Forum Replies Created

Viewing 30 posts - 21,271 through 21,300 (of 30,391 total)
1 2 3 … 709 710 711 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2019 at 18:45

    Hello,

    To enable “Add to cart button” go to Theme Options > Product page layout > Show “Add to cart” button > On.

    To show product short description on grid add the following custom CSS to Theme Options > Custom CSS

    .products-grid .product-excerpt,.slide-item .product .product-excerpt{
    display: block;
}

    Unfortunately, there is no option to show SKU on the grid. It could be implemented by additional customization only that is outside the scope of our support. Submit additional customization request here https://wpkraken.io/?ref=8theme

    Regards

    #216751 Copied In reply to: asking in the circle
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2019 at 18:36

    Hello,

    Sorry but I don’t see the difference in menu styles https://gyazo.com/16bd44eabee9364f0649a29e5f25f5ce
    Have you sorted out?

    Regards

    #216750 Copied In reply to: Menu is different
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2019 at 15:14

    Hello,

    Provide link to site where you are using our theme and WP Dashabrod access. We’ll check and help you.

    Regards

    #216746 Copied In reply to: my woocommerce add to cart is only appearing in product page. not on front pag
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2019 at 15:13

    Hello,

    Did you add these buttons by third-party plugins? There is no such option by default in our theme, that’s why it does not have special styles. We can provide you custom CSS code but we need to check the site where you use our theme and have that button. Have you removed our theme from your domain? I don’t see it there anymore.

    Regards

    #216745 Copied In reply to: quick buy for woocommerce button
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2019 at 15:08

    Hello,

    If you click on the product you are redirected to single product page https://gyazo.com/1f1fd2f2b061cb893a79d6fcc352bb91
    We don’t see any redirect to cart or checkout. So, I don’t understand your issue. Could you explain in more details, please? Maybe provide screenshot or video for better understanding.

    Regards

    #216744 Copied In reply to: Product click not display detail of product
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2019 at 15:08

    Hello,

    If you click on the product you are redirected to single product page https://gyazo.com/1f1fd2f2b061cb893a79d6fcc352bb91
    We don’t see any redirect to cart or checkout. So, I don’t understand your issue. Could you explain in more details, please? Maybe provide screenshot or video for better understanding.

    Regards

    #216743 Copied In reply to: Product click not display detail of product
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2019 at 15:04

    Hello,

    I think this is related to your CDN. Could you disable it during development process?

    Regards

    #216742 Copied In reply to: Change Font Style
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2019 at 09:39

    Hello,

    You can use Lightshot screenshot extension https://app.prntscr.com/ and share the link to your images here.

    Regard

    #216731 Copied In reply to: Purchase Code for Automatic Updates
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 5, 2019 at 18:07

    Hello,

    Go to Theme Options > Footer > Footer Styling. There you’ll find options to change the text color scheme and bg color.

    Regards

    #216660 Copied In reply to: Change Font Style
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 5, 2019 at 18:04

    Hello,

    Calm down, please! You submitted topic and got the answer within 30 mins.
    Once you submit the request via the contact form you get the general email that your request was sent to form owner. Once we get the email from you via the contact form and send you the answer you will get our email, won’t you?
    “we don’t know what your problem is here with the support and suggest” we never sent you such words.
    Lightshot screenshot tool – https://app.prntscr.com/en/index.html You may also use any other service to make screenshots with share option (Gyazo https://gyazo.com/ etc), choose the one that is most suitable for you.
    You can even make screenshot and upload it to your WP and send us just link to image… So, there are a lot of ways to share image.

    From your screenshot I see that very likely Theme Options import get failed and the correct home page is not chosen in Settings > Reading > Front Page. That’s all.
    Provide us with temporary Dashboard access in your topic and we’ll fix it in no time. I don’t think there is no need to duplicate conversations. Use the forum to reply.

    Regards

    #216658 Copied In reply to: problems uploading this garbage theme XStore Responsive Multi-Purpose (homebox)
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 5, 2019 at 16:50

    Hello,

    1) Go to Appearance > Customize > WooCommerce > Product Images > set product thumbnails width 346px. Regenerate thumbnails after that.
    2) Why did you copy a whole style.css file from old parent theme to child theme http://prntscr.com/ob2yso ? It causes the issue. Please, place back the correct child theme style.css and add only styles that you want to change, not all the styles. For example, http://prntscr.com/ob300p

    Regards

    #216654 Copied In reply to: Missing icons in the '[8theme] products' element for wpbakery
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 5, 2019 at 16:40

    Hello,

    You are welcome! Appreciate your warm thoughts!

    Regards

    #216653 Copied In reply to: iframe is not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 5, 2019 at 16:38

    Hello,

    Do you use CDN? Clear CDN cache or prevent caching of wp-content/uploads/xstore/options-style.min.css file. Also, make sure that necessary font-family (Montserrat) is chosen in Theme Options > Typography.

    Regards

    #216652 Copied In reply to: Change Font Style
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 5, 2019 at 16:20

    Hello,

    You can use support forum and also contact us using contact form (you’ll get the answer to your email) and you always get a reply within 24hours! If you need to add screenshots you can use any cloud service, for example, Lighshot screenshot and provide links here, so we don’t understand why this is problem for you.

    Anyway, provide us with:
    1) Dashboard access to your site in Private content area
    2) screenshots of your issues
    3) Detailed information about problems that you have would be more appreciated than a lot of text without a clear description of the issue. Hope for your understanding.
    And our support staff will help you ASAP.

