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Since updating to the lastest XStore my site looks terrible

This topic has 25 replies, 3 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

David Henry

Participant

October 11, 2018 at 18:55

I’m missing the custom fonts, everything is times new roman and the layouts are off.

What’s happened?

Please, contact administrator
for this information.

#200961 Copied Theme version: 5.0.3 WooCommerce version: latest

24 Answers

Rose Tyler

Support staff

October 12, 2018 at 07:14

Hello,

Please set fonts in Theme Options > Typography.
Also, describe your problems in more details and provide us with temporary wp-admin access so we can take a closer look.

Regards

#200973 Copied

David Henry

Participant

October 12, 2018 at 10:19

The fonts are all set, see:
http://i.share.pho.to/49b4d21b_o.png

The theme footer layout is messed up, it looks like this:
http://i.share.pho.to/12e684e6_o.png

But it used to look more like the design with some minor mods:
https://www.designyard.com/samples/images/Design-Yard-001a-1.jpg

Please, contact administrator
for this information.

#200996 Copied

Rose Tyler

Support staff

October 12, 2018 at 11:00

Hello,

1) I do not see the problem http://prntscr.com/l57ojj > http://prntscr.com/l57oo6 http://prntscr.com/l57p3f
2) Please go to Appearance > Widgets > http://prntscr.com/l57phx
I would recommend you to use static block (http://prntscr.com/l57qya + http://prntscr.com/l57r6i https://xstore.helpscoutdocs.com/article/47-static-blocks) to create footer. Please watch our video tutorials – https://youtu.be/hmsxW5KF9dg https://youtu.be/Q00y7QCcdqg

Regards

#201008 Copied
David Henry

Participant

October 15, 2018 at 12:26
1. Gill Sans doesn’t look like Times New Roman: https://en.wikipedia.org/wiki/Gill_Sans
2. it was already built, have I lost everything?
#201094 Copied
Rose Tyler

Support staff

October 16, 2018 at 12:58

Hello,

1) I console on your site – http://prntscr.com/l6pc6c Please try to re-upload fonts in Theme Options.
2) Sometimes, not always, widgets could be messed up after the update. You need to set them appropriate to your needs one more time in Appearance > Widgets.

Regards

#201137 Copied

David Henry

Participant

October 16, 2018 at 17:05

fonts uploaded again and still not working.

In your screen grab there is “httpss:” where did that come from, I’ve never seen anything like this before?

I’ve scanned the db and there are no httpss references what so ever.

#201172 Copied

Olga Barlow

Support staff

October 16, 2018 at 17:24

Hello,

Could you, please, provide us with FTP access to your site, please?

Regards

#201174 Copied

David Henry

Participant

October 16, 2018 at 18:32

I’m looking at it and to be honest, the amount of work to get it back to the way it was pre 5.x looks depressing.

Is it worth going back to 4.x?

Please, contact administrator
for this information.

#201179 Copied

Olga Barlow

Support staff

October 17, 2018 at 18:21

Hello,

We have fixed the fonts problem. Also, I have created footer similar to the layout that you sent me in the very first message. I have created it using Static Block https://youtu.be/hmsxW5KF9dg
I have added some styles to get back font styles of the old version of our theme. Check if this is ok for you.
We plan to release regular updates for our theme in the future and it would be better to be updated to version 5.0 to get them in the future.

Let me know if there any other things that you would like to change or fix.

Regards

#201229 Copied

David Henry

Participant

October 24, 2018 at 11:36

I love you Olga!

#201597 Copied

Rose Tyler

Support staff

October 24, 2018 at 12:58

Hello,

Feel free to ask if you have any other questions 🙂

Regards

#201602 Copied

David Henry

Participant

October 24, 2018 at 13:09

this is how I had the product page before the update:
https://www.designyard.com/samples/images/Design-Yard-001a-product.jpg

This is how it looks since the update:
https://www.designyard.com/product/18k-rose-gold-diamond-chapiteau-wedding-ring/

Is there an easy fix for this or do I need to start from scratch?

Similar issues on the product Category pages too.

#201603 Copied

David Henry

Participant

October 24, 2018 at 13:12

and brands:(
https://www.designyard.com/designer/andrew-geoghegan/

Please, contact administrator
for this information.

#201604 Copied

David Henry

Participant

October 24, 2018 at 13:12

access detail

Please, contact administrator
for this information.

#201605 Copied

Rose Tyler

Support staff

October 24, 2018 at 14:22

Hello,

I can’t check your links. Please provide correct access for the popup form.

Regards

#201616 Copied

David Henry

Participant

October 24, 2018 at 14:38

it’s in the private content

Please, contact administrator
for this information.

#201618 Copied

Rose Tyler

Support staff

October 24, 2018 at 14:47

Unfortunately, the same problem. Please check.

Regards

#201620 Copied

David Henry

Participant

October 24, 2018 at 14:58

my mistake, try these

Please, contact administrator
for this information.

#201623 Copied

David Henry

Participant

October 24, 2018 at 15:21

starting to despair again, what’s happened to the top menu and the mobile menu, they are completely gone!

#201627 Copied
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