Provide us with Dashboard and FTP access to your site, please. We’ll check. reCAPTCHA should be enabled to allow us to test.
Regards
Olga Barlow
Participant
November 5, 2019 at 10:26
Hello,
Dashboard access is incorrect. Please, check and reply back with the correct one. We’ll check if this issue could be fixed from our side or if this is something that the plugin author should customize in plugin files.
1) Make sure that CMB2 plugin is installed and activated to have the 8theme options for the pages/projects/products/posts
2) Go to WPBakery > Role Manager > make sure that editor is enabled for the static blocks and not just for the pages https://www.8theme.com/documentation/xstore/support/static-blocks/
3) We did not save your login details, so can’t log in to check.
Regards
Olga Barlow
Participant
November 4, 2019 at 19:17
Hello,
This is just an informative message. If you did not activate the theme on other sites then just move on, go to Dashboards > Updates > update Core plugin. Don’t forget that if you plan to use XStore core 1.4.5 then the theme version should be 6.1.5 in other case plugin won’t work!
Regards
Olga Barlow
Participant
November 4, 2019 at 18:33
Hello,
Check the description now.
Regards
Olga Barlow
Participant
November 4, 2019 at 18:25
Hello,
Allow our FTP user to edit and save files, please. We can’t test anything because get the error every time while saving file http://prntscr.com/pscyv8
Regards
Olga Barlow
Participant
November 4, 2019 at 18:19
Hello,
You can disable this effect by disabling the option in Theme Options > WooCommerce > Single product > Single product layout > Fixed Product Image > Off.
Regards
Olga Barlow
Participant
November 4, 2019 at 18:16
Hello,
1) Contact WooCommerce gateway PayPal express checkout plugin to fix the js error that appears in console http://prntscr.com/psct2q because this js error may cause different issues for other scripts on the page.
2) Of course, you should have both descriptions if you filled the short description and long description fields. Provide us with temporary Dashboard and FTP access to your site to check why you don’t have both descriptions.
Regards
Olga Barlow
Participant
November 4, 2019 at 18:03
Hello,
1) We accepted your refund. Thank you for purchasing the XStore license.
2) Yes, you can edit and apply it from the header builder settings.
Feel free to contact us if you need any other help with the XStore or WooPress theme.
Regards
Olga Barlow
Participant
November 4, 2019 at 18:01
Hello,
1) Provide us with link to this product
2) Provide us with screenshot of the error message
3) Provide us with Dashboard and FTP access to your site to check and help if problem is related to our theme.
Regards
Olga Barlow
Participant
November 4, 2019 at 17:58
Hello,
To disable the share icons on the single product page go to Theme Options > Single product > Show share buttons > Off.
If you want to add the icons you can use the short description field of the single product. In case you want to add any content at the same place where the share icons were then you should have PHP skills, not just CSS. Use WooCommerce visual hooks https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/
If you need help with additional customization submit request here.
Regards
Olga Barlow
Participant
November 4, 2019 at 17:49
Hello,
Problem caused by WooCommerce Multilingual plugin http://prntscr.com/pscf21
It generated the fatal error because of the out of date version http://prntscr.com/pscfwt
We have updated your third-party plugin and everything is ok.
We have re-selected font in Theme Options and don’t see problem anymore. Check now and let me know if everything is ok from your side.
Regards
Olga Barlow
Participant
November 4, 2019 at 16:07
Hello,
We can see 33 Instagram feed on the page you provided. Have you sorted out?
Regards
Olga Barlow
Participant
November 4, 2019 at 15:57
Hello,
Can’t check your site because of Maintenance mode http://prntscr.com/psashp
Provide us with temporary Dashboard access to check your site and help you.
Regards
Olga Barlow
Participant
November 4, 2019 at 15:55
Hello,
If you update XStore core plugin to version 1.4.5 then XStore theme version should be 6.1.5, not 6.1.4. Have you updated theme to version 6.1.5?
Regards
Olga Barlow
Participant
November 4, 2019 at 15:53
Hello,
What exactly do you want to change: search color, text, move it above the menu, change the position of the search icon? Could you explain in more detail what exactly you want to change or all of that?
Provide also temporary Dashboard access to help you.
Regards
Olga Barlow
Participant
November 4, 2019 at 15:51
Hello,
1) we got error http://prntscr.com/psao90
2) What exactly did you change? You provided screenshot but it includes a number of elements that could be changed. Explain in more detail.
3) You are using CDN. Have you cleared CDN cache after your apply changes if they are related to styles?
Regards
Olga Barlow
Participant
November 4, 2019 at 15:46
Hello,
Probably you made some changes in child theme files that may affect the search results grid. Provide us with Dashboard and FTP access to your site to check and help you.
Regards
Olga Barlow
Participant
November 4, 2019 at 13:39
Hello,
Look, every theme version requires an appropriate version of XStore core plugin, check the changelog https://xstore.8theme.com/update-history/ It means if you use XStore 6.1.5 then XStore Core plugin should be 1.4.5, if you use XStore 6.1.4 then XStore Core plugin – 1.4.4 according to changelog.
In your case you installed XStore 6.1.4 and core plugin 1.4.5, that’s why you had a problem. There was no need to reinstall WordPress.
I have updated theme, now both theme and plugin are up to date and you can proceed with demo content import if you decided to reinstall all.
Regards
Olga Barlow
Participant
November 4, 2019 at 13:37
Hello,
To manage the size of the product images go to Appearance > Customize > WooCommerce > Product Images > use crop option to get all the images with the same size. But we would recommend you to upload images with the same proportion for all the products instead of cropping, then grid looks much better.
Regards
Olga Barlow
Participant
November 4, 2019 at 13:25
Hello,
Thanks that you shared solution that was helpful for you.
Regards
Olga Barlow
Participant
November 4, 2019 at 10:59
Hello,
Use the Multiple headers option https://youtu.be/BpeXfzNwkOc
I have created an example for you on how you can use different headers for the home page and whole site. Check, please.
Regards
Olga Barlow
Participant
November 4, 2019 at 10:57
Hello,
It was bg image for the revolution slider that was not replaced after demo content import. We have removed it.
Check now.
Regards
Olga Barlow
Participant
November 4, 2019 at 10:39
Hello,
1) To exchange theme you need to buy XStore license for this project. After that go to https://themeforest.net/refund_requests/new and submit refund request for the WooPress license that you use for this project and provide purchase code of the XStore theme that you just bought. We’ll be able to check your purchase and give refund for the WooPress.
2) What version of XStore do you use on that site? The latest version of XStore includes header builder and multiple headers option. Using this feature you can choose categories, pages https://www.youtube.com/watch?v=BpeXfzNwkOc&feature=youtu.be
Regards
Olga Barlow
Participant
November 3, 2019 at 09:57
Hello,
Go to Appearance > Themes > enable default theme and check if you have this issue with our theme only or also with the default theme. Let me know about results.
