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Viewing 30 posts - 20,011 through 20,040 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 18:11

    Hello,

    Edit the page where you want to remove the header > edit the page custom CSS http://prntscr.com/pdywv9 and add the following code

    .menu-wrapper, .navbar-header.navbar-right {
        display: none !important;
    }
    .template-container .header-wrapper .header .header-logo {
        text-align: center;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 18:00

    Hello,

    1) What is your default language? Go to Theme Options > WoCommerce > Shop > Empty cart content and change the text by the text on your language. Save.
    2) Go to WPML string translation and finish the translation of your new text to other languages.
    The same situation with all the texts that you can manually edit via theme options like newsletter title or All departments text etc.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 17:55

    Hello,

    Yes, if you changed the folder name then you may face this issue with the import file. I have sent your issue to our developers. I’ll inform you once get the answer with solution from them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 17:52

    Hello,

    Provide us with Dashboard and FTP access to your site and we’ll help you with the update. Don’t forget to make a backup before you reply back with credentials.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 17:51

    Hello,

    1) Problem is not related to the number of categories it’s related to one of the third-party plugins that you use – Jetpack by WordPress.com. Once we disable plugin everything is ok. It seems this plugin conflicts with some WPBakery builder scripts. Contact plugin developer to fix this.
    2) It’s related to general site speed and time of script loading time. Script closes the categories and while it’s loading you see them opened. Install cache plugin, optimize images to reduce the page size – speed up your site to avoid this effect http://prntscr.com/pdym9e

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 17:37

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 17:36

    Hello,

    Instagram widget/element does not crop images and never cropped, it displays images user posted, if you post the vertical images you’ll get them, post the square images at your Instagram and you’ll get clean grid.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 17:34

    Hello,

    1) Widget areas are empty http://prntscr.com/pdydnh Add the text widget with copyrights there.
    2) Go to WooCommerce > Settings > Accounts and Privacy > enable registration on the My account page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 17:31

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 17:31

    Hello,

    Problem with qTranslate could be related to its version, as we can see plugin author did not release new updates too long. So, check the other plugins https://wordpress.org/plugins/wp-multilang/ , https://wordpress.org/plugins/wpglobus/ if they will suit your needs.
    Our theme is translation ready and it’s 100% compatible with the most popular plugins like WPML and Polylang, but we can’t test our theme with all the available WordPress plugins, hope you understand. Users search additional plugins by themself because every site owner has his own requirements. We are theme developers, we could help you if you face plugin compatibility problem that appears with our theme only but you sure and checked that plugin works fine with the default theme. Then you need to provide us with screenshots that options works fine with the default theme, provide screenshots or video that it does not work with our theme and we’ll do our best to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 17:19

    Hello,

    1) Seems you did not replace all the urls while moving from old domain to the new one and the image from the previous url was not loaded. I just re-added the logo and it displays fine.

    2), 3) Theme Options > WooCommerce >Shop Elements > Variation Swatches > http://prntscr.com/pdxxzj

    3) We have added custom code to display tooltip for mobile. Check now.

    4) Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product. and WooCommerce does not have option to choose the query type. If you want to you can disable the related products in the Theme Options > WooCommerce > Single product > Related products and enable the upsell products Theme Options > WooCommerce > Single product > Single product layout > Location Of Upsell Products > After content and add the upsells for your product.

    5) a) First of all, optimize all the images that you have on your site http://prntscr.com/pdy3mt You can reduce the page size and it will increase the site speed.
    b) Also, check the list of activated plugins: disable all the plugins that you don’t really use, every additional plugin calls the additional JS and CSS that slows down the page.
    c) Install cache plugin
    d) If it does not help check the server related params.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 16:52

    Hello,

    Use the bottom header area to add the HTML element with revolution slider shortcode.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 16:50

    Hello,

    Add the following code to child theme style.css

    .type-color:after,
    .type-image:after,
    .sten-li-disabled:after {
    display: block;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 16:44

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 16:30

    Hello,

    You used the 5.4 version of XStore theme, if you check the changelog https://xstore.8theme.com/update-history/ you’ll see that the required version of core plugin is 1.2.3 http://prntscr.com/pdxc3r, not 1.0.23!
    We have updated our theme and plugin to latest version. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 16:13

    Hello,

    We have imported content from our demo. Edit the mega menu to change links from our site to your pages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 16:01

    Hello,

    We have finished. We have updated theme to the latest version 6.1.2 and also added fix. This fix will be included in next 6.1.3 update of our theme.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 15:30

