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Encoding problem after migrating from localhost to EC2 server

This topic has 3 replies, 3 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

  • Avatar: xsale
    xsale
    Participant
    October 23, 2018 at 22:28

    After migrating the website from localhost to live EC2 server, special characters are not rendered correctly.

    “you’ll” -> “you’ll”

    DB is same as localhost, tables are utf8mb4 and content can be retrieved from the DB and rendered properly if WPBakery isn’t used.

    I have reached out to WPBakery and this is their response:

    “Hello, It looks like a third party code might be altering the page builder output at your end. As you got the plugin within a theme, you will need to contact your theme author for support”

    Please advise the next steps I need to take to resolve this matter.

    #201565 Copied
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2018 at 09:27

    Hello,

    Where exactly the problem persists on your site?
    Also, provide us with temporary wp-admin access so we can take a closer look.

    Regards

    #201585 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 24, 2018 at 17:53

    Hello,

    Go to Massive Addons > System Info > check if MB strings option is enabled in the server configuration. If not then contact your hosting provider and ask to enable it.

    Regards

    #201639 Copied
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