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Topic: Problem with License renew support

antonylai

Participant

July 1, 2019 12:47 pm

Hi,

Yesterday i found my page broken. I checked my account, and noticed my x-store theme has expired. I renew support but the website still can’t fix well. All the design was changed and can’t use WPBakery Page Builder to design page . What’s happen ?
Site URL: hidden
Theme version: x-store1.2.2
WooCommerce version: 3.6.4

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Olga Barlow

Support staff

July 1, 2019 12:52 pm

Hello,

Provide temporary Dashboard and FTP access to your site to check the problem in more details, please.

Regards

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antonylai

Participant

July 1, 2019 2:07 pm

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

July 1, 2019 4:18 pm

Hello,

Problem was caused by Autoptimize plugin. Probably one of the third-party plugins that you use does not support either CSS or JS minification. Try another caching plugin or disable third-party plugins one by one to find out which one ( or a few maybe) does not support Autoptimize plugin and exclude that plugin from caching and minification.

Regards

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antonylai

Participant

July 14, 2019 10:47 am

Hi,

Thank you. I fixed my website. : )

Thank you

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Rose Tyler

Support staff

July 14, 2019 10:58 am

Hello,

You’re welcome!
I am glad that you sorted out.
Feel free to ask if you have any other questions.

Regards

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