An issue by using WPBakery Grid builder

• 

  Mikhail

  |

  Participant

  | May 28, 2019 at 1:02 am

  Hello, the pictures of products are not shown If I choose the design for products on the shop pages created using WPBakery Grid builder. Please help me with that issue.

  Site URL: hidden

  Theme version: 5.3

  WooCommerce version: 3.6.4

  #214445 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | May 28, 2019 at 7:49 am

  Hello,

  Provide link to page where you are using the WPBakery grid builder. Also, provide temporary Dashboard and FTP access to your site.

  Regards

  #214451 copied to clipboard
  

  Mikhail

  |

  Participant

  | May 28, 2019 at 3:34 pm

  I’ve chosen the custom product template in Theme options created using Grid builder named “My test grid”. But you see, that no one product image is shown, just titles. Here are the access to the site.

  

  Content is visible for topic creator and
  support staff only.

  #214482 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | May 28, 2019 at 6:12 pm

  Hello,

  You did not add any content to the area where you used product image as background.
  So, either add content there, empty space at least http://prntscr.com/nuj1ds or use Product Image element instead of the background http://prntscr.com/nuj2qf

  Regards

  #214490 copied to clipboard

  1
  

  Olga Barlow

  |

  Support staff

  | May 28, 2019 at 6:16 pm

  P.S. Also, I would suggest you to edit images before uploading them for your products and make them all the same size, for example, 1000×1500. Then your grid will look nice and images won’t be cropped.

  Regards

  #214491 copied to clipboard

  1
  

  Mikhail

  |

  Participant

  | May 28, 2019 at 8:12 pm

  Thank you so much! You helped me a lot.

  #214501 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 29, 2019 at 6:58 am

  Hello,

  You’re welcome!

  Regards

  #214511 copied to clipboard
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