Return to previous page

Slow website - by Tamer Omar - on WordPress WooCommerce support

This topic has 12 replies, 4 voices, and was last updated 4 years, 5 months ago ago by Rose Tyler

Tamer Omar

Participant

October 29, 2019 at 09:01

My website is so slow and I get tired trying speed it up
also, I have a lot of problems in right to left layout…

#223991 Copied Theme version: 6.1.5 WooCommerce version: 3.7.1

11 Answers

Olga Barlow

Support staff

October 29, 2019 at 11:49

Hello,

1) Provide us with temporary Dashboard access to your site to check the backend and give you the main tips to speed up the site.
2) What issues with the RTL styles do you have? Describe them and maybe provide screenshots for better understanding. We’ll do our best to fix them.

Regards

#224001 Copied

Tamer Omar

Participant

October 29, 2019 at 14:45

Thank you
for rtl layout, I have problems with menu alignment and some pages related to woocommerce store also the mobile menu…

Please contact administrator
for this information.

#224013 Copied

Olga Barlow

Support staff

October 29, 2019 at 18:04

Hello,

1) Change permission to admin for our user because we are not able to check the backend settings of our theme or install cache plugin for example to speed up the site.
2) “menu alignment and some pages related to woocommerce store” – are you talking about mobile version only or also about the desktop? Could you provide links to pages where you have the problems and send screenshots of these problems using the Lightshot screenshot tool https://app.prntscr.com/en/index.html for better understanding?

Regards

#224029 Copied

Tamer Omar

Participant

October 31, 2019 at 09:29

Hello,
Sorry for the late answer I didn’t receive any note on my email…
1- I changed permissions to admin in your user account.
2- I have a menu alignment problem in all my site for both rtl and ltr and i tried to fix it by the yellow pencil plugin but still have a problem with it…

Please contact administrator
for this information.

#224122 Copied

John Holden

Support staff

November 2, 2019 at 04:47

Hi,

Could you please send me some screenshots? I’ll be happy to provide you with a response once I have a better understanding of the situation.

Regards,
Hung PD

#224182 Copied

Tamer Omar

Participant

November 2, 2019 at 07:27

Thank you,
– the main problem is that my site is so slaw…

how can I send you screenshots here, please?
or please visit my website and look at what happened with the layout of the mobile screen…

#224184 Copied

Olga Barlow

Support staff

November 2, 2019 at 20:09

Hello,

We checked your site and found that even your backend loads for ages, our theme could not be the reason of this, enable the default WordPress theme and check http://prntscr.com/prmbvo . Contact your hosting provider to solve the problem with the site speed.

Regards

#224208 Copied

Tamer Omar

Participant

November 3, 2019 at 05:40

Thanks for your help
I’ll contact my host provider and see how to fix that…
now, what about layout alignment I have issues like this: https://prntscr.com/prr04g and this https://prntscr.com/prr092

#224216 Copied

Rose Tyler

Support staff

November 3, 2019 at 09:32

Hello,

Could you please post different questions on different threads to prevent misunderstanding? http://prntscr.com/prs6at https://www.8theme.com/forums/xstore-wordpress-support-forum/ Thanks in advance.
I’ve passed your problem with the mobile menu to one of our developers. Please do not change wp-admin access.
I will let you know once the issue will be checked more deeply.

Regards

#224221 Copied

Tamer Omar

Participant

November 3, 2019 at 13:48

Thank you!
I did the new threads link: https://www.8theme.com/topic/problem-in-rtl-layout/#post-224228
Thanks for your help

#224229 Copied

Rose Tyler

Support staff

November 3, 2019 at 14:16

Hello,

Thanks for understanding.

Regards

#224230 Copied
Viewing 12 results - 1 through 12 (of 12 total)