Forum Replies Created

Viewing 30 posts - 19,171 through 19,200 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 2, 2020 at 16:20

    Hello,

    Some category bit cloth bar..

    Don’t understand your English, sorry. Could you provide screenshot of the problem for better understanding using the Lightshot screenshot or Gyazo tool and highlight problem moments on the screenshot?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 2, 2020 at 07:49

    Hello,

    Make sure that you installed and activated required plugin ( Appearance > Install plugins) – Custom Metaboxes (CMB2 plugins) if you want to have additional options for the page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 31, 2019 at 12:00

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 31, 2019 at 08:08

    Hello,

    We need to check the settings to tell you what’s wrong. Please, provide us with temporary Dashboard access to allow us to check the settings and tell you how to fix mentioned issues.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 20:28

    Hello,

    Try to upload the bg image in the row settings http://prntscr.com/qhn7k2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 19:47

    Hello,

    Some mobile devices (particularly running on iOS by Apple) do not allow video backgrounds to run. You can read a thread on stackoverflow.com regarding this if you would like here https://stackoverflow.com/questions/12496144/can-you-autoplay-html5-videos-on-the-ipad

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 19:45

    Hello,

    1) I have installed demo using XStore > Import demos https://gyazo.com/8f1c863728f2c01688dfb5f76b9ab348
    2) Check your site now. Images were imported
    3) We have checked your site with the default WooCommerce theme Storefront and filter by price widget also does not show up. You can go to Appearance > Themes > activate Storefront and check. So, contact WooCommerce plugin support with this issue because we are able to help you only if the issue is related strictly to our theme. We found that some other WooCommerce users also faced this problem https://wordpress.org/support/topic/woocommerce-price-filter-not-working/
    4) Are you talking about breadcrumbs http://prntscr.com/qhmoxn ? Go to Xstore > Theme Options > Breadcrumbs > Breadcrumbs Style > choose “Disable” if you don’t want to display them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 18:16

    Hello,

    1) Did you work with the WP menu before? Go to Appearance > Menus and choose the correct menu to edit. After that find the Blog page at the list of pages and add to your menu. Save menu http://prntscr.com/qhljsu

    2) Provide us with the Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 17:54

    Hello,

    This is Massive Addons plugin element, so we can’t change it for all the users because we are not plugin developers. But you can add the following code to Custom CSS to fix it

    @media only screen and (max-width: 767px) {
        .mpc-carousel-anything .slick-slide > div:not([class^="mpc"]) {
            flex-direction: column;
        }    
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 15:41

    Hello,

    Actually this is Dokan plugin issue because they do not have clear for the store tabs. We have added custom CSS to fix the problem. Check now.
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 15:16

    Hello,

    1) This element was removed for mobile devices because as a rule, desktop content does not suit well for mobile.
    2) It’s a good idea. I have passed it to our developers and if they approve it then newsletter element will be added for the mobile with the option to choose the static block for the mobile device.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 15:03

    Hello,

    We have answered to your email with video. We checked your site using Safari and don’t see the mentioned issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 14:55

    Hello,

    The reason of your notices is the following function custom_woocommerce_product_add_to_cart_text in xstore-child/functions.php http://prntscr.com/qhfiyh

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 12:23

    Hello,

    Provide us with link to product that you are trying to search using partial SKU but can’t. When we tried to search the products we did not face the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 12:20

    Hello,

    What version did you try to import? Did you find import files? Provide us with link to your site and temporary Dashboard access to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 12:19

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 12:17

    P.S. Also, we found that you have some problems with the file permissions on your server http://prntscr.com/qhh73u Contact hosting provider, fix this issue and then go to Tools > Regenerate thumbnails > regenerate all the thumbnails because you have broken images at some pages http://prntscr.com/qhh7sn

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 12:13

    Hello,

    We have updated the theme and all the bundled plugins. Unfortunately, you need to recreate the slider because you used a very old version of the plugin and after update the previously created slider was removed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 10:58

    Hello,

    I’m confused. Is this the new issue or this is a detailed explanation of the previous one? If this is the new problem then it would better to create new topic because you mix up all the questions in one topic and it causes misunderstanding.

    We have visited your site from mobile device and the categories widget is closed, products at the first 3 pages of the shop are the same for both versions EN and GE, we did not check all the pages because you have a lit of products.
    So, please, could you provide screenshots (using Gyazo or Lightshot screenshot tool) and explain what old data are you talking about? Provide links to products that are marked as in-stock but they are out of stock.
    And the main question is: does this issue appear with our theme only and you don’t have it with the default WooCommerce theme Storefront. Because keep in mind that we are not responsible for the WooCommerce, WPML or WordPress issues, we are theme support and can help you only if the issue is caused by our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 30, 2019 at 09:35

    Hello,

    You have a file. Also, this fix will be included in the next theme update, so you should not worry about this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 27, 2019 at 13:37

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop page layout > Sidebar widgets content > Collapsed on mobile http://prntscr.com/qgeh1k

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 27, 2019 at 13:33

    Hello,

    Yes, it displays the latest posts. You can set how often to update feeds in the XStore > Instagram settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 27, 2019 at 13:31

    Hello,

    Seems this script https://prnt.sc/qgecxj causes issue with the customizer preview and generates error http://prntscr.com/qgeeff . Please, contact your hosting and ask them to disable that script. Let me know if the header builder works ok after disabling of that script.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 27, 2019 at 13:03

    Hello,

    This animation comes from js file and there is no option to choose what type of animation to use for the Ajax pagination, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 27, 2019 at 13:03

    Hello,

    This animation comes from js file and there is no option to choose what type of animation to use for the Ajax pagination, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 27, 2019 at 11:43

    Hello,

    Why do you need such details? Just replace xstore/framework/admin.php file. Don’t edit files of the parent theme by yourself to avoid problems.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2019 at 19:03

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2019 at 11:27

    Hello,

    The problem was related to the calling of some default WP script. But we checked that everything works fine even without it, so we removed that line of the code. Replace xstore/framework/admin.php file on the main domain from the temporary domain if you have already installed xstore there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2019 at 11:18

    Hello,

    Actually I don’t see problem with the tag that has the Georgian characters, for example, https://kiku.ge/product-tag/%e1%83%90%e1%83%9b%e1%83%a7%e1%83%94%e1%83%9c%e1%83%94%e1%83%91%e1%83%94%e1%83%9a%e1%83%98/ It does not display not found page http://prntscr.com/qfw70q
    Our support is able to help you with issues related strictly to theme options and issues. Changing of the permalinks and slugs is not theme option/theme issue.

    Maybe ask you admin and try to make a redirect for the old site to the home page or to the shop page of the new site to allow users to search for the products they are interested in.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2019 at 12:16

    Hello,

    We have created header for you using the header builder. Check, please. Search by SKU works with a full SKU number http://prntscr.com/qf4lg9 and partial.

    To speed up the search and your site:
    1) Disable all the plugins that you don’t use. Every additional plugin slows down the site.
    2) Use cache plugin (we installed W# total cache but you can choose any other you like)
    3) Reduce the server response time
    4) Make sure that DB structure is optimized.

    Regards

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Viewing 30 posts - 19,171 through 19,200 (of 30,337 total)
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