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Viewing 30 posts - 22,021 through 22,050 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 18:06

    Hello,

    We follow the link you sent us but we can’t proceed http://prntscr.com/nb4qwq
    Please, go to Users > edit our user and reset the password. Provide new password to me in Private content area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 18:03

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 18:03

    Hello,

    1) We can’t log in to your Dashboard because getting Forbidden after entering password. Please, fix it and allow us to login to the Dashboard to check the element and its settings.

    2) Provide link to page where you are using the Image carousel element that is not responsive, maybe screenshot for better understanding.
    3) Mobile header bg color is white. If you want to change it go to Theme Options > Header > Mobile header http://prntscr.com/nb4pd5
    4) Don’t see glitch with the mobile menu. Could you explain in more details?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 17:50

    Hello,

    We are glad to hear that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 17:47

    Hello,

    If you want to change the style of the FB icon to something like this http://prntscr.com/nb4hw8 then add the following code to get the following http://prntscr.com/nb4iat (Theme Options > Custom CSS)

    .et-facebook-login-wrapper i.et-facebook {
        background-color: #fff;
        color: #4f6ba3;
        padding: 2px 0 0 4px;
        border-radius: 2px;
    }

    Let me know if it suits your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 12:45

    Hello,

    We would recommend you:
    1) Use image as the background for the div and without text
    2) Add text inside div with the custom class as we did http://prntscr.com/nazrkh
    3) We have added custom code for the desktop and mobile versions to make the text size fix device, for example http://prntscr.com/nazsyt and http://prntscr.com/nazt70

    Check and let me know if it suits your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 12:28

    Hello,

    You have 184 variations for that product http://prntscr.com/nazae6 , maybe this is the reason of the problem because variations work the same way even with the default WooCommerce theme Storefront https://gyazo.com/4b5c793e6a9aa41565e77d17ab197d00 It means that our theme is not the reason of the issue.
    Also, we have created product with less number of terms and don’t have this problem https://www.rajakingkong.com/product/soft-case-tpu-copy/ and don’t see any problems.

    Contact WooCommerce plugin support of the WC plugin support forum to get assistance with this issue because we can help you only if the problem is caused by our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 11:54

    Hello,

    1) Don’t see any problem with the product images on the second page http://prntscr.com/naz0j2

    2) Because of your custom code http://prntscr.com/naz16b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 11:48

    Hello,

    We don’t see any gallery images even with the Storefront (the official theme of WooCommerce authors) http://prntscr.com/nayx11
    If plugin authors are sure that our theme is the reason of the problem you can enable Storefront (Appearance > Themes) import your products, make sure that gallery images are imported and then switch to Legenda theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 11:37

    Hello,

    We are very sorry for this delay with the update. WooCommerce 3.6 will be available soon ( actually release date was 11 April as we know from WC dev site but it’s still not available ) and we want to release theme update after that to avoid problems with out of date files. We are sure that WC plugin update will be released soon and we’ll also release WooPress update after that. The new updated version includes Google captcha for contact form and registration page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 11:32

    Hello,

    Provide Dashboard and FTP access to your site and link to page where you are using share shortcode to check. Keep SEO plugin activated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 11:30

    Hello,

    We have made some changes in theme options (enabled single product gallery, disabled footer demo content etc) so don’t forget to import theme options (Theme Options > Import/Export) from staging to production after themes update http://prntscr.com/naynvj

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2019 at 11:27

    Hello,

    We have updated theme to version 4.7.3 and child theme files. Replace theme and child theme (don’t copy! with overwriting because we removed some files, just replace all the files from folders) on production by the folders from the staging site. Also, we have updated Ultimate Addons, Revolution slider, essential grid and some other bundled plugins.

    In future, we would not recommend copying of files from parent theme to chiild theme to change texts only, use translation files for these purposes, for example, http://prntscr.com/nayjas

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2019 at 16:43

    Hello, @connexting

    We have sent you email. Check and answer, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2019 at 13:15

    Hello,

    We found user with the same problem https://codecanyon.net/item/woocommerce-amazon-affiliates-wordpress-plugin/3057503/comments?page=305&filter=all#comment_21740024

    Plugin author response is:

    Hello,

    You can find more about this issue here: https://support.aa-team.com/knowledgebase-details/217

    Regards

    So, read the docs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2019 at 10:39

    Hello,

    1) If you want to inline add to cart buttons we would recommend you to use all the images with the same size or use crop option in Appearance > Customize > WooCommerce > Product images. Also, product titles show be the same length. Or you may add the following custom to child theme style.css to limit product image height and title height

    .product-content-image img {
        width: auto;
        max-height: 180px;
    }
    .product-name {
        min-height: 7.5ex;
        line-height: 2.5ex;
    }

