Hello,

If you click on the product you are redirected to single product page https://gyazo.com/1f1fd2f2b061cb893a79d6fcc352bb91
We don’t see any redirect to cart or checkout. So, I don’t understand your issue. Could you explain in more details, please? Maybe provide screenshot or video for better understanding.

Regards

Hello,

You can use Lightshot screenshot extension https://app.prntscr.com/ and share the link to your images here.

Regard

Hello,

Calm down, please! You submitted topic and got the answer within 30 mins.
Once you submit the request via the contact form you get the general email that your request was sent to form owner. Once we get the email from you via the contact form and send you the answer you will get our email, won’t you?
“we don’t know what your problem is here with the support and suggest” we never sent you such words.
Lightshot screenshot tool – https://app.prntscr.com/en/index.html You may also use any other service to make screenshots with share option (Gyazo https://gyazo.com/ etc), choose the one that is most suitable for you.
You can even make screenshot and upload it to your WP and send us just link to image… So, there are a lot of ways to share image.

From your screenshot I see that very likely Theme Options import get failed and the correct home page is not chosen in Settings > Reading > Front Page. That’s all.
Provide us with temporary Dashboard access in your topic and we’ll fix it in no time. I don’t think there is no need to duplicate conversations. Use the forum to reply.

Regards

Hello,

You are welcome! Appreciate your warm thoughts!

Regards

Hello,

You can use support forum and also contact us using contact form (you’ll get the answer to your email) and you always get a reply within 24hours! If you need to add screenshots you can use any cloud service, for example, Lighshot screenshot and provide links here, so we don’t understand why this is problem for you.

Anyway, provide us with:
1) Dashboard access to your site in Private content area
2) screenshots of your issues
3) Detailed information about problems that you have would be more appreciated than a lot of text without a clear description of the issue. Hope for your understanding.
And our support staff will help you ASAP.

Regards

Hello,

Go to Appearance > Themes > install and activate default WooCommerce theme – Storefront and test if you have the same problem with the default theme. Reply back in case this issue appears only when our theme is activated.
You bought our theme and you are a customer of the Envato but if you found issue with some default WooCommerce option and if problem appears even when the default theme is activated WC plugin support should be able to help https://wordpress.org/support/plugin/woocommerce/ Did you post the question there or used contact form on the WC official site?

Regards

Hello,

You are welcome!

Regards

Hello,

Provide us temporary Dashboard and FTP access to your site, please. We’ll check and help you. What version of our theme do you prefer to install?

Regards

Hello,

Oh, sorry. Seems I misunderstood where exactly you want to change the number. Fixed.

Regards

Hello,

1) First of all, check all the images that you use and optimize them. For example, check the logo optimization, using Tinypng https://tinypng.com/ you can save up to 99% http://prntscr.com/oamfmv reduce the page size and it will be loaded faster.
2) Use the appropriate format for the images, for example, compare jpg and png http://prntscr.com/oamjjn
3) Install cache plugin and you’ll get much better results https://tools.pingdom.com/#5aef761b53400000

If you need advanced help with site installation we would recommend to contact optimization experts https://wpkraken.io/?ref=8theme because we are theme developers and can help you with theme options only, we are not the site optimization experts, unfortunately.

Regards

Hello,

Yes, we have been working. Check site now. http://prntscr.com/oalqes changes we made.

Regards

Hello,

FTP is ok but Dashboard access is incorrect http://prntscr.com/oake8p
Please, provide the correct password for the Dashboard to check your problem in more details.

Regards

Hello,

For that title, I would recommend you to duplicate it and reduce the size for the second one. Display one for the desktop only, the other one – for mobile http://prntscr.com/oafbrr
For the left/right large padding/margin I would recommend you to use either vw http://prntscr.com/oafcpx or offset option http://prntscr.com/oafdm8
Check the page now.

Regards

Hello,

If you check the queries list you’ll find that almost all the queries are related to WooCommerce and other plugins. Few queries related to our theme can’t be reduced because it’s needed to show products.

Regards

Hello,

Then keep this option disabled https://prnt.sc/oa4mg2
If the search by SKU is enabled you get the every separate product variation on the grid because it has different SKU and SKU includes the keyword.
Check the search now.

Regards