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5.5.2 is better - by yalla store - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

yalla store

Participant

October 29, 2019 at 18:58

hello
i am using xstore theme for months and i am very satisfied about the results and i even decide to change my second web to this awesome theme but we i purchase the new one which is 6.1.5 i am now very disappointed with the results

the theme building very doll and too slow

is there any way to install 5.5.2 instant ?

#224033 Copied Theme version: xstore WooCommerce version: 5.2.2

13 Answers

Olga Barlow

Support staff

October 29, 2019 at 19:22

Hello,

The first thing that we noted is that site you provided uses the CDN and does not use the cache, another your site (faster) uses the cache but does not have CDN. So, try to disable the CDN and install cache plugin at the first site. After that provide us with WP Dashboard access to your site and we’ll continue investigation why this site is slower than the previous one because the new version of our theme should demonstrate better results.

Also, tell me if both sites use the same server/hosting provider?

Regards

#224034 Copied

yalla store

Participant

October 29, 2019 at 19:34

hello
sure

the theme option in last version that i use in other website is very good

Please contact administrator
for this information.

#224035 Copied

yalla store

Participant

October 29, 2019 at 20:33

can i install the 5.5.2 version please ?

#224037 Copied

John Holden

Support staff

October 30, 2019 at 03:53

Hi,

Please use latest version, because we fixed many errors to make it works better with browsers and many features.

Regards,
Hung PD

#224053 Copied

yalla store

Participant

October 30, 2019 at 08:24

ok could you see the problem what ?
i guess wp page builder didn’t working

#224058 Copied

Olga Barlow

Support staff

October 30, 2019 at 10:00

Hello,

1) You did not follow my suggestion and I still can see that you use CDN http://prntscr.com/pq1212 Can you disable it to test the site speed without CDN?
2) I can’t login to your Dashboard http://prntscr.com/pq0zpy Provide the correct access to your site after you finish the step 1)

Regards

#224063 Copied

yalla store

Participant

October 30, 2019 at 10:48

sorry for that

for cdn can you show me how you disable it

thanks
best regards

Please contact administrator
for this information.

#224069 Copied

Olga Barlow

Support staff

October 30, 2019 at 11:37

Hello,

Contact Cloudflare CDN support to get information on how to suspend the CDN on your site. We are theme developers and we could guide you about for theme settings.
Waiting for your confirmation that CDN is disabled to take a closer look at your problem. And don’t forget to tell me “do both sites use the same server/hosting provider”?

Regards

#224073 Copied

yalla store

Participant

October 30, 2019 at 12:41

hello
i just delete it ( CDN )

#224074 Copied

Olga Barlow

Support staff

October 30, 2019 at 18:46

Hello,

1) Nope, CDN still works http://prntscr.com/pq9py5
2) Why don’t you answer if both sites use the same server/hosting provider?

Regards

#224104 Copied

Olga Barlow

Support staff

October 30, 2019 at 19:06

3) We have installed cache plugin, enabled optimization options and page speed is not bad as it was before http://prntscr.com/pq9x0d https://tools.pingdom.com/#5b87743b1ec00000
If you improve the page size (reduce it to 1-2Mb) then it will be faster. You can use https://tinypng.com/ service to optimize images as gtmetrix recommends http://prntscr.com/pq9zkp and reduce the page size, for example http://prntscr.com/pq9y6z
4) Replace all the images from our site by your own http://prntscr.com/pq9ylt
5) Contact your server provider and ask if they could improve any things like server response time etc.

Regards

#224109 Copied

yalla store

Participant

October 31, 2019 at 17:48

1- I delete it even the hosting team confirmed the cdn is of
2-the server host the same with same plan
3- my home page become 1.69 mb
4- i replaced the photo
5- i will

#224140 Copied

Olga Barlow

Support staff

November 2, 2019 at 19:11

Hello,

Did you change the Dashboard access? We can’t log in anymore to finish tests.

Regards

#224201 Copied
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