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Viewing 30 posts - 21,991 through 22,020 (of 30,391 total)

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Olga Barlow

Participant

April 18, 2019 at 10:35

Hello,

1) We don’t see the problem http://prntscr.com/ndlhwu
2) Chrome caches CSS files. Use https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en to clear cache and let me know if you still have the problem after that.

Regards

#212595 Copied In reply to: A couple items one i cant find where to edit and other is a visual issue
Olga Barlow

Participant

April 18, 2019 at 09:47
Hello,

Oh, I see, sorry misunderstood the first time.
It’s possible to implement only by additional PHP customization only.
You can disable links to the products by CSS styles, for example add the following to Theme Options > Custom CSS

.product-content-image, .product-title, .cart-popup .media, .cart_item .product-thumbnail a, .cart_item .cart-item-details a { pointer-events: none; }

But if you want to have the quick view popup once you press the image then submit customization request here because additional customization is outside the scope of the basic support.

Regards
#212593 Copied In reply to: Disable single product page and favorite icon
Olga Barlow

Participant

April 18, 2019 at 09:36

Hello,

Here is IP of the expert that will work on your issue
185.93.94.181

Regards

#212592 Copied In reply to: Error in MENÚ: Illegal string offset 'title_font_container'

Olga Barlow

Participant

April 17, 2019 at 18:11

Hello,

Don’t see any problem with the Wishlist title http://prntscr.com/ndbap6
If you are talking about unlogged in users then you need to contact YITH Wishlist authors because they don’t display wishlist-title div if user is not logged in.

Regards

#212569 Copied In reply to: Checkout Page – Texts Display Issues

Olga Barlow

Participant

April 17, 2019 at 17:38

Hello,

3.6 version of the WC plugin was released a few hours ago. We did not release Classico version that is compatible with this new update. So, downgrade WooCommerce to 3.5.8 till we release new theme update https://wordpress.org/plugins/woocommerce/advanced/
http://prntscr.com/ndatvt

Regards

#212567 Copied In reply to: New Installation nevertheless misstakes

Olga Barlow

Participant

April 17, 2019 at 17:34

Hello,

We have answered in comments. Do you need any other help with this?

Regards

#212565 Copied In reply to: Need help with an element

Olga Barlow

Participant

April 17, 2019 at 17:33

Hello,

We can’t connect to FTP and get the following error:
Error: Connection closed by server

Do you have any limits for the connections from the other countries, any white/blacklist?

Regards

#212564 Copied In reply to: Error in MENÚ: Illegal string offset 'title_font_container'

Olga Barlow

Participant

April 17, 2019 at 17:28

Hello,

Sorry, we don’t have solution for this.
We are ready to give you refund https://themeforest.net/refund_requests/new

Regards

#212563 Copied In reply to: Plugin WooCommerce Nested Category Catalog Page Layout

Olga Barlow

Participant

April 17, 2019 at 17:21

Hello,

1) You did not provide FTP username and also Dashboard access to your site to check the problem in more details.
2) Downgrade the WooCommerce version because Legenda is not compatible with WC 3.6 yet.
Wait till the new theme update before upgrade WooCommerce.

Regards

#212562 Copied In reply to: One Product Per Row and Cannot Login as Admin

Olga Barlow

Participant

April 17, 2019 at 17:17

Hello,

But you already have it, no?

Regards

#212561 Copied In reply to: Disable single product page and favorite icon

Olga Barlow

Participant

April 17, 2019 at 15:43

Hello,

Fixed.

Regards

#212551 Copied In reply to: Error in MENÚ: Illegal string offset 'title_font_container'

Olga Barlow

Participant

April 17, 2019 at 15:11

Hello,

1) Are you talking about quick view popup? http://prntscr.com/nd87ii Did you make changes in template files? Because the DOM structure is changed.
2) To disable wishlist go to Plugins > and disable YITH wishlist plugin.

Regards

#212545 Copied In reply to: Disable single product page and favorite icon

Olga Barlow

Participant

April 17, 2019 at 14:46

Hello,

5) Translation works in the following way:
a) Default language here http://prntscr.com/nd834w
b) Translation here http://prntscr.com/nd83ni
Don’t see any problem with translation.

Regards

#212544 Copied In reply to: Need Fixed

Olga Barlow

Participant

April 17, 2019 at 07:52

Hello,

Thanks. We passed your issue to our developers and inform you once they fix the problem.

Regards

#212517 Copied In reply to: Mobile menu not working- v.5.2

Olga Barlow

Participant

April 17, 2019 at 07:49

Hello,

Do you use CDN? Clear CDN cache and check again. We made some changes of the portfolio filter (Ajax filtering and Ajax pagination) and seems your site uses the cached version of CSS and JS files http://prntscr.com/nd1gk4

Regards

#212516 Copied In reply to: Upgrade to Version 5.2 Problem

Olga Barlow

Participant

April 16, 2019 at 20:13

Hello,

Go to WooCommerce > Settings > Accounts & Privacy > Account creation > check/uncheck the necessary options.

