Hello,
Provide us with Dashboard and FTP access to your site. We’ll check the problem in more details.
Regards
Hello,
Provide us with Dashboard and FTP access to your site. We’ll check the problem in more details.
Regards
Hello,
Yes, thumbnails regeneration helps as a rule. So, is the problem solved?
Regards
Hello,
Yes, Snazzy Maps offers a lot of interesting designs. It looks much better than the default one.
Regards
Hello,
Are you talking about container color? http://prntscr.com/nxcypa http://prntscr.com/nxczgr
Add the following code to child theme style.css
.content-page, .page-content {
background: #fff;
padding: 35px;
}
Regards
Hello, @therocks36
Edit woopress/woocommerce/content-single-product.php file and add the following code to line 13 http://prntscr.com/nxctxn
global $product;
Regards
Hello,
Check now, please.
Regards
Hello,
Dashboard access that you provided is incorrect http://prntscr.com/nxcahc
1) Categories list is the demo content. Once you add any other widget to Shop sidebar it overwrites the categories demo content. So, if you want to show another content there just add widget to Shop page sidebar, if you want just to clear that area then add the empty text widget. But why do you need empty space there? Maybe it would be better to disable sidebar via Theme Options > Shop if you don’t want to have it there.
2) Can’t check the site and problem because the maintenance mode is enabled. Check the header color scheme in Theme Options > Header > Header styles, if you use white header then choose Dark color scheme for the header text.
Regards
Hello,
Theme comes bundled with Subscriptio plugin https://codecanyon.net/item/subscriptio-woocommerce-subscriptions/8754068
Go to Appearance > Install plugins > install and activate this plugin and check if it suits your needs.
Regards
Hello,
It requires a lot of CSS customization. It would be better for you to change the size of the menu items for screens smaller than 1100px
Add the following code to Theme Options > Custom CSS
@media only screen and (max-width:1100px){
.menu-wrapper > .menu-main-container .menu > li > a {
font-size: 14px;
}
}
Regards
Hello,
Problem was caused by the code that Massive Addons plugin added to .htaccess file. We removed that code and it works fine.
Check now.
Regards
You are welcome!
Regards
Hello,
What version of parent theme do you use? The latest version of Royal theme includes reCaptcha for the user registration. If you use the previous version we would recommend you to update theme and check if it helps. Of course, update the staging site first and only if everything is ok then update the production site.
Regards
Hello,
No, unfortunately.
Regards
Hello,
Disable WooCommerce WPML plugin (Plugins > all plugins > find WooCommerce WPML and disable it).
Questions related to third-party plugins are outside the scope of our support. Sorry, we are not WPML plugin developers and did not study plugin’s code in details to know all the particular qualities of that plugin. So, contact plugin developers.
Regards
Hello,
Add the following code to child theme style.css
.archive .mask-container .block-mask a {
display: block;
height: 100%;
}
Regards
Hello,
We have updated WPBakery plugin to fix that js error and you can edit the element http://prntscr.com/nx5dcb but we found that there is no option to disable that switcher and plugin author confirmed that https://codecanyon.net/item/gmaps-for-visual-composer/16393566/comments?page=2&filter=all#comment_22211582
Regards
Hello,
You are welcome!
Regards
Hello,
Dashboard access is missing. Provide also Dashboard access to your site.
Regards
Hello,
Every single demo that you see is the XStore theme with a different combination of the main options. So, there is no option to install the different version for the simple page only. You can change some options for the imported home pages (like header type, header color scheme etc http://prntscr.com/nx55dg ) but not all of them.
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Hello,
Sorry, but I did not tell you that we plan to release the new theme soon http://prntscr.com/nx4yit
Actually, we don’t plan new themes in the nearest future. Probably you did not read my message attentively.
Regards
Hello,
Try this one
.single-product-page .span6 .price, .single-product-page .product-info .button {
float: none;
}
.single-product-page .product-info .product_meta {
text-align: center;
}
Regards
Hello,
We can see the js error in the console and can’t check the map settings http://prntscr.com/nx4qlk
Please, admin permissions for our user to allow us to check plugins that you use and other options that may cause that js error.
Regards
Hello,
Go to Static Block > edit footer burger block and choose the menus what you want to show http://prntscr.com/nx45nj
At this moment the same menu is chosen in settings of both elements just like an example.
Regards
Hello,
We can’t check your site because of the maintenance mode. The second link does not work. Anyway, try the following code (Theme Options > Custom CSS)
.wp-picture .post-categories {
display: none;
}
Regards
You are welcome!
Regards
Hello,
Theme purchase code is registered, so you should have access to plugins that come bundled with XStore theme https://www.8theme.com/downloads
What plugins do you have there? Provide me screenshot, please.
Regards
Hello,
We would recommend you to place the translation files in /wp-content/languages/themes/
(xstore-sl_SI.po, xstore-sl_SI.mo), in other case you will lose translation after theme update. Check translation now.
Regards
You are welcome!
Regards
Hello,
Add the following custom to child theme style.css
.single-product-page .product-info .product_meta h4 {
display: none;
}
Regards
Hello,
1) Does not work https://gyazo.com/ba0d4bd7d23949c70f1367c8f7f9ddd4
2) Because of the code in your child theme functions.php https://gyazo.com/4a3029280fdff8eeee688320c14bb437
Keep only default WC action to show it https://gyazo.com/917461f92ac27350a065e907202ca2a3
Regards