Forum Replies Created

Viewing 30 posts - 22,081 through 22,110 (of 30,391 total)
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  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2019 at 11:42

    Hello,

    Sorry but site optimization is not included in our support and things you mentioned are not related to theme files. Contact plugin developers if you want to speed them up.

    Or you may submit optimization request to WPKraken team to get help with this.

    Regards

    #211936 Copied In reply to: Some things are slowing down website
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2019 at 11:29

    Hello,

    You are welcome.

    Regards

    #211935 Copied In reply to: Replace slider revolution slider
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2019 at 11:28

    Hello,

    Yes, we moved part of the JS code to “insert header and footers” area (Settings > Insert Headers and Footers) to help you with the previous issue.
    Did you follow the step ( In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true)? Do you still have a problem after that?

    Regards

    #211934 Copied In reply to: embed external script inside page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2019 at 10:50

    Hello,

    What exactly is not responsive? You can manage font-size for the different devices http://prntscr.com/n6tg9n
    I saw your section but you can enable it and compare which one is better (1 – created by our support, 2 – created by you)
    desktop(large resolution) – https://gyazo.com/a939de55df4956e6576220fe0ef3d89f
    tablet – https://gyazo.com/99b9db527a76f066703f333ae05dfa8f
    mobile – https://gyazo.com/9d15c551c93760d85719b575221a8692

    If you think that your version looks better and is more responsive – no problem, you can enable and use it.

    Font issue on mobile is related to the following option of the WP Rocket plugin if it’s enabled http://prntscr.com/n6tzic

    Regards

    #211932 Copied In reply to: Replace slider revolution slider
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2019 at 10:06

    Hello,

    It’s very strange that Massive Addins cause any issue with search.
    Could you, please, enable a temporary user that you provided before to allow us to check the site, files and contact MA developers to get help with your issue?

    Regards

    #211931 Copied In reply to: Search not working well
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 3, 2019 at 09:59

    Hello,

    You can use the staging website to edit theme, test plugins and then move these changes to live site. Also, you can try Duplicator plugin to move localhost copy of the WP to live domain.

    Regards

    #211930 Copied In reply to: Edit footer content
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2019 at 17:38

    Hello,

    You need to make sure that you load the font with the existing font-weight. For example, your price uses Roboto font http://prntscr.com/n6i6lg . Roboto has the following weight variations: http://prntscr.com/n6i5mv https://fonts.google.com/specimen/Roboto?selection.family=Roboto
    At this moment if I inspect your page source I see just Roboto 300,400 and 500 and you don’t load Roboto bold http://prntscr.com/n6i1xd (700 for the Roboto font in your case, not 600, we provided that code just like example, not like the copy/paste rule).

    So, load the Roboto weight that you need and then change the CSS styles of the weight to correct value depending on weight that you want to use (light(300), bold(700), extra-bold(900)).

    Regards

    #211902 Copied In reply to: Font weight not changing
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2019 at 17:22

    Hello,

    What do you mean by offline and online versions? Are you talking about backend and frontend editor of the page content? Explain in more details, please.

    Regards

    #211901 Copied In reply to: Edit footer content
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2019 at 17:20

    Hello,

    To get thumbnails slider at the left side go to Theme Options > Single Product > Product gallery slider > Enable and Thumbnails > Vertical.

    To create product with variations read WC docs https://docs.woocommerce.com/document/variable-product/
    To enable variation swatches watch tutorial https://youtu.be/XO-PDvhPypc

    Regards

    #211900 Copied In reply to: How to create single product page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2019 at 17:15

    Hello,

    Do you need slider or just row with the layout that you created using Revolution? Because there is no problem to create row with the content http://prntscr.com/n6hgo9 I have created an example for you.
    WPBakery page builder does not have slider element. You can try Advanced carousel element of the Ultimate Addons (bundled plugin) https://youtu.be/QdZs5aQlXe8
    Also, you may try any other default WP plugins to create the slider, for example, Smart Slider 3.

    Regards

    #211899 Copied In reply to: Replace slider revolution slider
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2019 at 15:36

    Hello,

    You are welcome!

    Regards

    #211893 Copied In reply to: Css style on product page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2019 at 15:33

    FA issue. You have added third-party code and files to child theme http://prntscr.com/n6g9u2 it caused your issue. Once we activate parent theme we don’t have any issues with icons.

    Regards

    #211891 Copied In reply to: embed external script inside page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2019 at 14:56

    Hello,

    Contact with the developer who gave you that code and instructions where to add that. It does not work even with the default theme http://prntscr.com/n6fm7n
    We are able to help only if the problem is related to our theme but it’s not this case, sorry.

    Regards

    #211888 Copied In reply to: embed external script inside page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2019 at 11:28

    Hello,

    Replace previous code by the next one

    .single-product.product-type-variable .product-content .fixed-content > .price {
    display: none;
}

    Regards

    #211869 Copied In reply to: Variable product: hide price "starting from" only in the single product page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 2, 2019 at 11:08

    Hello,

    You have chosen the ru version of the static block to display in footer widgets that’s why you got it for both: RU and LV versions. We would recommend you to add language localization for the static blocks title to avoid problems and choose correct block http://prntscr.com/n6bsk6

    Check now.