Regards

#212502 Copied In reply to: Register Fields

Olga Barlow

Participant

April 16, 2019 at 18:16

Hello,

Check the destination folder for this user because we have access to the empty folder only http://prntscr.com/ncti50

Regards

#212498 Copied In reply to: Mobile menu not working- v.5.2

Olga Barlow

Participant

April 16, 2019 at 18:13

Hello,

We fixed notice.
If you use WPBakery as a part of theme you don’t have access to additional Design options http://prntscr.com/nctgqw use theme custom CSS if you need to add any additional CSS code.

Regards

#212497 Copied In reply to: Sorry, you are not allowed to access this page.

Olga Barlow

Participant

April 16, 2019 at 17:56

You are welcome. And sorry for this delay with the update.

Regards

#212496 Copied In reply to: Checkout Page – Texts Display Issues

Olga Barlow

Participant

April 16, 2019 at 17:50

Hello,

Seems problem appears if WC plugin is disabled but we can’t reproduce the problem on our test installation. Could you, please, provide temporary FTP access to check the problem in more details and help you?

Regards

#212494 Copied In reply to: Mobile menu not working- v.5.2
Olga Barlow

Participant

April 16, 2019 at 17:26
Hello,

1) Use custom CSS to change the spacing for the necessary elements, for example, http://prntscr.com/ncsplm

.woo-vpf-mv-container { margin-top: 20px; }

You can add the custom code to child theme style.css
2) Because you added that custom for the desktop only http://prntscr.com/ncsq3n
Move it to global area or child theme style.css without media query if you want to implement it for all devices.

3) Where https://gyazo.com/1291c85c0cc17d59a4fb0cf52fc5635a ?
4) Copy custom code from child theme style.css file of the dev site to production child theme style.css
http://prntscr.com/ncsrf0
Copy code from functions.php of the child theme http://prntscr.com/ncss3t
And create woocommerce folder and copy archive-product.php http://prntscr.com/ncsshx from dev to production site.
After that go to Appearance > Widgets > add the necessary widget to the custom widget area http://prntscr.com/ncst05

Regards
#212493 Copied In reply to: A couple items one i cant find where to edit and other is a visual issue
Olga Barlow

Participant

April 16, 2019 at 17:13
Hello,

You can either disable the masonry for the shop page (Theme Options > Shop > Masonry > off) or limit the product image height using custom CSS, for example

.content-product .product-content-image img { max-height: 250px; }

Regards
#212491 Copied In reply to: Aligment in the shop area
Olga Barlow

Participant

April 16, 2019 at 12:09

Hello,

Read this post http://dejanjanosevic.info/remove-index-php-permalink-in-wordpress/
This is not related to our theme. We are theme support, so we are able to help with issues related strictly to our theme, take it into account if you need help with default WordPress or WooCommerce questions. Contact WP or WC support if you have problems with default options.

Feel free to contact us anytime if you have questions related to our theme settings.

Regards

#212473 Copied In reply to: INDEX.php url

Olga Barlow

Participant

April 16, 2019 at 10:57

Hello,

1) Do you use WordFence or Jetpack plugins? If yes then try to disable them and check if you still have these warnings.
2) Does your server support IPv6?

We don’t think that problem is related to theme but very likely to server settings https://wordpress.org/support/topic/error-on-my-dashborad/

Regards

#212468 Copied In reply to: Error after updating XStore 5.2

Olga Barlow

Participant

April 16, 2019 at 10:47

Hello,

We have made some changes in child theme functions.php, archive-products.php and style.css files to create custom sidebar for the shop page on mobile. Check if this is what you want.

Regards

#212467 Copied In reply to: A couple items one i cant find where to edit and other is a visual issue

Olga Barlow

Participant

April 16, 2019 at 09:30

Hello,

We can’t reproduce this warning on our test installations. Could you, please, provide link to your site, temporary Dashboard and FTP access and tell me your actions when you get this warning?

Regards

#212465 Copied In reply to: PHP Warning: count(): Framework Widget

Olga Barlow

Participant

April 16, 2019 at 09:12

Hello,

Done.

Regards

#212464 Copied In reply to: embed external script inside page

Olga Barlow

Participant

April 15, 2019 at 12:27

Hello,

If we add the mentioned code to XStore child theme http://prntscr.com/nc5rsv we also don’t see the problem http://prntscr.com/nc5she

Regards

#212424 Copied In reply to: Showing Only Possible Product Variations

Olga Barlow

Participant

April 12, 2019 at 19:26

Hello,

I removed the screenshots.
I see. You are talking about Slider element, not about Image carousel element. Unfortunately, that element does not have advanced responsive options. If you want to be able to adjust layers, images on mobile devices try to create slider using Revolution slider https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
It has advanced settings to make every slide most suitable for your device.

You can install Revolution slider from Appearance > Install plugins if you have not done it yet.

Regards

#212385 Copied In reply to: On mobile, can we set slide image widget to auto resize the images?

Olga Barlow

Participant

April 12, 2019 at 18:20

Hello,

I can’t reproduce the issue https://gyazo.com/7f54819cd09dadde0d40d41aca3280c7
Checkbox is always there.
Could you provide video to explain when it disappears?

Regards

#212384 Copied In reply to: Checkout Page – Texts Display Issues
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Viewing 22,020 results - 21,991 through 22,020 (of 30,391 total)

Viewing 30 posts - 21,991 through 22,020 (of 30,391 total)

← 1 2 3 … 733 734 735 … 1,012 1,013 1,014 →

Forum Replies Created

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