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Issues with responsive part of site - by Nicky Tamplin

This topic has 4 replies, 2 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

  • Avatar: Nicky_Tamplin
    Nicky Tamplin
    Participant
    May 19, 2019 at 16:33

    Hi

    Recently i’ve noticed that the responsive part of the site does not work correctly.

    Even though using the site through WPBakery Page builder the menus work and sliders work on a test of mobile devices. Testing on actual devices themselves the main menu is not clickable at all and the slider does not appear at all.

    The slider is Slider Revolution version 5.4.7.2 that came with the theme.

    please help.

    Many thanks

    Nick

    #214030 Copied Theme version: WOOPRESS Version 5.0 (child 1.0) WooCommerce version: Version 3.6.3
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 20, 2019 at 15:42

    Hello,

    You have JS errors in console http://prntscr.com/nqznyj

    Try to disable cache plugin. Probably some minification (either CSS or JS) causes the issue.
    If it does not help provide temporary Dashboard and FTP access to your site.

    Regards

    #214056 Copied
    Avatar: Nicky_Tamplin
    Nicky Tamplin
    Participant
    May 20, 2019 at 21:19

    Thanks for the reply. Appreciate the help.

    I deactivated the WP Rocket Plugin which had a cache built in.

    This seems to have worked.

    Thank you

    Cheers

    Nick

    #214076 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 21, 2019 at 10:37

    Hello,

    You are welcome.
    You can use cache plugin but disable minification and make sure that all the plugins, that you use, support minification before enabling it again.

    Regards

    #214095 Copied
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