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Revolution Slider disabled admin login - by Rachaeld

This topic has 9 replies, 3 voices, and was last updated 5 years, 1 months ago ago by Rose Tyler

Rachaeld

Participant

March 28, 2019 at 07:02

I had an issue this week where after I logged in to my site, I was just getting a blank screen on all the admin side. The hosting company disabled Revolution Slider and it worked again, since then I’ve tried to install the latest plugin off your website but I keep getting a fatal error. I also tried to update Visual composer but also had an error. Can someone please help me.

#211584 Copied Theme version: 2.9.2 WooCommerce version: 3.5.7

8 Answers

Rose Tyler

Support staff

March 28, 2019 at 08:08

Hello,

Did you try to install plugins via FTP?
Check the server error logs. What errors do you have there?
Provide temporary wp-admin and FTP access.

Regards

#211589 Copied

Rachaeld

Participant

March 28, 2019 at 22:18

Hi there — no, we didn’t try to install by FTP. Here’s the error log file:

[Wed Mar 27 00:27:55.244157 2019] [php7:error] [pid 28704] [client 104.196.185.75:65023] PHP Fatal error: Uncaught Error: [] operator not supported for strings in /nas/content/live/nrgfitness/wp-content/plugins/revslider/includes/framework/base-admin.class.php:69\nStack trace:\n#0 /nas/content/live/nrgfitness/wp-content/plugins/revslider/admin/revslider-admin.class.php(393): RevSliderBaseAdmin::addMetaBox(‘Revolution Slid…’, ”, Array, NULL)\n#1 /nas/content/live/nrgfitness/wp-content/plugins/revslider/admin/revslider-admin.class.php(65): RevSliderAdmin->addSliderMetaBox()\n#2 /nas/content/live/nrgfitness/wp-content/plugins/revslider/admin/revslider-admin.class.php(43): RevSliderAdmin->init()\n#3 /nas/content/live/nrgfitness/wp-content/plugins/revslider/revslider.php(150): RevSliderAdmin->__construct(‘/nas/content/li…’)\n#4 /nas/content/live/nrgfitness/wp-settings.php(305): include_once(‘/nas/content/li…’)\n#5 /nas/content/live/nrgfitness/wp-config.php(127): require_once(‘/nas/content/li…’)\n#6 /nas/content/live/nrgfitness/wp-load.php(37): require_once(‘/nas/content/li…’)\n#7 /nas/content/live/nrgfitness/wp-admi in /nas/content/live/nrgfitness/wp-content/plugins/revslider/includes/framework/base-admin.class.php on line 69, referer: http://nrgfitness.co.nz/wp-admin/admin-ajax.php?action=wp_1_wc_privacy_cleanup&nonce=098b8a47a8

Please contact administrator
for this information.

#211672 Copied

Olga Barlow

Support staff

March 29, 2019 at 10:51

Hello,

You are using the old version of WooPress theme and bundled plugin and PHP 7.2. It can be the reason of your problem. We asked you FTP access to your site to help you with the theme and plugins update, not WP Engine login. Please, provide FTP host, user, and pass.

Regards

#211692 Copied

Olga Barlow

Support staff

March 29, 2019 at 11:12

P.S. I have updated theme and plugins via Dashboard. Don’t see any problem. Check, please.

Regards

#211696 Copied

Rachaeld

Participant

March 31, 2019 at 23:04

Thanks so much!

Could you just tell me how to get that homepage slider back in to the page so it sits underneath the navigation? Like https://www.8theme.com/demo/woopress/onepage/

#211784 Copied

Rose Tyler

Support staff

April 1, 2019 at 08:06

Hello,

You’re welcome!
Please see screenshot form the demo – http://prntscr.com/n5qao5

Regards

#211800 Copied

Rachaeld

Participant

April 1, 2019 at 23:45

Thanks I didn’t have that turned on in the page…. but when I put the slider in the menu text is still dark and the slider has a space above it (there is some CSS that lifts the logo up so it sits flush with top – don’t know whether that’s effecting it): http://prnt.sc/n64q2k

Thank you so much for your help!

#211846 Copied
Rose Tyler

Support staff

April 2, 2019 at 07:25
Hello,

Please change this custom CSS code https://prnt.sc/n68djc to
```
.home .header-wrapper .menu > li > a {
    color:  white !important;
}
.home .page-content {
    margin-bottom: -30px !important;
    margin-top:  0px !important;
}
```
Also, do not add php code in custom CSS area of Theme Options – https://prnt.sc/n68e7s “Global Custom CSS” area should contain CSS code only.

Regards
#211852 Copied
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