    Regards

    #216648 Copied In reply to: problems uploading this garbage theme XStore Responsive Multi-Purpose (homebox)
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 5, 2019 at 14:59

    Hello,

    It works. But we found that you are using CloudFlare and we won’t see any changes. Could you, please, enable dev mode in CloudFlare options and also enter your API http://prntscr.com/ob1dka to allow us to clear CDN cache.

    Regards

    #216646 Copied In reply to: sidebar on not behaving like it should when duplicating a page with wpml
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 5, 2019 at 11:31

    Hello,

    Go to Appearance > Themes > install and activate default WooCommerce theme – Storefront and test if you have the same problem with the default theme. Reply back in case this issue appears only when our theme is activated.
    You bought our theme and you are a customer of the Envato but if you found issue with some default WooCommerce option and if problem appears even when the default theme is activated WC plugin support should be able to help https://wordpress.org/support/plugin/woocommerce/ Did you post the question there or used contact form on the WC official site?

    Regards

    #216642 Copied In reply to: WooCommerce – cost for the shipment z
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 5, 2019 at 11:23

    Hello,

    I have installed W3 Total Cache plugin (free plugin). There is also a very good solution – WPRoket plugin but it’s paid plugin.

    Regards

    #216641 Copied In reply to: the website is slow
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 5, 2019 at 07:27

    Hello,

    You are welcome!

    Regards

    #216633 Copied In reply to: A lot of problems with the 5.0 version of the theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 5, 2019 at 07:26

    Hello,

    Go to Dashboard > Users > create a new user with admin permission for our support. You’ll be able to remove it once we finish the installation.
    Contact your hosting provider to get FTP access to your WP installation. Provide this information in private content area. Also, tell me what Royal demo do you want to install https://www.8theme.com/demo/royal/preview/ ?

    PHP version should be 5.6 or higher.

    Regards

    #216632 Copied In reply to: Your current theme has errors. Reverting to default theme.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 4, 2019 at 17:49

    Hello,

    Provide us temporary Dashboard and FTP access to your site, please. We’ll check and help you. What version of our theme do you prefer to install?

    Regards

    #216619 Copied In reply to: Your current theme has errors. Reverting to default theme.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 4, 2019 at 17:47

    Hello,

    Oh, sorry. Seems I misunderstood where exactly you want to change the number. I’ll inform developers and will reply you back once they fix.

    Regards

    #216617 Copied In reply to: A lot of problems with the 5.0 version of the theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 4, 2019 at 17:47

    Hello,

    Oh, sorry. Seems I misunderstood where exactly you want to change the number. Fixed.

    Regards

    #216618 Copied In reply to: A lot of problems with the 5.0 version of the theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 4, 2019 at 17:39

    Hello,

    I’ll pass this request to our developers but can promise nothing. Also, check your site on mobile devices after customization you did. Update styles for all the devices using media queries.

    Regards

    #216616 Copied In reply to: add description to categories
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 4, 2019 at 17:37

    Hello,

    1) First of all, check all the images that you use and optimize them. For example, check the logo optimization, using Tinypng https://tinypng.com/ you can save up to 99% http://prntscr.com/oamfmv reduce the page size and it will be loaded faster.
    2) Use the appropriate format for the images, for example, compare jpg and png http://prntscr.com/oamjjn
    3) Install cache plugin and you’ll get much better results https://tools.pingdom.com/#5aef761b53400000

    If you need advanced help with site installation we would recommend to contact optimization experts https://wpkraken.io/?ref=8theme because we are theme developers and can help you with theme options only, we are not the site optimization experts, unfortunately.

    Regards

    #216615 Copied In reply to: the website is slow
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 4, 2019 at 17:10

    Hello,

    1) If you do this on the same domain it’s ok, there is no problem with this.
    2) You can use the same purchase code for both installations: localhost and live server if this is the same project.

    Regards

    #216613 Copied In reply to: How to deal with the product code on reinstalling the theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 4, 2019 at 16:43

    Hello,

    Yes, we have been working. Check site now. http://prntscr.com/oalqes changes we made.

    Regards

    #216611 Copied In reply to: A lot of problems with the 5.0 version of the theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 4, 2019 at 15:07

    Hello,

    Sorry, but WordPress does not allow editing of the Blog page to add any content via Pages > edit blog page. If you have PHP and CSS skills you may create widget area and display it for the blog page below the page heading and before the page content. Or submit customization request here https://wpkraken.io/?ref=8theme

    Regards

    #216609 Copied In reply to: Custom text in blog page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 4, 2019 at 14:59

    Hello,

    FTP is ok but Dashboard access is incorrect http://prntscr.com/oake8p
    Please, provide the correct password for the Dashboard to check your problem in more details.

    Regards

    #216608 Copied In reply to: sidebar on not behaving like it should when duplicating a page with wpml
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 4, 2019 at 10:28

    Hello,

    Only by additional customization. You can submit customization request here.

    Regards

    #216584 Copied In reply to: add description to categories
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 4, 2019 at 09:46

    Hello,

    For that title, I would recommend you to duplicate it and reduce the size for the second one. Display one for the desktop only, the other one – for mobile http://prntscr.com/oafbrr
    For the left/right large padding/margin I would recommend you to use either vw http://prntscr.com/oafcpx or offset option http://prntscr.com/oafdm8
    Check the page now.

    Regards

    #216582 Copied In reply to: Mobile Formatting Help
  • 1 2 3 … 709 710 711 … 1,012 1,013 1,014
    Viewing 21,300 results - 21,271 through 21,300 (of 30,391 total)
Viewing 30 posts - 21,271 through 21,300 (of 30,391 total)
1 2 3 … 709 710 711 … 1,012 1,013 1,014

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