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Frozen wpbackery editor - by fernando juarez

This topic has 5 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

  • Avatar: fernando_juarez
    fernando juarez
    Participant
    October 29, 2019 at 23:31

    When I try to edit the main page of my subject in the frontend the wpbackery is frozen, do you have any idea what could be happening?

    #224044 Copied Theme version: xstore-child animal demo WooCommerce version: 3.7.1
    4 Answers
    Avatar: John Holden
    John Holden
    Support staff
    October 30, 2019 at 03:27

    Hi,

    Please send:

    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)
    – Screenshot of issues

    I will check this problem for you

    Regards,
    Hung PD

    #224048 Copied
    Avatar: fernando_juarez
    fernando juarez
    Participant
    October 30, 2019 at 18:18

    Thanks for your help, the problem disappeared and I can edit from front end.

    But I have the following problem, the baner strip changes color when I move the scroll down
    Regards


    Regards

    #224100 Copied
    Avatar: fernando_juarez
    fernando juarez
    Participant
    October 30, 2019 at 18:42

    Fixed, it was the sticky header.

    #224103 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 30, 2019 at 18:50

    Glad to hear that you sorted out.

    Regards

    #224107 Copied
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