    Hello,

    1) If you have already bought the theme you get lifetime access to theme updates and don’t need to buy the new license just to get the update.
    2) Never update XStore core plugin without theme update. Always check the changelog and the necessary version of the core plugin for your theme version https://xstore.8theme.com/update-history/
    3) Now you need either downgrade XStore core plugin or upgrade theme using auto-update (Dashboard > Updates) or manual FTP way.
    4) If you need help with theme update provide us with Dashboard and FTP access to your site and well help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 15:26

    Hello,

    2) Fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 15:18

    Hello,

    We have released the new update where fixed your bug and also added option to make the sidebar as the sticky filter icon, check the demo from mobile https://xstore.8theme.com/demos/2/home-decor/shop/
    So, update the theme and XStore core plugin to the latest version to get this new option and fix of the scroll problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 12:44

    Hello,

    We have updated import files at the Downloads section. Now archive includes Minimalist Outfits and Home decor demos import.

    After migration to the Kirki framework to import theme option you should use options.dat file http://prntscr.com/pdtjwl There is no json import file anymore for new versions. So, if you are using the latest version of our theme and trying to import the options.dat file you should not face any issues with uploading of this file.

    Besides, if you import demo via XStore > Install Demos all the options imported ok but if you use manual import we found that some previous options that were not changed in the file you imported do not change (for example you had the red color for buttons but the new version use the default color and don’t have any custom color in settings then after import of the new option the previously selected red color won’t be overwritten by the empty value)
    We are working to fix this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 12:26

    Hello,

    1) You can manage image size that you want to display there in element setting and it’s not related to theme update. Not there was medium size 300px width, that’s why you see the images centered within block width that is much bigger – 555px. I have changes the size of the images there. Check now.
    2) I have passed your issue with the continue reading button to our developers. Once they fix the problem I’ll inform you. Don’t change access before this.
    3) You have added the hashtag to the Instagram element settings that does not exist, that’s why you got that bug. I have removed the hashtag and it works fine.
    4) Menu is fixed. Seems styles of your child theme had less priority than the optimized file of our theme. Check the menu now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 11:13

    Hello,

    No, that version does not include fix because our developers continue their work on your site, we need a little bit more time to find out. Sorry for this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 11:11

    Hello,

    Sometimes we get too many requests and response time is longer than we would like to be.
    We are working on improvements of our theme, especially header builder and it causes some issues with previously stable options like search. But we hope that within 1-2 weeks we’ll be able to normalize this situation. Search by custom post type is a specific feature because we can’t foresee how every customer creates the custom post type, so we could implement search option out of the box only for known posts types: pages, posts, products.

    Also, would suggest you to check our header builder feature on your test site (if you changed the header.php file in child theme remove it to be able to build the new header, because that file is out of date and won’t allow to work header builder correctly)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2019 at 09:52

    Hello,

    We found that you left 1-star rating for our theme https://themeforest.net/ratings/3047964
    We are very upset about this situation! Our theme includes different types of search and it’s not limited compare to other themes.
    Previously described problem (when you found the only post but then were redirected to product page) we’ll fix in one of the next updates. Anyway, I would like to clarify another thing: 1) is it ok for you that if you find both types – products and posts – then you are redirected to products by click on enter?
    2) would you be able to change the rating once we fix the mentioned issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2019 at 20:22

    Hello,

    Our theme is RTL ready and includes more than 20 translations https://github.com/OlgaBarlow/Translation-of-Xstore-theme/tree/master/Xstore
    You can easy translate theme to any language you need. Use qTranslate or Polylang to create site with 2 or more languages if you don’t plan to buy WPML plugin. If you need any detailed information on how to work with for example Polylang plugin you can always contact plugin author. We are always ready to help you with any questions related to the translation our theme strings, with all the built-in theme options but follow the recommendations. If you want to create site with a few languages at the same time use special plugins for these purposes, like you use WooCommerce to create products.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2019 at 19:47

    Hello,

    We are not developers of the Infinite Scroll and Ajax pagination plugin. You need to contact plugin author if you need any improvements of plugin functionality https://codecanyon.net/item/woocommerce-infinite-scroll-and-ajax-pagination/10192075

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2019 at 19:41

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2019 at 19:32

    Hello,

    By default search searches by products when you click at the search button and if you check the link attentively you’ll see post_type=product&product_cat=0 If you don’t need the search by product just disable it in the search settings http://prntscr.com/pdirng .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2019 at 19:25

    Hello,

    Use theme options for the menu http://prntscr.com/pdio8k

    Regards

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Viewing 30 posts - 20,011 through 20,040 (of 30,391 total)
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