Use robots.txt file to prevent some directories from indexing.
Regards
Olga Barlow
Participant
November 2, 2019 at 20:09
Hello,
We checked your site and found that even your backend loads for ages, our theme could not be the reason of this, enable the default WordPress theme and check http://prntscr.com/prmbvo . Contact your hosting provider to solve the problem with the site speed.
Regards
Olga Barlow
Participant
November 2, 2019 at 19:55
Hello,
Provide us with Dashboard and FTP access to your site. We’ll try to help you.
We suppose that issues could be related to PHP Memory limit, in addition, we would recommend you to use up to date version of DB http://prntscr.com/prlyv0
Contact your hosting provider and ask to increase the PHP memory limit and also ask the server error logs. They will help you to understand the reason of the white screen.
Regards
Olga Barlow
Participant
November 2, 2019 at 19:20
Hello,
Your site looks in the following way from our mobile device http://prntscr.com/prlqxd
Have you tried to check the site from another device where you did not open the site before?
Regards
Olga Barlow
Participant
November 2, 2019 at 19:13
Hello,
Did you use Latin characters for the product attributes slug or Arabic?
Regards
Olga Barlow
Participant
November 2, 2019 at 19:11
Hello,
Did you change the Dashboard access? We can’t log in anymore to finish tests.
Regards
Olga Barlow
Participant
November 2, 2019 at 18:55
Hello,
We do not manage the clients’ websites, so don’t have information how that happened.
We have passed your issue with the product to our developers and I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
November 2, 2019 at 18:44
Hello,
Thank you for using our theme! If you plan new projects we would also draw your attention to our XStore theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546
Unfortunately, Royal theme does not have option to apply different headers for the different portfolio projects (XStore theme has such option) and if you want to implement this for Royal you need to submit additional customization request to WPKraken team.
Or if you just plan to start the project we are ready to exchange Royal to XStore theme that has this option.
WPSSO Schema JSON-LD Markup plugin generates the error on the single product page http://prntscr.com/pq7wd9 If the plugin is disabled you have only 3 warnings http://prntscr.com/pq7ww8 So, keep plugin disabled and start the new check.
What those warnings mean:
– your product does not have reviews and ratings http://prntscr.com/pq7xfn Once users leave the reviews and rating these 2 warnings for the product will disappear. Our theme is not responsible for how your users add the reviews/ratings.
– “This Product is missing a global identifier (e.g. ISBN, mpn or gtin8)” – WooCommerce does not have option to add the ISBN, mpn or gtin8, so if your products have this information and you want to add it look for an additional plugin if not then just ignore this warning.
In general, the theme is not responsible for schema for the products, it’s WooCommerce plugin area.
Regards
Olga Barlow
Participant
October 30, 2019 at 11:37
Hello,
Contact Cloudflare CDN support to get information on how to suspend the CDN on your site. We are theme developers and we could guide you about for theme settings.
Waiting for your confirmation that CDN is disabled to take a closer look at your problem. And don’t forget to tell me “do both sites use the same server/hosting provider”?
Regards
Olga Barlow
Participant
October 30, 2019 at 11:32
Hello,
1) The message that users get after sign up you can change in the form settings http://prntscr.com/pq2da5
2) Have you read the MailChimp documentation and created confirmation email https://kb.mc4wp.com/customising-confirmation-email/ in your MailChimp account area?
MailChimp plugin is recommended plugin but we are theme developers, we are not plugin developers, that’s why we would be very grateful if you try to read the plugin documentation, try to search the necessary information first http://prntscr.com/pq2l56 before contact theme support about plugin options. Thank you for understanding.
Regards
Olga Barlow
Participant
October 30, 2019 at 10:59
Hello,
Contact your hosting provider and ask if everything is ok with the permissions on your server. We tried to enable WP debug and got error http://prntscr.com/pq20gw
We tried to install Error Log Monitor plugin and faced error http://prntscr.com/pq21fz So, if FB login worked before but suddenly stopped I suppose it could be related to your server settings.
Regards
Olga Barlow
Participant
October 30, 2019 at 10:00
Hello,
1) You did not follow my suggestion and I still can see that you use CDN http://prntscr.com/pq1212 Can you disable it to test the site speed without CDN?
2) I can’t login to your Dashboard http://prntscr.com/pq0zpy Provide the correct access to your site after you finish the step 1)
Regards
Olga Barlow
Participant
October 29, 2019 at 19:22
Hello,
The first thing that we noted is that site you provided uses the CDN and does not use the cache, another your site (faster) uses the cache but does not have CDN. So, try to disable the CDN and install cache plugin at the first site. After that provide us with WP Dashboard access to your site and we’ll continue investigation why this site is slower than the previous one because the new version of our theme should demonstrate better results.
Also, tell me if both sites use the same server/hosting provider?
Regards
Olga Barlow
Participant
October 29, 2019 at 18:57
Hello,
Add the following code to Theme Options > Custom CSS
.menu-icon:before {
color: #d42b2b;
}
Regards
Olga Barlow
Participant
October 29, 2019 at 18:48
Hello,
Meanwhile, you told us that you tested with the default theme but seems you did not because we enabled the default theme Storefront (the official theme of WooCommerce plugin developers) and faced the same http://prntscr.com/pprq2a
Also, we found that problem appears when the Product Code for WooCommerce plugin is enabled. So, contact plugin author to fix the issue!
Regards
Olga Barlow
Participant
October 29, 2019 at 18:37
Hello,
You are using our of date version of WooPress theme that could conflict with the latest version of WooCommerce plugin. First of all, we need to update theme but we can’t do this without FTP access to your site. So, provide the access to allow us update theme and finish investigation.
Tell me, please, if you did any changes in the woopress theme files? If yes then move them all to child theme https://www.8theme.com/demo/docs/woopress/Theme_Installation/Child_Theme because you will lose all the modification made in theme files after theme update.
Regards
Olga Barlow
Participant
October 29, 2019 at 18:04
Hello,
1) Change permission to admin for our user because we are not able to check the backend settings of our theme or install cache plugin for example to speed up the site.
2) “menu alignment and some pages related to woocommerce store” – are you talking about mobile version only or also about the desktop? Could you provide links to pages where you have the problems and send screenshots of these problems using the Lightshot screenshot tool https://app.prntscr.com/en/index.html for better understanding?
Regards
Olga Barlow
Participant
October 29, 2019 at 17:56
Hello,
Oh, no don’t use such global classes as .col-md-7 and .col-md-5 These classes are default bootstrap classes and used through all the site for many different elements!
Use the deep structure to apply new styles for that table only, like .checkout.woocommerce-checkout .col-md-5 and.checkout.woocommerce-checkout .col-md-7
Olga Barlow
Participant
October 29, 2019 at 17:43
Hello,
In first message you asked about white bg and not you changed it back to red..
Red bg is set for the active menu subitems and for the subitems on hover. Every of the menu subitems has the “current-menu” class http://prntscr.com/ppqrm3 so, theme applies styles for every menu subitem. We checked these menu subitems and found that this is a link to the same page that’s why you have that effect.
Olga Barlow
Participant
October 29, 2019 at 17:22
Hello,
Login button in the popup disappears if Social Login, Social Sharing by miniOrange plugin is enabled. Once we disabled plugin button is there http://prntscr.com/ppqi3i
But still don’t understand why the login does not work because screenshots you provided display correct settings. Provide us with FTP access to check problem in more detail.
