Update old theme to current version creates white screen

This topic has 5 replies, 3 voices, and was last updated 5 years, 2 months ago ago by Olga Barlow

  • Avatar: twoguys
    twoguys
    Participant
    April 10, 2019 at 18:35

    On website vapeescapes.com

    I’ve tried several methods to update the Royal theme from version 2.8 to the latest version, and everything I try causes a white screen.

    I’ve turned off all the plugins and it still is only white, so I don’t think it’s a plugin problem.

    Please assist!

    Thanks,

    Mike

    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2019 at 07:19

    Hello,

    If you face the white screen or similar problem, try to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    https://codex.wordpress.org/Debugging_in_WordPress

    I would recommend you to create a staging site (a full copy of live site) and update Royal there. Make sure that everything is ok and only after that update everything on the production site.
    We can help you with the update, provide us with temporary wp-admin and FTP access to the staging site.
    http://prntscr.com/nadsqw

    Regards

    Avatar: twoguys
    twoguys
    Participant
    April 11, 2019 at 18:07

    Thank you for your response. I have included in private the login credentials.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 12, 2019 at 11:27

    Hello,

    We have updated theme to version 4.7.3 and child theme files. Replace theme and child theme (don’t copy! with overwriting because we removed some files, just replace all the files from folders) on production by the folders from the staging site. Also, we have updated Ultimate Addons, Revolution slider, essential grid and some other bundled plugins.

    In future, we would not recommend copying of files from parent theme to chiild theme to change texts only, use translation files for these purposes, for example, http://prntscr.com/nayjas

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 12, 2019 at 11:30

    Hello,

    We have made some changes in theme options (enabled single product gallery, disabled footer demo content etc) so don’t forget to import theme options (Theme Options > Import/Export) from staging to production after themes update http://prntscr.com/naynvj

    Regards

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