products gallery, but only one product page is displayed.
    2. The options button does not work, I can’t select the product option.

    I found a lot of errors in the Chrome console, most of them are “jQuery is not defined”, I think this is the source of the error, but I don’t know how to solve it. please help me.
    can see the same error on this page:https://funshoply.com/product/nadafair-autumn-long-sleeve-v-neck-solid-sexy-sweater-women-winter-casual-slim-knitted-jumper-female-oversize-pullover-tops/

    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 25, 2018 at 08:47

    Hello,

    Could you, please, provide me Dashboard and FTP access to your site to check the problem in more details?

    Regards

    Avatar: jacoplee
    jacoplee
    Participant
    October 26, 2018 at 02:22

    thank you

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 26, 2018 at 15:53

    Hello,

    JS errors in console are not related to our theme because appears even with the default WooCommerce theme Storefront http://prntscr.com/lasjqo
    Please, solve these errors first and then reply back.
    Also, we see that you are using CDN. Don’t forget to clear CDN cache and enable CDN option in WPRoket settings to allow us to flush the CDN cache from admin panel.

    Regards

    Avatar: jacoplee
    jacoplee
    Participant
    October 27, 2018 at 03:32

    Hi Olga Barlow,
    Thank you, I completely reinstalled XStore v.5.1.1 and the problem is gone.
    I am now worried about the theme upgrade. If there are many products in my store, will the upgrade bring other problems?

    Avatar: jacoplee
    jacoplee
    Participant
    October 27, 2018 at 03:43

    I found another bug. When I use a picture that is not square, when I click on the zoom, it will be forced to stretch into a square.
    you can see this image https://prnt.sc/lazlz6
    product url:https://funshoply.com/product/crew-sweatshirt/

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 27, 2018 at 14:49

    Hello,

    The link that you provided does not work. Please, provide me correct Dashboard access to your site and link to that product.

    Regards

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