Problem with License renew support - by antonylai

This topic has 6 replies, 3 voices, and was last updated 5 years ago ago by Rose Tyler

  • Avatar: antonylai
    antonylai
    Participant
    July 1, 2019 at 12:47

    Hi,

    Yesterday i found my page broken. I checked my account, and noticed my x-store theme has expired. I renew support but the website still can’t fix well. All the design was changed and can’t use WPBakery Page Builder to design page . What’s happen ?

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2019 at 12:52

    Hello,

    Provide temporary Dashboard and FTP access to your site to check the problem in more details, please.

    Regards

    Avatar: antonylai
    antonylai
    Participant
    July 1, 2019 at 14:07
    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2019 at 16:18

    Hello,

    Problem was caused by Autoptimize plugin. Probably one of the third-party plugins that you use does not support either CSS or JS minification. Try another caching plugin or disable third-party plugins one by one to find out which one ( or a few maybe) does not support Autoptimize plugin and exclude that plugin from caching and minification.

    Regards

    Avatar: antonylai
    antonylai
    Participant
    July 14, 2019 at 10:47

    Hi,

    Thank you. I fixed my website. : )

    Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2019 at 10:58

    Hello,

    You’re welcome!
    I am glad that you sorted out.
    Feel free to ask if you have any other questions.

    Regards

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