    2) Are you talking about footer? Go to Appearance > Widgets > Footer and remove content you have there. We would recommend you to use Static Block option to create footer but don’t forget to enable WPBakery for the Static Blocks http://prntscr.com/nagk6n

    3) Make sure that registration page exists https://www.8theme.com/demo/docs/legenda/#registration_page + that registration is enabled in Settings > General

    4) We did not test our theme with such plugins, so don’t have recommendations, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2019 at 17:39

    Hello,

    1) Don’t see problem with the text-decoration http://prntscr.com/na5t2r If you use Chrome clear cache using https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

    2) We don’t see that checkbox, did you disable it? Enable, please, to allow us to fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2019 at 17:35

    Hello,

    Clear cache using https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en and let me know if you still have the problem after clearing. Try to check the site using another browser.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2019 at 15:26

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2019 at 15:19

    Hello,

    Shop page was missing http://prntscr.com/na3l9y it caused your issue. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2019 at 13:49

    Hello,

    We made some additional changes in woo.php file on your site with the final solution. So update other sites again, please. Fix will be included in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2019 at 13:03

    Hello,

    1) Do you use default WooCommerce drop down or variation swatches?
    2) Could you provide link to your product?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2019 at 11:05

    P.S. If you are afraid that you face problem after the update then create a staging site and update everything there. It will allow you to fix problems if they appear without affecting production. Once you test everything you’ll be able to update the production site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2019 at 11:03

    Hello,

    1) We renamed and left old versions of the WPBakery and Revolution slider plugins but also installed and activated the latest version to test if problem is related to plugin version but it does not.

    2) We found that problem with the Rev Slider is caused by your changes in our theme because once we activate the default theme Storefront everything works fine http://prntscr.com/n9zd18 . There are js errors once Legenda theme is activated http://prntscr.com/n9z7pm We would recommend you to move all your changes from parent them to child theme and then update parent theme to latest version + update WordPress. Child theme allows you to avoid loosing of your changes https://developer.wordpress.org/themes/advanced-topics/child-themes/ Don’t do any changes in plugin files because you won’t be able to update them and it will be a real problem in future and we don’t support theme and plugin with custom changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2019 at 09:36

    Hello,

    Only by additional customization of the search functionality. Additional customization is outside the scope of the basic support, so submit customization request to WPKraken team if you need help with it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2019 at 18:16

    Hello,

    Could you, please, check if you have any errors in server error logs and provide them? Because we can’t find what causes issue with the portfolio projects and don’t see problem with theme code.

    Also, we found some redirect when we want to go to project links https://gyazo.com/b50a3ea51449a6206d98c7d1ffa8f65d
    Link is changed and we get 404 page because it’s incorrect.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2019 at 14:25

    Hello,

    We see the following error in the error log file
    [09-Apr-2019 13:22:16 UTC] PHP Deprecated: Automatically populating $HTTP_RAW_POST_DATA is deprecated and will be removed in a future version. To avoid this warning set ‘always_populate_raw_post_data’ to ‘-1’ in php.ini and use the php://input stream instead. in Unknown on line 0

    It could be related to your PHP version. We would recommend you to update PHP to 7.2 version. Let us know if you still have 404 error when editing the page after PHP version update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2019 at 14:14

    Hello,

    Yes, we understand you but if problem appears even with the default WP theme it means that something is related to WordPress CMS and we can do nothing. We are theme developers, so we don’t monitor problems with the default WP options, only issues related strictly to our theme. We’ll be able to help if everything works fine with the default WP theme but problem appears once you enable XStore, but it’s not your case, unfortunately, you have the same issue with both themes. Check the WordPress forum, maybe you’ll find somebody with a similar problem there. You may also create the new topic there.
    You may try the third-party search plugin and search widget but I’m not sure if it works correctly if the default WP search does not work as it should. But you may try.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2019 at 11:54

    Hello,

    Problem 2) is solved. We can send you etheme.min.js file if you want to fix the problem on your site before theme update. Just let me know.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 9, 2019 at 11:47

    Hello,

    1) Point is that we also don’t see the difference in search results even if all the plugins are disabled and default WP theme is enabled https://gyazo.com/90c1a685c2e49e18fd71f4c27b28cb89
    When all the plugins are enabled + XStore theme https://gyazo.com/dda6b636eaca4270484484928ec97ee7
    Maybe this is some WP glitch, I’m not sure but our theme is not the reason of this problem as you can see.

    2) The difference between the Ajax results and results that you get after pressing enter is that Ajax results display posts and pages in the different order than on the search results page when you press the enter button. We’ll check the order but it won’t solve the main problem – that search results page (no matter what theme and plugins are enabled) displays posts/pages that do not include the search keyword and we can’t help you with this because it’s not caused by our theme files.

    Regards

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Viewing 30 posts - 22,021 through 22,050 (of 30,391 total)
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