    Regards

    #211867 Copied In reply to: static block not translating
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 1, 2019 at 17:39

    Hello,

    1) Dashboard access is incorrect.
    2) Did you make changes in parent theme files? We found changes of the classes and ids. Also CSS changes cause issue a) http://prntscr.com/n5zohh + b) http://prntscr.com/n5zozs there should be 100% instead of 100px.

    We would suggest you to move all the changes in the child theme and get back source files of the parent theme.

    Regards

    #211841 Copied In reply to: Mobile Menu not showing up
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 1, 2019 at 16:28

    Hello,

    Unfortunately, our developers found that this solution if not final. We need some time to improve it. Don’t change FTP access, please. We’ll inform you once we finish.

    Regards

    #211839 Copied In reply to: Wrong Products Showing On Pages
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 1, 2019 at 14:43

    Hello,

    You are welcome!

    Regards

    #211838 Copied In reply to: Plugin WooCommerce Nested Category Catalog Page Layout
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 1, 2019 at 14:41

    Hello,

    You had a problem with auto-updates because you did not re-activate theme after moving from the dev server. We have fixed this issue.
    Checked the portfolio projects and don’t see issues with it, for example, http://prntscr.com/n5wp91

    Regards

    #211837 Copied In reply to: Portfolio
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 1, 2019 at 14:16

    Hello,

    Check now. We have added the following code to fix the problem and fix will be included in the next theme update.

    .null-instagram-feed li a {
    max-width: 100%;
}

    Regards

    #211836 Copied In reply to: XStore Gym, When I use 8Theme Instagram widget in prefooter there is unknown gap
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 1, 2019 at 13:47

    Hello,

    What browser do you use? If you use Chrome it could be browser cache. We would recommend you to install Clear cache extension to avoid problems.

    I have checked and tried to change the “All departments” text color https://gyazo.com/8ff0412e502bb33ad0dd8d8841ceccd6 any issues with this.

    Regards

    #211835 Copied In reply to: Template not showing up on home page.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2019 at 12:00

    Hello,

    We checked the site but did not find any product with the images gallery and you did not provide any link to such product in the first message, so we checked the settings and found mentioned params. We changed them to get correct displaying of the gallery and thought that it should help you because it usually helps users with a similar problem. Next time if you submit the request, please, provide the link to page, where we’ll be able to check the issue and screenshots to avoid misunderstanding and delay.

    Did you make any changes in template file if theme re-installation helped you? Don’t change parent theme files, use the child theme if you need any changes.

    Regards

    #211706 Copied In reply to: Shop Single Page Slider Not Working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2019 at 11:53

    Hello,

    Thank you for choosing our theme.

    Unfortunately, there are no options to enable auto slide for the slider or for the swap images by default. It’s possible to implement by additional customization only. Submit customization request to customization team.

    Regards

    #211705 Copied In reply to: Multi image swap on hover OR Auto play of image slide on hover (SHOP PAGE)
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2019 at 11:50

    Hello,

    Yes, sure. It’s possible by additional customization of the hamburger-icon.php in the child theme + custom styles in child theme style.css. I have made an example, check the site.

    Regards

    #211704 Copied In reply to: I am having issue when I create new page. – WPBackery deprecated elements
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2019 at 11:12

    P.S. I have updated theme and plugins via Dashboard. Don’t see any problem. Check, please.

    Regards

    #211696 Copied In reply to: Revolution Slider disabled admin login
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2019 at 10:51

    Hello,

    You are using the old version of WooPress theme and bundled plugin and PHP 7.2. It can be the reason of your problem. We asked you FTP access to your site to help you with the theme and plugins update, not WP Engine login. Please, provide FTP host, user, and pass.

    Regards

    #211692 Copied In reply to: Revolution Slider disabled admin login
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2019 at 10:42

    Ok. You are welcome.

    Regards

    #211690 Copied In reply to: Plugin WooCommerce Nested Category Catalog Page Layout
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2019 at 17:56

    Hello,

    There are 2 ways:
    1) You can enable blank page template for the page http://prntscr.com/n48y16 It will remove both header and footer but you’ll be able to create footer just as the part of the page content.

    2) Hide header for the home page by custom CSS 

    .home .header-wrapper {
    display: none;
}

    Regards

    #211667 Copied In reply to: Removing Header from Home Page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2019 at 17:48

    Hello,

    Unfortunately, there is no option in WooCommerce to show price if all the variations are not chosen but you may pre-select some most popular size in product settings http://prntscr.com/n48pfb and it will be active when you visit the product then the user will need to choose just metal to get the price.
    Also, you have a lot of variations and I would suggest you to make 2px border to highlight the chosen variation http://prntscr.com/n48sse

    .st-swatch-preview li.selected, .st-swatch-preview li:hover {
    border-width: 2px;
}

    And maybe highlight the variation price

    .product-content .woocommerce-variation-price .price {
    font-size: 2rem;
}

    But it’s just suggestion.

    Regards

    #211666 Copied In reply to: Show price for variation without selecting size attribute.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2019 at 17:29

    Hello,

    Check now.

    Regards

    #211664 Copied In reply to: I am having issue when I create new page. – WPBackery deprecated elements
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    Viewing 22,110 results - 22,081 through 22,110 (of 30,391 total)
Viewing 30 posts - 22,081 through 22,110 (of 30,391 total)
1 2 3 … 736 737 738 … 1,012 1,013 1,014

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